Crest Auto Group

Good price and great service on a used 2011 Honda Pilot I recently purchased.

I wish there was an option of NO rating in Unilocal.I went on to check preowned Honda Accord 2013 with 30k miles on it. The online price was a bit overpriced but that is not the actual price they will charge. The sales executive (John) was deceptive he said the car had no scratches however, on inspection I found the bumper had multiple scratches also the car was not cleaned and the back seat had a cigarette burn which the sales guy was trying to hide. While negotiating they started charging me 700 $ extra for window tint and nitrogen which is absolutely BULLSHIT. How would I know the tint was not there from before. Later on the sales guy brought in his manager (absolute dumbo) he tried to play with some numbers which does not makes sense.
PS: try to avoid this dealer they deceive you as much as possible.

«Deceptive car dealership.» We were looking at a car that we saw online with a salesperson named Jolly. He was very nice at the beginning but when we got back to his office and it came down to crunching numbers he became very deceptive. I don’t know if this practice is with all the salespeople but this experience was enough for me not to go back. With everything added the price creeped up to more than we wanted to pay for a used vehicle. We were buying a used vehicle so I told him having a warranty was important to us. But with my down payment I was not going to pay more than the value of the vehicle. He came back and it looked like everything was down in our price range, I started signing paperwork and then realized he took the warranty totally off. He started to talk to me like I was stupid, «you said you wanted a lower price so you are basically telling me you don’t want a warranty». Or «you would have to talk to our finance department about the warranty» but you had it on the paperwork before. Out of all the cars we’ve bought never had a salesperson just deceive me right in front of my face and expect me not to catch it. I would just suggest if you decide to go to this dealership, to go over your paperwork very carefully.

have disappointment with Crest infinity, twiced happen to me when I had scheduled ahead of times about the «Zaetek» services, I reserved loan cars, when I got there they don“t have loan cars for me for both times of services… I would not recommend their services…

Had a great buying experience with my sales guy, Sam Hilou. He is easy to deal with, listened to what I wanted and why … gave me great options to choose from and didn’t try to sell me when I said I didn’t like something … he merely moved me to the next car and explained why it would be better. He kept the negotiation process easy and professional. I left feeling really good about the deal. Easily a 5 star transaction.
Then …
I had to deal with the finance guy.
A big baby who couldn’t accept the fact I used a credit union to finance my car. He was very passive aggressive in trying to make my life as painful as possible in getting out of the dealership. Either he is really thick in the skull or he has never had a car traded in.
End of day, the finance guy makes me not want to do business with Crest again. But Sam is a rock star, so as long as Sam is there I will buy my cars from Crest … but I will make sure the finance guy has bullet point instructions on how to deal with credit union checks and trade ins.

ZERO stars!
My experience was unsettling and deceptive.
I went in for my very first oil change (new vehicle).
The man who pulled my Escalade ESV out of the service bay and opened my door for me scurried off. I felt like I was being rushed out (which was weird since I had been waiting for an hour and 40 minutes).
As I was getting into my car, I noticed a large dent in front of the rear tire on the quarter panel. I called out for the man to come back and I pointed it out. I also noticed that there was blue paint transfer on the entire lip above the tire. He acted clueless and tried to tell me that the blue was from a drying rag and started rubbing it as if to remove it. Seriously? A drying rag?
They called my service advisor who was at lunch and he came back. He looked at the damage and took photos. There is a dent where the initial impact happened and the entire panel above the tire is wavy and scuffed as if they drug the car down the pole (and transferred blue paint from the pole). I was told that «there are a bunch of Mexicans working in the back and that they don’t say anything when something happens because they don’t want to lose their jobs» (I’m of Spanish heritage… offensive much??). He also mentioned that it has happened before and that they actually caught them on video surveillance backing a car into another car. He mentioned that they tried to blame him for it but that the cameras caught the whole thing.
Diamond white paint is not an easy match. We do not want a «repaired» blended quarter panel that is going to stick out like a sore thumb in a year. We didn’t wreck the vehicle. I brought in a new vehicle and was sent home with a damaged one. All because we trusted this dealership to do what they are supposed to do. My husband trusted that he could send his wife there and that they would not attempt to take advantage of a woman.
We both understand that accidents happen… but the deceptive part of this and the way it has been handled is completely unacceptable. This is our first Cadillac. We typically buy Mercedes and BMW but have heard so many good things and wanted to support our country, so we made the change. The car was bought with 350 miles on it… we paid $ 75,000 for this vehicle in September. Less than a year later, we have a vehicle with 12,000 miles on it that has been wrecked. Not due to fault of our own. To top things off, they were going to try to send me off without telling me about the incident.
That is completely deceptive and not what I would expect from a service department or a dealership that deals in high end vehicles.
The owner of this dealership has been contacted has been nothing but rude and arrogant.

This is my second vehicle I have bought from Crest. The purchase was an easy process. The sales associate was friendly and helpful. The best part about purchasing your vehicle here is that every 6 months you get a free detailing for the life of your car. That’s such a great deal. You also get free car washes for the life of the car. I also get my oil changes here and have never had a problem.

No stars would be more accurate…
Purchased our vehicle in Feb 2014 — the sales people sold me on the above par service blah blah blah. Took the car in yesterday for its first oil change and discovered that my new prescription glasses were stolen out of the driver side compartment and in their place the technician left me his lovely work glasses… I’m guessing as trade — how lucky am I. Called today and spoke to Mathew (who didn’t sound surprised) still waiting on call back, but that hole honesty, integrity and above par service is crap. I’ve never had anything stolen from my car when I take in for service until Crest came into my life. So that free oil change will now cost me $ 400 since I obviously have to get replacement glasses. Thanks Crest for your great customer service and continue hiring thieves it really makes for a great added bonus. Oh let me not forget spoke to my dad who has 2 cars from them and come to find out they’ve done it to him as well — YAY!
STAY AWAY
Walmart won’t even steel from your car :)
update:
a few days after this happened we spoke to a manager and he was extremely helpful and wrote us a check for the full amount of a replacement pair which I truly appreciate it. Sad though because we will never go back because we can’t trust the people they hire that work on our cars.
7÷27÷14
Crest has really made up for this incident.

I’ve been into crest service about 4 times so far… (Mostly routine service. Like oil and rotation) Of those times, three of those appointments were handled extremely well. Warranty oil changes aren’t the quickest oil change in the world (usually takes slightly over an hour.) but it is free. So most of the time I wait till I have some spare time to go. There was only one time that I really had a pushy service guy (he actually wanted me to buy new tires when I only had 10k on my current tires). All they other guys may push small service upgrades when I go in. But those are usually under 100 dollars. And I feel its fair of them to ask about those. The lobby is nice. The team is very service oriented. If I wanted a loaner… I’m sure they’d give me one even for routine service waits… The staff is really supportive

Worst car buying experience ever. Saw a sweet deal on a 2013 SRX with just 350 miles (I know, right?). This vehicle was on the Crest site, GM CPO site online, and Autotrader as a CPO (Certified Pre-​Owned). After deciding on the car I was told the car already had window tint and to recover the cost Crest needed to charge me $ 350 to have a lifetime warranty on the tint — upcharge #1. Look, it was a great deal still so we reached a price and after waiting a while headed over to finance where I was paying CASH for the vehicle. After signing some documents I asked when the in-​service date was for the CPO. To my amazement I was informed that CPO is an additional $ 1,900! Really? The car is on GMs CPO site and now you want more. They then tell me they are over $ 2,000 underwater on the deal already (typical silly dealer comment) — upcharge #2.
It was explained to me, «This is the way luxury cars are sold as a CPO, with the buyers choice to purchase the CPO or not». Now, I have bought many high-​line CPO vehicles — 3 Volvos, an Audi, BMW, and Mercedes. NEVER was CPO an option. If it was advertised CPO, it was CPO.
Soooo, I Google Sewell Cadillac in Dallas to confirm if CPO is always additional on a Caddy and was informed that if they say CPO, you get CPO at Sewell. I am still in shock that a «luxury» dealership plays such games. I have since found out you can try to get any pre-​owned certified through GM and if it qualifies Sewell charges less than Crest. I spent 4 hours trying to pay cash for a car at Crest, only 45 minutes at Sewell.
By the way, as I was leaving the finance manager yelled to me, «I will give you a discount on the CPO and free paint protection!». Once I was in the car I got two phone calls offering to beat any Sewell offer by $ 300. Yeah, I want to buy from Crest, I would rather have my teeth kicked in.
Buyer beware — there are still shady dealerships out there & Crest in Plano is one of them. Check my Sewell Dallas review if you want to avoid a nightmare…

WORST EXPERIENCE EVER!!!
So I found a car I was wanting to Purchase. A pre-​owned fully loaded Cadillac CTS. It had what I wanted, price was within reason and located at a dealership who’s service department, I’m in love with. We currently own two Infinity Gs So with the exceptional experience we receive when servicing our vehicles, I expected nothing less.
Khalid our salesman set us up on a test ride. He also mentioned the gas light was on, but «not worry about it». That we would be OK on the drive. We went down the highway and back around and upon taking the ramp to U-​turn, the car stalls. I’ve never ran out of gas in a car before, so this was a frustrating, but funny experience. We called the dealership and about 20 mins later, Khalid came with a gas can and another car for us to drive back. I thought, it was a simple mistake and I really liked the car. Let’s make a deal. That’s when things started to really boil.
The numbers they kept bringing us did not match with what I was putting down and the price of the vehicle. They were adding an extra $ 180 a month. When the sales manager (Crockett) came in and sat down things really got heated. He started to force a warranty ($ 599), that I did not want AND another $ 599 for window tint and, get this, nitrogen filled tires! RIDICULOUS!!! It’s a USED car and the TINT was already there! He went into some long story about if I didn’t pay it, they would have to strip the tint off! Then he said I am required to purchase the warranty. I’m not stupid. I know about cars. I’ve owed plenty in my short life. I know about finance too and they tried to pull one over me. He was being such a DB! He even stated on my credit I never purchased a car, which was a lie. They tried to rip me off even after I was stuck on the highway ramp. I could not believe this. I stormed out.
Khalid comes out, asked me what happened. He even said that the sales manager missed the last page of my report which showed my past vehicle loan. He got the acting GM. The GM also apologized for the manager’s behavior and set me at ease. They offered me a chance to take the car home for a couple of days and think it over. I took them up on that offer, but even after time with the car, I decided to give it back, even though I really wanted it. Khalid even touted about how he was going to give me a gift card to make up for being stuck with no fuel. Of course that never happened. I didn’t want to spend my money with Crest after the events that transpired. I want everyone to know how dissatisfied and unhappy I am with the pre-​owned department.
I will continue to drive from Addison to this location to get my cars serviced. As for any of my vehicle purchases or leases, I will look elsewhere. Crest, I expected a much higher level of service from your guys… HUGE disappointment.

My husband and I saw the exact pre-​owned truck we wanted at a price we could work with on the Crest website. Despite a bigger credit issue than expected, we drove out in just over 2 hours with a near-​new vehicle, not just at a great price but a genuinely great overall deal.
Salesman Josh and Finance Guru Sean are my go-​to guys at Crest! I have done 12 car deals in the last 20 or so years and I have NEVER done it in 2 hours, nor with such a professional-​yet-​laid-​back staff working so hard to put us in our dream vehicle. It was a truly excellent experience and I highly encourage anyone in the market for a new or pre-​owned vehicle to be sure to shop Crest.

GREAT. DEALS.
Lainey and I (more her) had been looking a long time for a G35 for her – it’s her fave car. We knew to afford it we’d have to find a crazy deal with a warranty.
She had previously set up an auto alert with them — they called to notify her that the exact car she was looking for had just rolled in, and that they were selling it for a stupid price and that she should come in and see it.
Long story short — they GAVE it to her for the night so I could also check it, having been stuck at work. Went back the next day and they had already worked out the financing and had all the details planned for. It was a VERY easy process and never felt like we couldn’t trust them. The car was in *mint* condition (I swear the engine looked like they had JUST dropped it in) and they sold it for 1000’s less than others we had looked at that were in worse shape. Oddly enough, it was about the price I thought they should be at – everyone else was simply marking theirs up ridiculously.
Ta boot — Lainey is an A&M grad, so they kicked in extra packages on top of an already GREAT deal.
Simply nice people doing a good job. I would easily buy my next car there.