Discount Tire Store – Plano, TX

I know, I know. it’s been less than a month since I was last here. Yet, here they are again to save the bad asian drivers of the world. A curb incidentally jumped out at me one night, punching a nice-​sized hole in my tire and denting the rim in the process. This made me sick to my stomach… plus, I need four working tires to be a productive member of society. I take the walk of shame to Discount and got the tire replaced under warranty (again). When they pulled my car up less than 20 minutes later, my rim was all smoothed out! You guys. serious highlight of my day. Thank you so much, Nick & mechanics!
–xoxo

Ah, the sight of lovely orange cones blocking off the road you take to work every day, the dirty streets riddled with manmade holes, and giant metal contraptions hauling dirt back and forth. Construction, people. This is what keeps tire places in business.
I became the reluctant owner of a giant nail wedged into my tire while driving along the DNT. (Thanks, City of Plano.) I brought it to the Discount Tire closest to me, and wouldn’t you know it: they could not find my car in their computer system from when I replaced my tires 9 months ago. Thankfully, I keep my tire receipts in my glove compartment, so I brought it buy. They took this as a certificate of warranty and replaced my tire at around $ 30. On certain days, this place is packed and takes up to 2 hours to get your car worked on. I walked in on a Tuesday morning at opening & was helped almost immediately.
The big kicker here is the customer service. If they aren’t already helping another customer, they will literally meet you at the door. I’m quite impressed by the efficiency. Edgar and Ezekiel were my heroes and helped get me out of my predicament. As if my luck hadn’t finished kicking me down, this store was the ONLY one that did not carry the type of tire I needed. (of course, right?) Edgar and Ezekiel teamed up to call their manager who was on their way from another store so that he could pick my tire up to deliver.
I was in and out in 30 minutes, and my car was delivered with a smile. Fantastic service, gentleman. Thank you!
Sam-​1 Construction Nail-​0

Unbelievable tire store. Quick, efficient friendly employees. I did not get tires at the Lexus dealer because of the great warranty and hazard policy here.

I love this location. Service is quick and friendly. No appointment is necessary, but a good idea to speed up the process.
Discount Tire Company is a tire and wheel retailer owned by The Reinalt-​Thomas Corporation, headquartered in Scottsdale, Arizona. Discount Tire is known as America’s Tire in California (except for San Diego County, where it is still known as «Discount Tire»).
Their history:
Discount Tire was founded in 1960, in Ann Arbor, Michigan, by Bruce T. Halle. After a couple of false starts in other businesses, Halle decided to go into business on his own. He rented an old plumbing supply building on Stadium Boulevard in Ann Arbor. Halle tidied up the place and hung a sign outside that displayed his stock of six tires (two new and four retreads), and waited for new business. It took three days before Halle received his first customer, and four more before he sold his first tire. Halle admitted to having no real business plan in place when he first opened his doors. Discount tire grew to over 200 stores by 1990, opened its 500^th store in 2002, and grew to over 900 stores in 28 states by 2015.
Discount Tire grew from a one-​man operation into the largest independent tire and wheel retailer in the United States. Its growth has been largely attributed to the company’s focus on reasonable prices, customer service, and its satisfaction guarantee. Halle understood that for a company to excel in a commodity market, product differentiation was a non-​starter. However, improving the customer experience could greatly improve the brand’s value.

You should make sure you work to keep Billy McCarty. He has excellent customer service skills, and made my visit very pleasant. Held doors, helped problem solve with me since I didn’t have time to wait two hours at his store, so he even offered to call around to see if he could find me another store with less of a wait time. He was successful. That is an A+ employee going above and beyond for his customers, and that is how repeat business happens… because of good, hardworking employees like him who take the extra time.

Great experience here. Team helped evaluate and repair a flat. No pressure from the associates. Great interaction. Great way to keep me loyal!

They are nice but said they would not work on my car due to it having spacers that where specifically designed for that model car. I find that to be a little irritating. But other than that, they did what I needed them to do and hopefully it takes car of the problem.

I have never had a bad experience with any discount tire in Texas and the staff and this location are truly the friendliest

The shop is the definition of chaos. I dropped my car and they told me they would call. They didnt. I called 4 hours later and they told me «sorry» we forgot to call. Got here to get my tire put on and was told it would take 20 minutes and it is not been an hour. My car still not in the bay. That’s 5 hours to check and repair a nail hole… nobody has any idea what going on. If you have all day and love to sit… then this is the best place for you…
It seems that Jud, the manager, is trying to make too many people happy at once and there for making no one happy.

DO NOT COME HERE unless you like waiting, stopped by because I got a flat and couple of blocks away… A job that everywhere else takes 10 – 15 min took them nearly 2 hours!!!

Great experience!!! I didn’t have an appointment and I was on my to Costco…
Billy was a great help and he was originally from the Prosper, TX location… Great people in small towns… Love me some Texas.
Billy said it was going to be an 1 hour and 20 min wait… He put me in the wait list… Perfect!!! Went to Costco and then swung by again.
After an 1hr 20min, they put my truck in and got my tires rotated. I was out in 20 minutes… The gentleman who worked on my truck walked me through what he did and told me when to come back again…
It’s nice to see customer service here… Now, if only Costco could catch on…

I’ve been happy with Discount Tire until now… including over 10 new sets of tires on our 4 vehicles over the last 10 years.
Anyhow, their insistence that I pay $ 8 a wheel (over new tire price) for TPMS rebuild kits was troubling after 80k miles on that car without any TPMS trouble. The tires were fine for the first 10k miles, but then a slow leak developed in one… not in the tire and not in the rim. The first time I took it in they declined to look hard enough to sort it, bad mouthed the last guy to touch the tire (Discount Tire a few blocks away), and reset the system to get me off the lot.
Now 5k miles of fighting a slow leak and trouble lights later, they offered 3 theories before agreeing to actually inspect the tire. I type this from their lobby as I wait for that, but only after overhearing and seeing them make a note to replace the tire at my expense… still having not looked at it.
Discount Regional Manager, My plates are BFM3437 and the tech’s name is Robert. — Mel

Had three nails between my two rear tires. Given the location they said they may not be able to patch the holes which means I would need to purchase two new tires. Turns out all three were patchable and they didn’t even charge me to do it.
I really appreciated their honesty. Could’ve been a couple hundred dollar sale but integrity prevailed. No question I will be back when it’s time to replace my tires.

I’ve got a 2012 Honda Civic.
As a new customer and being a female, I suppose I played into all of that talk about being screwed over in a product or price because I didn’t know anything about tires. I told the guy who was helping me out how I felt. He was very open and honest about his understanding of my feelings and would work with me step by step.
He did not fail. I’m certain we spent the better part of an hour going through the different categories of tires-​good, better, best, the types of treads, the tread measurement and what that meant for my stop time, and the price comparisons.
His name was Chris and he was incredibly helpful, and not to mention very friendly. He made me feel at ease with my purchase and made sure I could feel safe in my new set of tires.
I went for a tire in the better category, but not because he suckered me into it. And if he did, I wouldn’t know it. Good job, sir.
Marcella (the civic) and I are pleased with her new kicks. And the wonderful service provided by the staff at Discount Tire. I will definitely be back.

Good prices. Nice people. Excellent service. I would say though that the wait times are forever long. I guess it is good to be busy!
Given how long the waits are, this place would truly be bad-​ass if it had WiFi

I pre-​ordered my tires online, and made an appointment to have them installed. I arrived 15 minutes early for my appointment, and in less than 45 minutes total I was driving away with my new tires! The staff was very helpful and friendly — and even recommended another shop where I could get some additional work done on my car.
I no longer shop around for tires when I need them, I bring my car right to Discount Tire. There prices are always great, and with fast, friendly service provided here, I see no reason to run all over town looking to see if I can find tires any cheaper.

5 star customer service. Really loved the service in the time of emergency. Came in to fix a tire leak. The guys checked me in, filled my air and asked to come after 2 hrs. Came back after 2:15 mins, they took my keys, fixed my tire in 10 mins and let me go and didn’t charge me a penny since I have the lifetime tire protection.

Hella busy place. Probably for good reason. Super picky on tires to mount and stuff, but it’s a good safety policy, I guess.
I like to go here to constantly change sets of wheels and tires and reprogram TPMS sensors because it’s free and I can’t be arsed to do that myself in the multi-​hundred degree Centigrade weather that Texas has.
¹⁰⁄₁₀ would ask for tire rotation again

I have always have received outstanding service here.
I’m so impressed with the staff they have– super knowledgable, don’t try to sell you anything extra, and get things done in a reasonable amount of time.
Their prices are also the best of anywhere else. This is the only car place where I’m not hesitant to walk into and get what I need done because I know I can trust these guys.
Keep it up gentlemen!

What else can be said to this bunch of great looking, energetic young men, eager to take care of this blond (not me, silly… My car)! They have always been professional, fair and quick to get customers in & out.
Thank you, Woody, and the team at this Discount Tire location!

I’ve been a customer at discount tire for years and I’ve always had great service. It doesn’t matter if I go in North Carolina or Texas, the service is still great.
This was my first visit to this location and they were very fast and friendly even with me going in an hour before they closed for the day. I was able to get the same tire that the BMW dealership wanted me to get but I saved $ 300.
Discount tire will continue to be my go to tire place. And it also helps that they repair or replace your tires at any of their many locations if something happens.