Rooms To Go Kids Furniture Store – Plano

Lowered my Credit Limit?
I received a letter in the mail today that stated that my credit has been reviewed and as a result my credit limit was lowered. OK… I’ve purchased several bedroom, living room, and dining room sets from Rooms to Go.
So now that I have a issues on my report you are giving me less buying power with your company. Let me help you out with this!
I will no longer do business with Rooms to go… and I will not recommend you to my kids, who are now adults, and have grown up with you products for years.
So consider this me lowering your credit to $ 0 for the future.

I looked everywhere for a shabby chic type of entertainment wall unit. I was concerned about buying here, but the salesperson was so helpful and I loved the Mountain Bluff unit. It is very large and perfect. It has 4 pieces and an optional board that goes behind the TV. I ordered all 5 pieces.
The delivery team was excellent. They were careful not to scrape my hardwood floors and walls. They assembled very quickly, centered it and even took a minute to help me maneuver my electrical chords through the back holes before they pushed it against the wall. The backboard piece was damaged upon opening, but I really don’t need that piece anyway, so I requested a refund for the one small piece and all is well.

Okay

Went there on Black Friday and although extremely busy, our sales rep Mary took all the time we need to serve us very courteously She let us make our decisions and did not give us high pressure sales. Will definitely do business with them again

I just received dly of 5 Kitchen chairs which were not cheap. All damaged! the seat part of the chairs were off by 1″ to the side versus the back of the chair. The chairs are swinging the chairs legs are not aligned with the floor by over 0.5′ on both sides.
A blind person can see these have sever repeated factory defects but yet these were delivered. Very poor quality.
The sad part is that on Rooms to go display they put the high quality chairs… but what you get for your home is a totally different story.

Although I wasn’t able to find a Unilocal for the rooms to go off of 635 and Preston.
So this review has nothing to do with this store but then again I know they all deliver the same.
This review is about their delivery system. If you are having something delivered to your house, be ready to sit at your house allllll day… No exaggerations. On the receipts it says that that their delivery time is from 7am-​10pm but they will call and tell you a 4 hr window. So I never got a call with my 4 hr window. So I called and they said my delivery was from 10am-​2pm. Okay perfect! That still gives me some of the day to get things I need to get done done. But ohh no! I get a call at 11:18 that says that the driver is running behind and now my time is from 10am to 330pm. Well I’m writing this because I still don’t have furniture and I’ve been waiting all day. And it’s frustrating. I probably will not purchase anything from rooms to go again because of their delivery system.
Only reason why they are getting 3 stars is because I do love what I’ve ordered, I just hope it gets to my house…
Don’t worry folks it’s gotten worse!!! I called the dispatch around 5 and the woman Tamika, in Florida, was so sweet and listen to my problems and got an update and told me where the delivery truck was! She was amazing… But all good stories have to come to an end. A man from brookshire dispatch called me at 540 to tell me that my driver was running late. Little frustrating since a little would be 30 mins. I have now been sitting out my house, not wanting to leave do to the fact that I may miss my delivery, for almost 8 hours… On my day off, when I could be getting stuff done outside of my house. Anyways this terrible customer service man told me the driver was running late. And I tried to have a conversation with him about my order and he hung up… No kidding HUNG UP!!! What type of customer service person would do that. So I called dispatch back and luckily got TAMIKA again and she told me she would handle it and that she was sending an email to his manager right away!
I’m am just appalled at the terrible and I mean terrible service I have received today.
Except from Tamika who is in Florida. She has been the only person helping me today.
But I’m still waiting on my furniture and I had to update this review to one star…
Hopefully a manager of some kind will take the time to read this and hopefully do something about it!

i would not give any stars!
don’t get your furniture from here!!! everyone just passes the blame on another dept. customer service blames the store about not being able to assist with cancellation fees, store blames the warehouse for the negligence of the courtesy call if the driver only gives 5 minute call the consumer. then when you call customer service they tell you some bs about oh the account is locked you have to wait 48 hours before we can reschedule you for a delivery. they also say no we cannot put your delivery to the end if the driver fails to call you in time. they say the driver suppose to call a hour a head. ya right. they do not accommodate their customers. do not buy here.

The guys who delivered were nice. Yet, I think they should have to help put down the huge heavy rug that comes with it. I mean im gonna have to move this huge sectional I just bought to put the rug underneath. If I would have known that I wouldn’t have bought from rooms to go. I paid ALOT of money not to be complety satisfied an recieve the service I need. If they were to do this I truly think it would have been more helpful and easy.

1. twice they tried to add their $ 69 fabric protection when I said ‘no’. Not a system glitch, the Manager kept trying to sell me the stuff. I said ‘no’, but he added it anyway.
2. Failed to deliver once and never called!
3. Motorized recliner arrived broken.
4. Sent out a guy to fix our recliner yet never told us when he would be coming. So, he arrived out of the blue one day. Luckily, we we home.
In my opinion, they are risky to buy from since their service is so unorganized.
I won’t use them again. Too risky with thousands of dollars.

Great experience working with Susan N.
She helped us with our purchase. She is very polite and soft spoken.
1 star less because the delivery date is in September. Otherwise a great experience.

I had to select 1 star to input a review but that is far too generous! I am so sorry I did not read the Unilocal reviews before purchasing anything from Rooms To Go in Plano. First when we purchased our furniture and paid almost $ 200 for delivery the salesman said someone would have to be available from 7am-​10pm. HUH!!! Then when they did deliver the furniture it was the wrong bed! Johnny the salesmen found it funny that he keyed in the wrong number and tells my wife that the next day they could get out with the correct bed is 5 days later on Sunday. On Saturday they called and gave a window of 1pn-​5pm which pretty much kills our family day, but wait it gets better! At 4:30pm they call and say that all deliveries are behind so they won’t be here by 5pm and at this point not giving a time. This day is dead! So this is how Rooms To Go treats customers that spend over $ 2k!!! A half ass apology from Johnny the salesmen and 2 wasted days that cost us almost $ 200. What a way to say thanks!

Worst place to go for furniture! I purchased a couch sectional and ottoman from them. 1^st off they delivered the wrong color ottoman and even when delivered it they refused to take it back with them knowing that it was the wrong color. So I take it back to the store and they refuse to take it back because they need to pick it back up from my apartment to send it to corporate! Next they cant find my rug order I placed. Ive been waiting over 2 weeks for it and they even refuse to cancel the order. Everyone there if incompetent even the manager refuses to so anything about the problem. I will NEVER shop here again. Please save yourself from the pain and go elsewhere!!! I wish I have read the reviews before coming to this place ;(

Our experience at Rooms to Go was somewhat mixed but in the end we have left with a very bad impression. The sales experience was easy and had no issues… 4 to 5 star evaluation there. We scheduled our delivery for a few days later and the guys arrived a little early to drop off our sectional sofa. This is where the problems start. One section of our sectional was the wrong color. So we received a two tone sectional which looks ridiculous. The delivery guys immediately put in a request to exchange the piece and said we would get a call within an hour or two. We called the store as well to let them know the issue and they assured us they would press for a prompt solution. We let them know that we were having a large party the next day and wanted to resolve this before people arrived. 3 to 4 hours later a call from the delivery center comes in and they let us know that we cannot get the piece exchanged via delivery until 10 days later. Twice the original delivery time. We proceeded to call our sales man who told us, «Sorry, there’s nothing I can do». So we were left with one last option. Take it upon ourselves to drive and hour each way to there warehouse and exchange the piece ourselves. Tomorrow we get to take 2 to 3 hours of our Saturday to correct their mistake. To me that is a 0 star customer service experience and I would be embarrassed if I worked for Rooms to Go. When an obvious mistake is made, every effort should be taken to correct it as soon as possible. I can say from my experience that is not Room to Go policy.

My experience with the Plano, TX store became personal when it was revealed that their sales associate, John Foster, outright lied to us in order to close a deal. Our ensuing experience with assistant manager, Scott Peterson, was likewise terrible. This company doesn’t care about people. And this corporation should be embarassed to employ people like John and Scott.

The sales guy in the store was great (John F) but delivery, the manger and customer service were flat out rude.
First I didn’t receive a call about delivery (4 hour window two days prior as promised and received in the past) and when I told customer care this they said that is not policy. So let me get this straight I should wait all day for delivery?!? Well that is not the case I was told later on there was a problem with the automated calling system. Okay mistakes happen but don’t lie about it own it!
Second my furniture was damaged. Okay again things happen. But once I called into get the order resent out I was told I will have to pay for delivery again because I refused the item. I didn’t even get to inspect the item, they said I was broken and to call. I had to argue with them that the drivers refused to remove it from the truck and bring it in my home because the glass was broken. So basically the drivers should of brought broken glass in my home! Oh and then the drivers… they didn’t completely unpack the non damaged item and they left packaging material on the floor in my home. I actually got a call from a third party dispatcher asking about delivery. Poor guy got an ear full but was super polite. Now I say poor guy because he listened, apologized, and assured me he would address the issue BEFORE he told me he was NOT employed by rooms to go. Maybe they should listen to those recorded phone calls and take lessons.
Third once I got no where with customer service I called my local store. The girl said a manager would have to assist me. She called back and said I had to call the store in Plano because I made my purchase there. Okay I’m in retail I understand not wanting to take the «hit» but to the work for the customer and call the appropriate store to correct the situation. Instead I had to call. I have still not gotten my resolution and will be calling my credit card to dispute the charges. Thank god I didn’t use their financing!
Moral of the story… DONT purchase from Rooms To Go!

My husband and I have had the WORST experience with Rooms to go!!!
DO NOT EVER BUY ANYTHING FROM ROOMS TO GO!!! Here’s why:
We ordered furniture in the 1^st week of August, and we are still dealing with issues. 1^st delivery: ALL (4) pieces of bedroom furniture were delivered with damange-​scratches, cracked pieces, chips etc.
2^nd delivery: 2 pieces were still delivered damaged. Then they decided to send out a furniture technician to touch up the damage. Technician wasn’t able to fix the headboard.
Therefore, moving on to 3^rd delivery that occurred yesterday. The headboard is finally acceptable. HOWEVER, the delivery/​installation guys BROKE our bed frame! Got in bed last night to a bed that was tipping and falling through. Hopped out to look underneath and see that the poles that support the slats were all busted! Now, a technician is on his way to hopefully replace the broken poles. Also, to touch up a new chip that the delivery men did on our footboard. I have been further insulted by R2G. They offered compensation of a $ 35 refund or $ 50 store credit for my troubles after 1 month of dealing with their crap: 3 deliveries of replacing damaged items, 2 technicians attempting to fix the damage, and me almost getting injured bc they broke our bed frame. Neither offer even comes close to compensating our level of stress and time taken off work for deliveries. I simply asked they at least reimburse me for the the delivery fee since that was the issue. They refused. We paid $ 125 for delivery– for items to be delivered to us damaged on the 1^st, 2^nd, and 3^rd time!
In fact, the corporate representative I spoke with informed me this is not «uncommon»!!! DO NOT EVER BUY FROM ROOMS TO GO! Tell every one you know! They will deliver your furniture damaged and not care how much of your time is wasted. Every piece of furniture was damaged in some way! I have pictures of it all. I’ve never been so angry or disappointed! On top of it all. Customer service as been rude and not concerned with the amount of time we’ve had to take off work for the deliveries. It has not been a MONTH we’ve been dealing with all this.
Feel free to join this group or like the page on FB:

I just received my sectional today after the two weeks of waiting and sitting on the floor, I was ecstatic to finally have furniture– or was until It came in and was all wrong!
I had problems with this order already from the get go. The sales person (ALI) told me I HAD to get leather protectant– I of course believed him cause how would I know? It was my first timing buying furniture. After research, I called the rooms to go and talked to a girl there and she said it was optional! And she said he was suppose to give me the bottles of leather protectant before I left too. Never got those. I chose just to keep it on my order cause I had already paid for it. They told me I could go back and they’ll give it to me the bottles though. But the sales guy didn’t even explain that it was optional nor did he even give me what he was suppose to. Bad practices here.
The headache continued once I saw the sectional. The one we saw in the show room was the same one we wanted. Chase on the right. I told him that specifically. Right now I’m looking at the sectional that just came in with the chase on the left which is now blocking my door/​entry way to the balcony. After the waiting and anticipation, I now have to wait for the right sectional to come in. The girl I talked to on the phone about this was being so rude on top of that! She told me she had to call me back with the new delivery date of the right one. I told her that I shouldn’t have to pay for delivery of a new one and she answered «did I SAY you had to pay for shipping? NO.» Are you kidding me!!!
Update: a guy by the name of Alec called while I was in the middle of this review and first told me it didn’t come with the chase on the right. I told him the one in the show room was like that so that doesn’t make sense. He went out to look in the show room to verify and wa la~ chase was on the right. I might’ve sounded a little frustrated that’s for sure but by this time, I was over being calm. I’ll learn patience the next time I buy furniture and it won’t be from here.
Two stars for them offering to just let me use the wrong one until my new one comes in.

Well, I was really hesitant to order furniture from this place after reading some of the reviews online. I went forward anyway because they had an awesome table that I wanted to use for gaming (mathison).
When you consider ordering furniture from a place, I’ve learned you have to consider the quality of a few things:
1. The furniture itself.
2. The sales experience.
3. The delivery experience.
Last but not least:
4. What happens when something goes wrong?
Well, for number 1 and 2, rooms to go is great. If you read other reviews, you’ll find that they usually have non-​pushy sales teams and what not. I found this to be the case. I’d went in a few months before moving to a new place to get an idea of what I wanted, the sales people were very nice and informative, even when I told them I wasn’t going to be purchasing for a while.
When I went back about 6 months later, I found the same salesperson and we rang up a living room and dinning room set. (They have some generous financing terms available as well, the process for that was easy. Side note, they don’t finance the taxes or delivery fees so be prepared to have some funds available if you go this route.)
So then you schedule delivery, well unfortunately for me the table was on back order, but it was coming in 5 days after my move in date, so I just setup the entire order to be delivered that day.
For the actual delivery, I was worried. I’d read some bad reviews about how they might treat furniture, and even heard via word of mouth about delivery men complaining about stairs etc… The guys arrived on time, and they got right to work. I’m on the second floor of an apartment. There is an elevator available, but I’m right next to a stair case. The guys said «It’ll just be faster for us to take it up the stairs» and got to business.
Now, they did have to put the table together in the room. I don’t have a problem with that, it was a huge table and I’m not even sure they could have got it through the door had it been in pieces. They were fast and took care of all the packing material. Beyond satisfied with the delivery.
Two days later, one of my pub chairs started falling apart a bit… two of the screws fell out, part of a leg split and the seat fell off. Great, I thought… we’re in a mess now. Called up rooms to go, they set up a time for a technician to come out and look at the chair.
I’m slightly disappointed here, in that I had to take a day off work to be there and the was only there for a few seconds when he told me that it would need to be replaced. However, they are bringing me a new chair at no cost, so I’m happy overall.
Overall, I’ve been very satisfied in my interactions with all levels of this company, and would recommend them to anyone looking for furniture with a few «good to know» things.
1. If you are looking for financing, they don’t finance the delivery charges or taxes, so have some form of payment arranged for that.
2. Furniture in the showroom may be out of stock. Be sure to check on this. Some items can take months for them to replenish. If you are looking for furniture ASAP, you may want to keep a few options in mind as you browse the store.
3. The delivery window they initially give you is ridiculously large (7:00am — 10:00 pm), but a few days before the delivery they will call you and give you a reasonable 4 hour window.

I bought a nightstand and daybed for my daughter. The daybed came quickly enough, but the nightstand was on backorder. Here it is 4 months later, still no nightstand, although they attempted delivery with no– absolutely no– warning. The call center customer service staff was unwilling to help me with having them come back — hiding behind policy and killing me with hold time — so I gave up finally and they’ll deliver the thing in another WEEK.
I’m never buying there again and I hope you don’t either.

Having moved back here minus furniture from California last year, once I got a new place, I needed furniture.
So I stopped in at Rooms to Go. Saw a nice black leather sofa and recliner and ended up adding some side tables and a coffee table.
Pricing was good, if maybe a bit high… and I say that coming from the high price Northern California area.
But I know things are expensive… so I put the deal together.
The sofa/​recliner and two side tables arrived as scheduled and were easily assembled and placed in position.
ASSEMBLED? Did I type that?
YES. The Rooms to Go people decide that it’s easiest for their delivery people to assemble the furniture at the customer’s home. This cost them a star. They spent a whole hour plus putting things together. WHAT?
Anyways, the nice coffee table? It was not available and wouldn’t arrive for 3 weeks. DOH!
When the coffee table did arrive, the delivery drivers decided to assemble it in the street. Nice sunny day, BIG wind. So they put the top on it’s side (this is a 4 ft x 7 ft table) and the wind promptly knocked it right over, top side down, onto the street. They were annoyed when I made them take it back.
Now here is where they lost the other 2 stars. Customer service. They needed to «order it again» and this time it would take 2 months. WHAT!!!
Anyways, it finally did arrive 2 months later and was installed/​assembled properly. I will be closing my line of credit with them once I finish taking advantage of the 0% interest.
The furniture itself? It’s actually pretty nice stuff (and why this is a 2 star rating). Such a shame the people managing the business don’t care about the customer.
I won’t be back here!