Pep Boys

Absolutely terrible service within the service department. They are incredibly slow in everything that they do and the dept is hardly ever busy. Truly unprofessional behavior.

Made an 11AM appointment the day before for an oil change, but ended up bringing my car in about a half hour earlier. I was kindly greeted by Matthew, the sales technician, who was very friendly and very professional. He was glad I had made an appointment, and informed me that it shouldn’t take too long. As I waited, a number of customers came in. I couldn’t help but hear how great Matthew’s customer skills were. He was very kind and helpful. He took the time to update one of the customers waiting. I waited almost an hour, but since a friend was picking me up for lunch, I informed him that I’d be back. They did call to inform me that my car was ready. When I returned, Matthew helped me again. It was nice to see a young man taking pride in his job. Thank you very much, Matthew!

THE WORST SERVICE IN THE WORLD!
Do not waste your time going there to get your car fixed.
I dropped the car off and was told they are starting to service it and it would take up to 1 hour. I sat and waited there for 1 hour. After the hour I asked if the car was ready and the guy said «oh they have not started yet». They did not even have the courtesy to say that it will take longer or that there is a car before me. I WILL NEVER GO BACK THERE OR RECOMMEND THAT PLACE TO ANYONE. DISGUSTING AND RUDE! THEY LOST ME AND EVERYONE I KNOW BECAUSE I WILL MAKE SURE NO ONE I KNOW WILL GO THERE FOR SERVICE!

this place is the worst every timei give them a chance to see if they make it up but not!!!
took it in for just an oil change basic as you can get told it would be 30 – 45 minutes
it took them 4 ½ hours
don’t go here unless you have all the time in the world

DO NOT TAKE YOUR CAR HERE unless you plan on staying all day. I had an appointment for 11AM and after waiting an hour I decided to ask the status of my car. All I was getting was a simple oil change so I didn’t think it would take more than 45 minutes to do so. Well at 12PM I asked the guy Patrick at the register and he said my car was next! I did not receive the service since I had to be at work at 1PM. I will NEVER come back to this place and never encourage anyone to take their car there either.

I had to get an inspection for über and they charged me $ 200 dollars. Its a very simple inspection and feel completely ripped off. On top of that the service was horrible. Not coming back.

Zane is by far the best employee pepboy has I walked in the pep boys on the phone after a 13 hour work day tired with a dead battery I sat on the phone the whole time then plugged in the battery checked it said it was dead did all the paperwork I have to do is sign and walk away I’ve never been waiting on like that before in my life awesome experience

Had to get my car towed from work to this store because of a dead battery.
To check & change the battery, replace windshield wipers, add air to tires, and top off my fluids took a little over 1 hour
Everyone from the mechanic to service rep were polite & helpful and they even gave me a 20% discount even though I didn’t physically have the coupon

Recently needed to return and exchange some hubcaps that did not allow me to access the air stems on the tires. Alicia, the store manager, helped me with the utmost courtesy and was very resourceful in aiding me to rectify the situation. My compliments to her on her professionalism and EXCELLENT customer service.

So I bought a new, slightly used (11 yrs) truck. Though it checked out well on the computer, it’s the little things you need to replace that popped up after the sale was final. Going to gmc for a door lock actuator would have cost $ 347 but here it was $ 47! Likewise, the other little things would have added quickly but for Pep Boys. I decided to get new tires as well. I ordered them on line and made an appointment. I waited in the waiting room for quite some time when the manager stepped in and told me that the tires were in yesterday but they were missing now. Someone had to go to another store to pick some up. Well, after a long wait and all was said and done, they didn’t charge for the mounting and balancing!!! Only for the tires themselves! They were polite and also extremely apologetic. People who have complained need only look at their satisfaction promise in the waiting room. I’m a happy gal and will return.

Got my cars fixed & maintained in this location few times. The service was great and employees are very helpful.

DO NOT TAKE YOUR CAR HERE FOR AN OIL CHANGE! I took my car here about two weeks ago for an oil change and went to pick it up and they said that my power steering fluid was dirty (which I’ve never heard of) and my air filter was dirty. I said that I’ll take car of it myself and took my car home. I asked my dad to buy me an air filter (he works for a Napa dealer and got one for 6 $) and I changed it literally in five seconds and it honestly wasn’t even that dirty at all. I drove it around for a couple days and kept hearing a really strange noise from the side of my car where the air filter was located and thought that I may have f***ed up putting it in. So I unclipped the housing where the filter was, pulled it out and upon further inspection I found two cigarette butts and a bunch of leaves in the small hole underneath the filter! What in the actual F**K?! I think these a**holes tries to get me to bring my car back saying, «I’m hearing a strange noise» and charge me an arm and a leg to ‘fix’ whatever problem it may have been. WOW! ONCE AGAIN! DON’T TAKE YOUR CAR HEAR! THEY ARE BULLSH*T LIARS AND TRYING TO STEAL YOUR MONEY!

Service and staff, poor at best .
Do yourself a favor and stay away from Pep Boys!!!
They really don’t deserve anyone’s business.

I was able to make an appointment on line for an oil change,…12pm was time I chose. I honestly walked in, my car was taken in,…and while I shopped at Best Buy, my car was finished and I received a text letting me know. I never get this lucky! YAY ME! When I paid, I wanted to tip the gentleman who worked on my oil change, but the guy behind counter said they are not allowed tips. I felt bad for that, being its my $ and I wanted to thank him. Policy on that should change. I asked what the gentlemans name was who did do my oil change and it was William. William,.my car runs so nicely now,.and thank you for checking the tire situation for me. And the man behind the counter, who’s name I never caught,…THANK YOU for explaining in detail what could happen with the tire. My overall experience was wonderful and I thank you Pep Boys!!!

So i went to pepboys on wednesday to purchase a couple of things to clean my car with and the guy who was on register was nice i liked his energy but the woman who was near she was acting like she was aggravated by everyone and kept looking at me and the others in line like if she didnt want us to be there… It felt like she wanted to get rid of all her customers NOT something i want to feel when i walk into a business :/

Manny Moe & Slow… does everyone else notice how slow this place moves? K-​Mart slow! When there’s no customers waiting they seem to compensate by moving even slower so it really doesn’t matter how busy they are, the wait is always the same! They don’t deserve your business here.

When I had a bad experience with the service at the Davie Pep Boys, they sent me over to this location to have an AC technician take a look.
The manager, here (I’m pretty sure his name was Mike), was extremely nice and accommodating and helped take a look at my car when I had problems after an oil change at the Davie location.
The only reason I am not giving them 5 stars is because they told me I needed an AC blower resistor, but when I took it to the dealer they said the problem was that the AC computer needed to be reset.

About a week ago I was having battery problems around 7:30 at night on my way home from work and as luck would have it, I called Pep Boys in Plantation and they were AWESOME! I spoke with Jessica the Service Manager and she said no problem, come on in! The mechanic determined it was in fact my battery and Jessica was able to find me a battery that was in my budget. Both Jessica and Felicia the Retail Manager made a stressful situation a breeze. I would recommend this location and especially these employees to anyone. at anytime!

Very unprofessional, lazy, long wait times and they have no clue what they are doing.
Not recomended!

I had the most horrible experience in this location. My car went in for an a.c. repair, they «fixed“it only to have to go back the next day because it was still not working. Then they tell me it’s a whole other issue, I rent a car because they said it would take 3 days to fix. On the 3^rd day I call them 1^st thing in the morning to make sure my car will be done or if I should extend the rental, management informs me my car will be ready in the afternoon. I never received one phone, so after calling them about 4x to touch base they tell me @ 8pm that my car is still not ready. The manager on the floor had no explanation or answers for me. I am now carless till they decide when they can start working on my car! I will NEVER service my car or shop @ Pep Boys again!