Tom Thumb

Service is horrible at this Tom Thumb. The staff are rude, they never have enough cashiers and their produce isn’t as good of quality as the other Tom Thumbs. They need new management and the staff needs to be retrained. Do not go here

This morning, at store #2570, we checked out at 10:02 am. Our cashier was Priscillah.
I was wearing my Cowboys jersey, so as she was ringing us up I asked if I got the discount. She then handed me my receipt and pointed at my card savings. I said, okay but what about the 10% discount for wearing the jersey. She told me I’d have to go to customer service for that as she already rang us up.
We went to the customer service desk and waited for the manager to come out. She did and began talking to an employee. When she finished, she turned to us and I said we didn’t get our discount for wearing the jersey and it was the second week in a row that we didn’t get it. Jamaila, the manager, said «Well first of all, she doesn’t have the card at the register…»
I suggested that perhaps they should have it at the register, to which Jamaila replied that «she (Priscillah) isn’t a manager and you went off on her.»
I hadn’t «gone off» on anyone. As a matter of fact I was quite reserved about the whole thing. Besides, Jamaila was in the back room and had to be alerted to the fact that we were standing at the customer service desk. She was obviously making me out to be something I am not without having any information. She paid me out in cash for the discount I requested.
This is the second time that I, a regular Tom Thumb customer, have been poorly treated by Tom Thumb staff. I am appalled by the treatment I received. I am shocked that Tom Thumb allows its managers to speak to customers like this.

The pharmacy here at this location is terrible and very unprofessional and condescending. The pharmacist manager during the day treated me with a nasty passive aggressive attitude and was downright insulting which delayed in me getting my prescription due to her own mistake and error.
In my opinion, don’t do business at this pharmacy. They don’t have a drive thru for one and 2, they seem «troubled» to have to be bothered to do their job.
I will NEVER go to this store ever again nor can I recommend them as a positive shopping experience.

This is a bigger Tom Thumb than the one by my house! It’s laid out so well and everything looks so clean. On a Sunday afternoon it wasn’t too busy. We were able to run in and grab what we needed and get out with no problems. They actually have a huge selection of gift cards if that’s what you’re looking for. I honestly don’t think the other Tom Thumbs have that big of a selection. There’s plenty of parking out front in the private lot.

I had my purse stolen and was knocked down during a mugging in the parking lot of this Tom Thumb last night. Not one person from Tom Thumb ever came out to see what was happening or offer assistance. Thank goodness for witnesses in the parking lot that called the police right away. Three police cars in their parking lot and still no one came out. I will never shop here again.

The store is generally bad as far as Tom Thumbs go. This has to be the worst one in Dallas, bar none! The Pharmacy is the worst in Plano! The Pharmacist, Steve, is not a kind or caring person and doesn’t belong in his field. He’s had my son in tears from over-​questioning him about his medications, which has been filled there for over 2 years, and has caused me problems in getting mine as well. I finally stopped going when Steve got condescending. He’s rude, uncaring, and has an ego that is characteristic of someone who is mentally ill, seriously!
I’ve also had problems with products being out of date. This includes One Pound sized Beef Jerky, Tom Thumb Yogurt, Meat and other foods being moldy, over a month past their expiration date and/​or spoiled, and my family has gotten sick from there more than once. It’s obvious that they only restock items but don’t check to see what’s been up too long. They don’t ever take anything down, ever! Go check the Beef Jerky! It’s just Gross! Now, go look at the bathrooms. OMG!
Everyone grumbles and acts like you are bothering them. You can’t start a conversation. The only consistently kind and helpful person is Erin.
Save your time and money! This place either needs to go out of business or find a manager that will clean house and do his job properly. The place is unsanitary and just plain nasty, and the people operate in the filth without batting an eye!

It’s cool. I don’t feel one way or another about Tom thumb. They’re not really conveniently located so i rarely visit them. In and out. I’m good, no problems.

They make the BEST fried chicken, but have the absolute WORST service. Don’t even know the difference between white and dark meat. Drive all the way home to learn this!

I hate this location and last night proved to me again why. Had to make a deposit at my bank that is close to this Tom Thumb, so decided to give my grocery shopping another try here. Big mistake. First off, nothing looked fresh and there were boxes blocking most of the aisles. When I finally made it to the one checkout line that was opened, the cashier was standing around and looked annoyed that she had to check me out. The experience was weird to say the least… she made snide remarks the whole time and slammed my merchandise in the cart. Worst of all, when I got home, I dug into my «just purchased» yogurt and while eating noticed that it expired 3 weeks ago. I shop Tom Thumb all the time but this experience alone makes me want to go elsewhere.

Love this Tom Thumb. I’ve been in this area of Plano for a long time and would always come here before the Kroger closer to me opened. For fresher produce and meats, I always make the slightly longer trip here though.
Well-​kept and clean, great service, prepared foods are great. Not too many people know about this, but Tom Thumb makes fantastic deli sandwiches. Go in there and tell them what you want– good sized sandwich with chips, drink, and soup comes to around 8 bucks for me.
No other grocery store compares to the freshness and selection of Tom Thumb’s flowers (except maybe Whole Foods, but for mainstream chains– TT takes the cake)
Random note: I saw Shawn Bradley of the Dallas Mavericks here about 15 years ago. I had never seen someone that was 7′ 6″ in my life so it was frightening but very cool at the same time.

This store is always clean and like your typical Tom Thumb has a wide product range. I really enjoy getting the meat selection at TT, and their cakes are by far the best grocery store cakes. I placed an order on Tuesday for a cake and picked it up Saturday and it was exactly what I wanted and tasted delicious. I also love that they have a wellsfargo so I don’t have to go all the way to park if I don’t want to. They used to have a Starbucks which was super convenient but haven’t in a long time so I think I’m getting over it. When I only need one thing and don’t have 30 min to go pick it up at Walmart then I definitely come here for hassle free shopping.

Two times in a row these people have screwed up a bakery order. They never have someone working the counter at the bakery. We always have to hunt for someone. This last time, they took the order and then totally blew off making it. Apparently the «bakery manager» feels like he/​she/​it is too busy to make orders. If this happens again I’m not coming back. I don’t have time for do-​overs or shallow apologies. Hit this place at their bottom line. Make them lose business. Maybe then they will start to care about customer service. I wrote this review in the checkout lane. I wanted to be pissed off as I wrote it. I don’t tolerate crappy service and managers who pass the buck instead of taking ownership over solving the problem.

I like this Tom Thumb. If I want cheap stuff I’ll go down the street to WalMart but if I want an actual selection of meat and veggies I come to Tom Thumb. The flower department here isn’t too bad either. Grab a bouquet and arrange them yourself at home.

YES! I am a grocery store snob. My father has been in the grocery business since 1959 and has held every position between sacker and VP of Personnel of an entire chain. Most of his time was spent in Epicurean Grocery Store Chains.
I only thought the grocery stores in Waco were bad. And then I moved to North Dallas/​Southwest Plano.
The Tom Thumb at Preston and Frankford has a horrible produce section. The Kroger at Frankford and Midway isn’t safe to go to after dark. The Albertson’s at Frankford and DNT is just dirty, old and doesn’t have any selection whatsoever. And finally the Target at Park and DNT is sadly also lacking in selection of many items I buy on a regular basis — and their meat/​fish department closes too damn early.
The deli was out of my Red Coconut Curry soup. This particular store no longer carries the type of toilet paper I like. They also didn’t have the laundry detergent I like that smells good and doesn’t cause allergies. They didn’t have my deodorant. AND, to top it all off, they didn’t have my Haagen-​Dazs (Toasted Coconut Sesame Ginger Brittle) either.
The entire trip was a bust.
There is a Market Street at Park and Preston opening on Wednesday and I am praying that they will be my grocery store saviors. I loved the Market Street store in Allen before I moved last August.