Kwik Kar Willow Bend

Bottom line: I was told that I could repair the hubs myself and bring the car back and that I would be credited for the amount I already paid. Then that agreement was not honored when I returned.

Unfortunately I have to update this review. I am visiting my parents this week, and my father offered to change my oil and oil filter. He normally does this for me as I do not have a way to dispose of the oil myself, and has extensive automotive knowledge.
Not only did the mechanic strip 3 of the 4 bolts that hold the guard to my car by using excessive force with an air wretch, but (s)he installed the WRONG filter on my car!!!
Needless to say, I will never return. While the office staff were very pleasant, I cannot afford another «I told you so» story from my father

DO NOT USE THIS PLACE. They are dishonest and out to take your money. I went in for simple oil change and they tried to upsell me an air filter and power steering flush, which ste both scams. They were quick and efficient, but you can get much better service elsewhere, including your dealer, for what they charge.

First off i have to say this is really nice facility. I stopped in for an oil change. The work was done fast and i was on my way. The staff was freindly and did not push extras on me but said my air filter should probably be change at my next oil change. No donuts this day but they did have cookies and ciffee

Great service and went the extra mile to help me with an issue I was having with my water separator. This is our new oil change spot. Fast, courteous, and a vacuum while they are doing the oil change.

My friends car ran out of gas so she pushed her car off the street. She called me to come pick her up. So when you push a car with no gas you need jumper cables to start the car up. We didn’t have any jumper cables and neither did kwik kars. I thought that since they are an auto place they would have them but they don’t. The only reason I don’t have jumper cables is because I never thought I would need to use them. We ask all these people if they have jumper cables and they don’t. Maybe there are a lot of dare devils out in the world because know one seems to have jumper cables.

Super fast… They were done before I could sit down

Looked busy when I arrived but the truck is in the bay before I could listen to ½ a song. They have my favorite synthetic oil, Royal Purple which is kinda hard to find. I run up 8,000 — 10,000 between oil changes with synthetic. They don’t have to up-​sell me on air filter as I get it replaced with every oil change. My Titan Pro4X gets terrible mileage so it seems to help. They also rotated my tires. This store seems to be well managed and staffed.

This is probably the nicest Kwik Kar that I have ever been to. They have pretty decent seating inside. Cushioned Comfortable seats. Its pretty good for a mechanic shop.
Prices are on par with other Kwik Kars and about the industry norm.
They are somewhat off the beaten path at Midway and Plano Pkwy, so they usually are not busy. Which means that you can get in and out pretty quickly for normal maintenance. I have had oil changes, tire patching and inspections done here. I am usually in and out without a lengthy wait.
The staff is usually pretty nice as well.
I highly recommend bringing your vehicle here.

Incredible service. Couldn’t have been nicer! My wife’s car would not start at Texas Health Presbyterian so I drove from Richardson to jump her car. I got Siri to find the nearest Kwik Kar. This one was closest. As I was driving to meet my beautiful one, I called ahead. They greeted me at closing time and was done in 10 minutes!!! They could of easily said come back tomorrow!!! Thank you Kwik Kar!

Did car inspections on both of my cars, quick service and helpful staff. Clean and comfortable waiting areas, will be using them in the future for all my car inspections.

Fast and honest! We brought our car in with the engine smoking and we needed to leave it there for a few days. Luckily they offered us one of their rentals for free since that was our only source of transportation! They were awesome and extremely honest. Love this place!

I needed to get a car state inspection & was looking for a hassle free & fast experience. Today my mission was accomplished. With a name like Kwik Kar they stayed by their name. The attendee was friendly & helpful. I was finished with a passed inspection report in maybe 10 minutes.

Oil change and rear light bulb, done quick and professional. Nice service. Tabbed oil fuels for free and had a coupon for 10% off work.

Got my oil change there a month ago on my old car. I noticed an oil leak a few weeks later. I took it to my mechanic who said the drain plug wasnt screwed in all the way. So now I have to pay my mechanic a half hour labor fee on top of the logistical confusions that come from being without a car. I wont be taking it here again.

I have a ’95 honda which needs a dynamo machine in order to get an inspection. So i called to make sure that theirs was working since the Kwik Kar on Preston’s was not. The girl at the counter assured me that it was and that i wouldnt need an appt. So I went in during my lunch hour. I told them i was in a hurry and they told me 20 minutes so i waited. They came back and said the machine was having trouble so it would be another 15 so i waited. They came back and said 10 more minutes so i waited. Finally the guy comes back and says the machine didnt work and to leave my number with the secratary so they could call me when the machine is working. So basically they wasted an hr and I was late getting back to work and they didnt do S#$% on my car. DEFINITELY NOT going back there.

Went in for an oil change on a Saturday afternoon (typical woman, I know, right?). They had me in and out in less than 30 minutes. Waiting area is exceptionally nice, they had complimentary cookies (macadamia nut was pretty good), and coffee. Downsides: The cost — 42 ttl for a basic oil change, ouch. To be fair, they advertise $ 3 off if you like them on Facebook, but I forgot to mention that at checkout. Still, $ 39 is nothing to sneeze at either when you have places handing out $ 15 specials left & right. Also, if I’m going to pay about the same as charged at a dealership, I’d expect to at least get the same extras they give — free car wash & vacuum. Kwik kar only vacuumed the floorboards in the front, not my backseat, and no car wash. Bottom line: quick service, bit steep on pricing. Worth a try if you’re not a coupon queen, or are weary of dealerships.

Very impressive service on my visit during lunch this week.
Told me it would take 20 minutes, it took 15 = AWESOME
Interior waiting room is nice, clean and comfortable with Kurig coffee = SUPER AWESOME
People are very polite and professional = SUPER MEGA DUPER AWESOMENESS
Really, this is a solid place of business, well run with a great staff and nice facility.
Highly Recommend!

they had a fb special for regular maintenance that offered $ 200 off of a 120k mile service. my wife called because her car has around 160k miles. she spoke with someone who told her it would be $ 530 and she would get $ 200 off of that and it would take one hour to do. almost 2.5 hours after she takes her car in they say they’re done but she was misinformed about the $ 200 off. apparently it would only be $ 100. they would not stand behind their word. we ended up agreeing on $ 125 off because my wife was tired of waiting for her car and wanted to get out of there! buyer beware. lesson learned, won’t be going back there.
I gave one star because we have both taken our car there for oil changes and they were quick.
Update… I posted this same review on their fb page and within minutes I got a call from a manager apologizing and saying that he kept our paperwork and spoke with the owner and he agreed to send us a check for $ 75 (the difference of the advertised special and what we actually received). We have since received the check but have not returned to that location for any type of service.

My experience with this shop, with both oil changes and auto repair, has been incredible! These folks have taken care of me and my truck, Lydia, for several years.
When I had some major repair needs hit all at once last year, the manager moved heaven and earth to help me find an interim vehicle so my job hunt stayed uninterrupted!