The UPS Store

Quick and easy to drop off things.

I’ve always had just fine service at this place. During the most recent time I was in here around early June, the address I was shipping to was rural. The cashier helped me figure out exactly where to ship it and it made it there perfectly fine. I’ve always had a decent experience here and will continue to return.

Needed a notary. Customer service was not exceptional, but not horrible either. I was in and out very quickly which was all I needed. I would go back.

Great place to get my mail securely. I tried to use the post office across the street. Can I say GHETTO!!! they actually gave me the wrong PO box number. Forget USPS, they are lames. The fake ghetto mini man manager actually tried to verbally fight with me when he knew I was given the wrong mail box #. UPS store is awesome. $ 20 a month and even if I forget my key they give me my mail. Always secure and private and they know my name, face and box # every time I go. UPS store is much more respectful and professional than USPS and worth the money.

Worst customer service experience. The shop keeper don’t want to tape any item In front rather want to take the open box inside and tape it. Asked for the reason and when he will tape, in reply he said ‘you learned to trust!!! ’ Amazing attitude, unfair and rude and no right to talk like this way. I charged them and said i hv right to ask this million times and you have to reply but they don’t care on my statement. The other assistant also not supporting me either. They are South Asian and look like they are pissed of their work and customer especially Asian customer burn their head out. My complain doesn’t make any difference in their face rather they behave like ‘doesn’t matter what he is saying we will go on our way’. Doubt about service of UPS service, I feel far better service from FedEx and USPS.

Two visits to this store and both have been bad. They don’t give receipts for prepaid labels. First time I shipped it regardless, second time I walked out with my package. The gentleman on the second visit said that the tracking number IS my receipt (it is not) and that every UPS store works differently. I took my package to the store on legacy/​Coit and they provided the receipt as always.

Horrible customer service! Wasn’t greeted well. Then when I was finally helped I was unfamiliar with their shipping process and they don’t have options of shipping to choose from where you can clearly see your options. So she first tried to charge me an outrageous amount so I asked if there was anything cheaper. She then gave me another price but it was still double than what USPS would charge (that’s where I usually go when I pay for my own shipping). I didn’t leave there even knowing what I paid for but I was being treated so poorly I was willing to pay more to leave and be done with it.
She could care less about me as a customer and treated me like I was a waste of her time. I had another package (pre-​paid) to check in & was expecting a receipt to verify check-​in. Said its not possible even though I got it another time at the UPS store in West Plano and acted like I was stupid for asking. Definitely won’t be back.

Best Service I have ever had mailing something! They were very nice, fast, got things done. I came in with a pile of random objects that I needed to mail & I was just like. What do you recommend? And she took everything out of my arms, picked a box and packaged it all up for me! Even folded the jacket I was sending to me brother. Very sweet. I will absolutely be back.

I will never return to this location. They have no clue what customer service is supposed to be like. It’s a bit more of a drive, but I’ll head to the Park/​Preston location if I actually need to visit an UPS Store.