Crest Collision Repair

This shop is dishonest. I would refrain from doing business with them.

I was very surprised to see all of the poor reviews. We have our Infiniti serviced at Crest Infiniti so, when we needed repairs from an accident I figured Crest would do good work. I was not disappointed. Farmers Insurance was great. They made an appointment at Crest and at Enterprise Car Rental.
We dropped off our car at Crest and were picked up by Enterprise. They upgraded us into a Chevy Tahoe so we had plenty of room for the kids car seats. No charge for the upgrade!
Larry at Crest kept us updated on our repair by using a very cool app that gave us all the details on the progress. He called me to tell me it would be ready the next day and then called back to tell me they were not happy with the paint match. They were going to re-​shoot the new bumper. Thank you! Many places would have sent it out and let the customer discover the mismatch.
My wife picked up the car today and it looks great. You would never know it had been in an accident. So, thank you Larry for taking good care of us!

Worst experience with the admin office. Car got fixed great. The man in-​charge of keeping me updated was very nice, but when it came to the payment. They lost the cashiers check now they call me twice a day bc they need me to call the bank and fix the problem. (Its ok i don’t work & I’m just home sitting to fix their problem) i called corporate to put the complaint, but i don’t think it was much help.

If I could give a half star I would !!!
This place has the mentality of «I don’t give a —- attitude».
I was supposed to turn in my car today for repairs.
I’m waiting on car rental information … I never receive a call.
Meamwhile I don’t know which car rental company or location was chosen…
How I would get there …
I call them … they said they faxed the information and that’s all they were responsible for.
I find out which enterprise location they faxed … .i call them and have no record of me or my claim.
I have tried to call back 4 times within the past hour and have been «conveniently» forwarded to voicemail every single time.
This is all an hour before I’m suppose to drop off my car.
However, I just called Sewell Collision Center. They found the error in my insurance claim. I called my insurer, fixed the problem… called them back and now i’m all handled. It took 15 minutes total, with a confirmation email.
Crest Collision (Alex)… take notes !!
Oh … you can go ahead and cancel my appointment since you’re not answering.

Boy. Talking to Crest Collision Repair people is a whole different story than talking to Crest Service. As a customer, in my mind the «Crest» brand is one brand. «Service» shouldn’t vary based on the department. (Nor should the service levels). Crest hasn’t seemed to grasp that concept of a true. One stop shop yet.
My 2013 CTS coupe (which I bought from Crest less than a year ago) recently had hail damage. I brought it to the crest service center. Who then told me to «back it out of the garage» and go talk to the people in the collision center. (A building over). There’s no red carpet in this other building I assure you. «Let me see your insurance estimate» were the first words out of the guys mouth. Then he passed me onto another guy, «here you go. Go do your thing. I just need a loaner». I said. Oh we don’t do that over here. We just have 2 loaner cars, and the list is full for the next 60 days … «really? I said. , I put a 500 dollar part on my car. That takes 3 days for the service Dept to get. And they guys over there. 100 feet away. Will give me a loaner caddy… But I try and give you guys a 3k hail damage repair. And you can’t walk over to the other building and get me a loaner car…» I said. «No sir, we just deal with insurance «he replied… «Well what exactly separates you from every other shop out there…». And I left…
If crest had their stuff straight they would have taken my car at the service center. Taken my ins est. and asked if there was anything else I wanted. (Cause quite frankly … I wanted to take this time to put in a sunroof too).
I’m not getting my hail damage fixed here. There’s absolutely no reason to go here instead of somewhere else. And I’ll be damned if I bring my car back here (instead of Sewell) next time a need it serviced. or buy a new one.
Giant fail

Disorganized, serious lack of attention to detail, poor communication. Got car back with a flat tire. It had not been washed. They had car for 30 days and we had four different service advisors. Told by three different people they would coordinate an oil change while they had the car in and that did not happen. Part of the work we had done required replacement of the headlight and housing on one side. They did not make sure the headlights were level. The new one is pointing several very noticeable inches higher than the other. Crest Service, we would use again. Collision, never. (Here is hoping we don’t need collision repair period, but if we did it would not be this shop)

On September 28, 2011 I was hit by a kid and since this shop is in the same parking lot of the Infiniti dealership I go to, I thought to myself why not? I dropped my car off the Saturday and Monday passes by I get no call, Tuesday passes by still nothing. Finally on Wednesday I called and asked who was in charge for my repairs. The receptionist stated, «Bill» I was transferred to his voice mail and left a message. He called me back the next day! He was rude! Told me that my damages where there from the beginning and were not accident related. Geico was even getting frustrated to the point where they called and asked me why they are giving them a hard time when they are willing to pay for the repairs! I got my car back 4 days late and boy was it in horrible shape! They stole all my CD’s, my car was dirty, the spoiler had paint chipped off the trunk had scratches and pain chipped off, the rim was scraped! Bill kept saying that I was a liar and that was how I gave him the car. I showed him pictures of my car before and he said I was lying. I will never go back or recommend this repair shop to anyone.

On Tues, Nov 3^rd, I was rear ended by a little punk who fell asleep behind the wheel and then I made him late for his test. After a few calls back and forth between his insurance agency, Traveler’s, the adjuster and myself, Saturn of Lewisville… we came to the realization that there is no longer a Saturn Body Shop anywhere in the DFW Metroplex.
The insurance agent then referred me to Crest Collision Repair in Plano. Crest has Traveler’s agents there on-​site. I didn’t have to wait for a check and then pay for the repairs as Traveler’s pays the shop directly. There is also an Enterprise rental onsite so renting a car is as easy as walking next door.
I dropped my car off about 1000am yesterday, they ordered the parts and had my car ready for me by 3pm today. Not only was my rear bumper replaced, but they cleaned and vacuumed my car… a luxury I became accustomed to as a Saturn of Sugar Land (and other Houston-​area locations)… but Saturn of Plano never did.
Although, I was left to drive a gas guzzling sardine can 2″ off of the ground rental car for about 30 hours, I will be bringing my car back to Crest if I ever have to have body work done again.