The UPS Store

UPS finally found my package, two weeks after it should have been delivered, but instead of delivering my package they sent it back to the UPS store. Why? Because they didn’t think they put me through enough already I guess. Finally, I managed to make my way back to the store with the hope they would address my concern, refund me, and get my package to where it should have gone. Well, I was a little too hopeful.
INSTEAD I had to argue with the store owner for 30 minutes about my situation and the wrong I was put through. They tried to place the blame on me for my package not getting delivered. The man I assumed to be the owner of this UPS store said he was not to blame and was not associate with what UPS does when a package is shipped. UPS you need to get your shit together and if someone is going to use your brand to represent their store, you better believe that you BOTH are responsible when a package is not delivered, lost, and again not delivered and return to the store it was shipped from. The owner wanted to charge me again to ship my package, which I refused. After much back and forth he finally agree to ship my package without charge, which I am thankful for. I think he did this just to get me out of his hair instead of being a helpful, understanding human being. I will not be returning to this store or using UPS ever again.

Printing a black and white copy from a USB drive is $ 2.2 plus tax. Wish I asked or was told about the price before printing it. Actually, I was here several times doing other things since it was so close to where i lived. The staff people at the counter were friendly and helpful. But you just need to be aware if you need to print anything from their computer.

Waited in a 20 minute line to borrow tape. Already had my label printed and asked the lady excuses me I just need to drop this box off and tape it. She told me to wait in line. Why did I waste my time pre-​printing a label if I was going to have to wait in the line anyways. UPS is always a necessary evil.

DO NOT SHOP HERE! I casually dropped into this store yesterday to mail off 2 prepaid UPS packages. As it was my day off, I was dressed in workout clothing. The representative was less than cordial. I presented the prepaid UPS labels and was immediately informed that I would have to pay a $ 1 fee per box to tape them up. Given that these were very small boxes and I have NEVER had this experience when using prepaid labels, I declined and left the store.
The service here is NOT pleasant, especially given that I have been to this location before (on a workday when I was dressed in a suit) and was not charged. Subsequently, I went to an alternate location in Frisco several minutes later and was not charged. will never again go to this location.

We were up visiting my parents today and I had to find a UPS location to drop off a textbook I needed to return. The UPS Store by our apartment in Dallas is awful, but this location is fantastic! The guy working today was extremely pleasant and helpful, and we were out the door in a matter of seconds. An unexpectedly great experience.

Usually going to a UPS store isn’t very fun, but the guy at the front was really nice and made it a pleasant experience.