Smith Monitoring

So far so good. Spoke with Alexander who really took his time with me and explained the product and service. When I compared cost to ADT there was no way that they, ADT, could keep up.
What was most important was the salesmanship of Alexander, he seemed to be a stand up young man and I hope the customer service is even better

Wow! BEWARE: SEEK SERVICE ELSEWHERE!!! This company has poor service and do not take responsibility for their errors. First of all, I just moved to the area and purchased a home. They fail to tell me that I would require a permit. Places that I have lived before did not require a permit. When I notified Smith Monitoring Company, I was told that it was written at least three places on what I signed. The day after the installation, I attempted to use the alarm system. It went off immediately upon me opening the door. I made three attempts, before I realized there was something wrong with the system. A technician came out and informed that the installing technician had made an error in the code that he entered, causing the alarm to go off without adequately time to exit the home (again, it went off immediately upon opening the door). The result is I have been fined $ 50 for an Unpermitted False Alarm. Even if I had been told that I would require a permit, I wouldn’t have even had time to secure a permit. It happened the morning following the evening installation the day prior. When I notified the Smith Monitoring Company, I was told that it was nothing that they could do, even with their knowledge that they made an error. I asked that they come collect their system, and I am still asking that they come for their system. I was told that there would be a payout or it would be turned over for collection. At this point, they can do whatever they have to do. The person I spoke with presented in the most uncaring and unprofessional way. There was no customer service whatsoever; however, when they are trying to get you to sign the contract, there is all sorts of customer service skills operating. I do not recommend anyone to consider Smith Monitoring. The system they put in does not compare at all to what I have been accustomed to, and their fee is more for what you get. PLEASE BE AWARE AND DON’T FALL FOR THEIR LINE. THEY DO NOT HONOR GOOD CUSTOMER SERVICE… THE MOST UNPROFESSIONAL ORGANIZATION I BELIEVE I HAVE WORKED WITH.

Don’t use them! Go with Smith Thompson where there is no contract involved. Locking into a 3 year contract is not acceptable. Their sales guy is persistent even when we expressed no interest. The installation/​setup guy messed up my existing security system and would not restored it to the original condition until we sign the contract. We refused. I rather pay someone else to fix what he messed up. Ridiculous!

My experience with Smith Monitoring sales rep Corey Rankin and there tech Mr. Eugene was A++++ he installed and explain the system in the best manner and educationally. Thank you!

Eugene was the one who installed our system. He was nice and very knowledgable. He explained the contract and answered all of our questions and concerns. Our thermostat was old, and it took a while to replace. He was very patient with it. All in all, we had a great service.

I just had a Smith Monitoring system installed in my home and have been impressed thus far. The technician, Eugene, was also great. He made sure to customize the installation to meet my needs, was very friendly, professional and also patient with my dog that barked at him incessantly. I feel much more confident in the security of my home.

They were ok until we needed help in our service. $ 125 for a service call, and it is REALLY the central security group. Best part? They give you a 4 hour window to sit and wait for them. With so many choices out there, we will be changing as soon as we can.

On Dec 24^th, I called them to let them know that they there is a System panel Communication Error. They said They will take care of it next day.
Today is Jan 9, No one has called, Tried fixing the problem, neither cares about what is actaully happening with this panel .
I have my parents visiting and I installed a Thermo Stat Panel. So that I can control the temperature remotely. That doesnt work either.
So technically I am left with No Auto Thermo Setups, No Security and No Customer service call back.
I wonder if I should still keep them.

They are not better than ADT Security, I only have a siren in my laundry room, if someone breaks in my home there is no siren for the entire house. That’s really weird. I sat the alarm for no delay entry and the siren went off when my boyfriend entered the house I never heard it go off. I’m use to hearing the siren for my entire house. I will pay to get out of my contract and go back with ADT they are the best hands down.

Just like the other person said, it’s sad I can’t give them zero stars. I am unemployed and I’ve been left with no option but to sell my home, which will happen next month. I called to ask about what the cancellation procedure would be AND… THERE IS NO CANCELLATION procedure. So, if you get this service and life hits you, you are out of luck.
Their options are: transfer the service to someone else or keep paying the monthly fee with no service. That’s rich! Oh, and to top it off, when I asked the representative what the procedure would be for the system if I had no home, he said that the procedure would be to find «somewhere to live.» No joke. Direct quote. That was his answer.
Really? WOW! Why didn’t I think of that! So all I have to do is find a new home with no job! These guys are geniuses!
In other words: stay away. I’d rather pay a higher fee somewhere else if I have the option of paying a cancellation fee when I can’t keep the service anymore.

The salesperson was very knowledge and professional and friendly. They sent me an email to confirm appointment which I thought was great. The tech. was very knowledgeable as well I was very pleased by his expertise. It has been a great experience so far

I talked for almost 30 minutes on 2÷25÷14 with a salesperson from Smith Monitoring. I’m somewhat a DIY home automation person, using zWave technology, so I had some very specific questions. Based on their answers, I told them to set me up. Their tech showed up on time on 2÷26÷14, but I learned that three important questions were answered incorrectly. Now I don’t want their system, but more importantly, I don’t feel that I can trust them going forward. Bottom line: ask lots of hard questions, and then reask them when the tech shows up. And don’t be afraid to send the tech home and cancel the installation if things don’t line up.

Great customer service on the phone.

We had a security system installed from Smith Monitoring a few months ago, and we are very happy. Actually, our yard sign and stickers say Forward Home Security, because Smith Monitoring and Forward Home Security combined under the Smith Monitoring name, but retained both brand names. It simply depends on what phone number you call to purchase the alarm! If you have a preference, you can always ask for one yard sign or the other.

UPDATE: They called me and got it all sorted out. They had a technician come by and figure it out with me. The zones indeed were installed incorrectly the first time, but it now works.
I am very upset with this company. The tech originally installed my alarm incorrectly. Now that I am past my 90 day period, and I find that they installed it incorrectly, they want to charge me for it. The sensor was installed in a way that the receiver keeps falling off. Also, the alarm panel was incorrectly programmed so that if one sensor fails you are not able to bypass that zone. You want me to now pay to have the installation put in correctly, when it was incorrectly put in the first time? Horrible customer service. I am willing to update this review if I am given better customer service.

I had some flavor of Brinks, Broadview, and ADT for years. Did lots of research on home security systems and decided to go with Forward Home Security. Pete did a great job of setting up the system and explaining the functionality. They met the competitors pricing as well!

We were very pleased with both the sales rep, Chip and the installer, Pete. They were on time for the install and explained the system thoroughly. We especially liked the no-​pressure nature of the transaction since they do not work on commission. Overall, the whole experience was professional and easy. We would definitely recommend this company to our friends.

Quick installation and was able to meet competitor pricing.

So I was looking at several competitors, but not set on anyone until I spoke with Danielle (the British girl) at Foward and met the installer Sam. From start to finish they were great and I listed some reasons below. The other companies I looked at were: FrontPoint Security, ADT, & LifeShield Security.
The main reason I went with Forward:
* They made me feel comfortable & were very professional.
* They asked what I was looking for in a security company and they actually listened.
* The technology they have can grow as my family’s needs grow.
* No surprises or up charges once they came out to install.
The reasons I thought were important but ended up not being:
* Price — between all 3 there was really only about a $ 5 difference, once you negotiated.
* System — Cell, wired, or wireless. They all have systems that connect with cell towers — which is what I was looking for because we do not have a home phone.
* Monitoring — surprisingly they are all extremely good, but hope I never have to find out.
If you are looking for an extremely professional company from start to finish… that makes you feel like your family then a customer. Quit shopping around and just call Danielle at Forward Home Security.
Best Regards