Firestone Complete Auto Care

Rip-​off be aware if you take your car for inspection they have very few customer and they find away to overcharge you I was supposed to pay $ 68 for inspection end it up to pay $ 210 I did not mind if it was something major but they charged me because my fog light was not working and they made me to pay them just to remove it, my wife took the car to location in robinson, and they were going to even charge more so I went myself and had a huge argument with very rude manager, one more time do your research before you choose this place

My husband needed new tires for his GMC Sierra. Being new to the area we just drove to the first tire place we noticed and it worked out perfectly. Dave was extremely helpful and easy to talk with. Even without making an appointment it didn’t take more than 3 hours for the installation and alignment. The tires are great, the customer service was awesome. This will definitely be our go to place for any future truck related needs!

I’ve been to many other car maintenance facilities, but none quite like this one.
Being conditioned from past negative experiences/​humiliations, I was rightfully sceptical about going here.
Thankfully, I was proven wrong. They have reversed my fear of keeping up with the maintenance of my car, because of:
— the warm welcome
— thorough process (paperwork, information about your vehicle, etc)
— Jolene (the only woman I’ve ever seen working at this type of place. She is very knowledgeable and adds a bridge of comfort to other female customers. She is extremely patient and does not pass an ounce of judgment to the many questions asked.)
— they inform you of any suggested repairs, but don’t haggle you to have it done NOW.
I could go on, but these are some important attributes that make this place stand out in my opinion.

Came here a handful of times:
— got the lifetime alignment deal for a hundred some dollars
— on another occasion, got new rotors which I found out the hard way that it produces this awful squeaking sound … The boss guy said it is normal and Internet agrees
— I still brought my car back to minimize the squeaking and the squeaking is gone …
It’s the peace of mind I get… Knowing that am not being ripped off

This place did not put my car back together property. They left a part off or lost it then when I called they said they would see if they had one or if we replaced it they would reimburse us. What if we had not noticed and could have lost a large part of the under carriage cover? Would NOT recommend! And I was only getting an oil change. Could you imagine something major?

With auto repair places you never know if you’re being hosed unless you do your research. Nine times out of Ten there’s no time to do the research since most of us need our cars back ASAP when something goes wrong.
For the past two years I’ve been using the Firestone at: 500 Chauvet Drive
Pittsburgh, PA 15 275‑1050. Which I’m hoping Unilocal HQ will be nice enough to put where it belong correctly in their search maps.
While I’m not convinced I’m getting the best-​best pricing on repairs and big ticket items, I do know two things:
1) They actually do care about what happens with your car, they do have all of the sales pitches for the «recommended» repairs but I have never felt like they were pretty much holding my car hostage while guilt tripping me into repairs my budget might not fit at the time.
2) They are good on their word. On a couple ocassions there were manufacturer defects on the parts put in our vehicles and both times they were quick to re-​order and re-​install at no charge. There was no run-​around. There was no attitude.
I do use their charge card and take advantage of their cash-​back and other perks, so even if I’m not getting the lowest possible price on spark plugs or serpentine belts, I know at least I’m getting something back and that they’ll back it up in the event something goes wrong.