Wei Alan S MD Obstetrcs Gynecology

What a terrible experience! Utterly rude, racist receptionist (much older Asian lady) and because I couldn’t clearly understand her thick accent, she got angry & refused to assist me further! Isn’t discrimination illegal?
Plus, who answers a doctor’s office with «hello»?? This is not your personal cell phone! Or is it??? Even scarier thought!
HER: «Hello.»
ME: «Uumm, is this a doctor’s office?»
HER: «Yes.»
ME: Is the doctor accepting new patients?”
HER: «Yes.»
ME: «What documents should I bring to my first appointment? And who am I speaking with today?»
HER: «This is doctor’s office.»
ME: «I know, I was wondering how to address you, personally.»
HER: «You don’t need.»
ME: «Okay, so what should I bring to my first appointment?»
HER: «Yoghui bhrusihy ahsjgfu sajhiu…»
ME: «Excuse me, could you repeat that, I didn’t understand what you said.»
HER: «If you can’t understand me, how are we having this conversation?»
ME: «I didn’t say I couldn’t understand YOU, I meant I didn’t catch what you said last.»
HER: I don’t know if I want to schedule you an appointment; You’re a troublemaker!“
ME: «Uuhh, I’m sorry? Did you say that I’m a troublemaker?»
HER: «Yes, I don’t like troublemaker.»
ME: «Uuhh, okay? I no longer want to make an appointment with this office.»
Wtf? Was it because my voice sounds obviously «black» on the phone? I DO NOT get it. I DO understand that Pittsburg has some real ghetto folks, and perhaps she had a bad experience, but that was a little presumptive and unprofessional, not to mention discriminatory.