AutoZone

Thanks Alyssa for all your help. Your customer service and kindness was greatly appreciated.

I was driving up to Tahoe from San Jose and just as I got to Placerville the tensioner pulley on my truck failed. The guys working that night were super helpful. They had the part in stock and I was back on the road in about an hour.

Customer service is inconsistent, too the point where it just isn’t worth trying with so many other choices near by. It always seems like they are too busy and are annoyed a customer walked in, even when no other customers are there.
Note: The internet also appears to confuse the manager. I told her I needed to borrow use an OBD tool to check a diagnostic warning light, and told me that I had to buy one. I told her that I would borrow one somewhere else, but their website specifically lists OBD scan tools as available, for free, in this specific location and that if it isn’t accurate they should remove it from their site. She just kept repeating that this was HER store and I should buy one from her. I understand that she probably had zero control over online content, which is usually handled at the corporate level. It was just her attitude, which left no doubt that I was on her turf so I should just pay up. It was a crazy display of territoriality, I half expected her to pee on my car to mark it as hers too.

Amazing customer service! Very helpful and knowledgeable staff! Got some windshield wipers here that didn’t quite fit my Corolla, went to return them and a staff member came to help me out and adjust my j-​hook to get the wipers to work! Very happy with the experience!

I’ve been here a handful of times, usually for something simple. Each time I had several people check on me, upon entry and while I was browsing through. They’re quite helpful in pointing me to the right direction when I can’t find a product right away.
During my most recent visit, I was looking for a particular type of key chain (mine fell apart). Scott searched through the inventory and through their computer system in an attempt to locate one. Turns out they didn’t have it in stock at the time. But, with a quick phone call, he located a couple at another location and explained exactly how to get there. Great job, Scott. That’s the kind of help that’ll keep me coming back for all my automotive needs.

We ordered parts online and this location allowed pick-​ups. Awesome! Quickly got what we needed, without the fuss, decent prices on the items and that is that! It’s a convenient location for us.

Nice people helpful quick

The guy could care less… I have an old (1948 GMC) and I needed a gas cap. It is a basic gas cap that fits saddle tanks for probably 20 – 25 years of EVERY type of vehicle. I even brought in the current cap for reference. He tried to look it up on his computer and it didn’t show anything… so we basically said he didn’t have it and couldn’t get it. I had to suggest he try a different year but he kept searching for the wrong size truck.
I asked the guy if he could just take my cap and do a quick look at the caps they had. All the caps were in the exact same spot and he could have EASILY just spent 2 minutes and found the right one.
He was less than helpful and offer NO help in any way. LAZY is the best way I could describe it.

Wow! I’m on the verge of reporting these people to the Autozone headquarters! They were courteous, friendly, responsive, and extremely helpful, NOTHING like any other Autozone I’ve ever been in. Considering the service I get at the other Autozones, this one HAS to be out of Autozone policy. I’m used to being ignored, put on hold for at least 20 minutes, having them go in back to «check on something» for me, but not coming back, then seeing them on the side talking to their friend about this girl they were out with (yes, that has happened at an Autozone).
I can honestly say that I’ve never received such great service at an Autozone. I’ve actually had a personal boycott on Autozone that’s gone on for over 5 years due to the bad service, but was forced to make an emergency stop at this one because they were the only ones open.
Here’s the story:
I went up to a little town about 20 minutes east of Placerville to pick up a boat, I didn’t realize it, but the trailer lights were out, ALL of them. I was told this by a friendly CHP officer who STRONGLY suggested that I fix them NOW or he will meet me a few miles up with a ticket (That’s hella cool in my opinion). So, it’s about 7:50pm, and I’m calling around to find that everyone was closing at 8pm. I had no choice, I had to call Autozone. This super friendly guy answers and does everything he can to help me in making sure he has what I’m looking for in stock, and even comes back with a couple ideas that I didn’t think of. Surprised, and pleased, but still reluctant, I drive to Autozone to find the service to be just as great in person. After them helping me to find the perfect product for my needs, I paid for my items and went out to put them on immediately so that I didn’t have to meet that CHP officer again, nice guy, just trying not to have another encounter. While I’m out there, I find that my tool box didn’t have all the necessary tools to complete the job, I went back inside to buy some stuff when an employee tells me they can loan it to me. Surprised again, I take the items I needed from their box of tools for loan, and complete my job. This may not seem special to some of you, but for those of us that live in the very untrusting bay area, THIS IS RARE! Even my beloved O’Reilly auto parts in Alameda has just a small selection of very select loaner tools. I got my lights, received no ticket, and made it home happy.
Sad ending though– I figured, maybe I’d give Autozone another try, so yesterday I stopped at the local Autozone near me to pick up a battery and discovered that this Placerville location is just an anomaly; At the location I went to yesterday I was «greeted» by an angry girl that was far too stoned to even pay attention to what I was saying to her, another guy, less stoned but helpful, was trying to sell me a battery that was all wrong for my boat. He was really helpful, but full of bad information. I just went back to the O’Reilly auto parts in Alameda for the battery, and the Autozone boycott is back on.
PLACERVILLE AUTOZONE LOCATION ONLY:
Parking…5/5
Service…5/5
Will I go back… Definitely! Next time I’m on my way to Tahoe, I may even stop in just to see what else I can buy that I might need. Placerville Autozone has got my business, the other locations, eh… not so much.

After having a bad experience at Riebes for the second time, I came here. Great people and great service. Smaller selection but very eager to help.