Venture Custom Pools

Our pool looks great. Brandon, the project manager, went above and beyond to accommodate us. Becky, Angelica and Jen have been great at communicating the progress every step of the way. Great customer service.

Can I put ziro stars? Horrible service and they will ruin your and your neighbors back and side yard!!! Keep away from them !!!
Now we even have warranty issue and they do not even bother to come and look at it!!!

I would NOT recommend this company. We contacted them in June 2014 to discuss building a new pool and patio area with a fireplace, kitchen, etc. We knew exactly what we wanted, what design, features, equipment, etc. we just needed someone to build it. The sales associate, Joe Cayton, was nice but lacked the knowledge or skill to do much of his work. So my husband and I did it for him. We drew an exact scale of a patio area including the square footage of pavers, we also drew by hand a sketch of the look we wanted. Joe simply needed to input this information into his computer software. It took him 3 times to get this right. We had to keep telling him how to modify the software — even though we drew him a picture and a scale rendering! So he finally gets it right and we start discussing price. Even though we had done 95% of the work up to this point, we weren’t going to jip anyone from making a commission and/​or profit, so we agreed on a price that we were comfortable with and that still made them money. Once we agreed to a price we started to look at the contract. Their contract is completely unfair, it protects only Venture (not the buyer), it does not have all the warranty information, it lacks any type of specificity on the details of the project, it is not in line with what the sales guy represents, etc. (I could go on and on). So we want to modify it and asked to meet with Venture to modify the contract. We schedule for Friday, July 31^st at 1pm. The day before Joe calls and asks if we can move the appointment to early in the day, we tell him no. So the day of we take the day off, both lose a vacation day, drive all the way from Forney to Plano (basically The Colony /​Frisco) and we get a call an hour before the meeting telling us the owner (who has authority to negotiate the contract) is in the emergency room with his wife and they need to cancel our appointment! We ask if there is anyone else, another owner (there are two), and conveniently that one is on vacation. It is awfully fishy that just the day before they try to reschedule to a different time and when we say no the owner now has a «family emergency» an hour before we are to meet — how convenient. We told them cancel everything. This company has red flags all over it (in fact they have pictures on their own website of pools they represented as their own, which when you google search are not even their’s — false and misleading advertising!) and we are lucky they cancelled and we got a wake up call to avoid this place!

2 ½ year old pool. Tiles falling off. I won’t go into the numerous other issues we have had over time. Save yourself a big headache and find a reliable company to build your pool.