Wells Fargo Bank

I have been coming to this bank for years. They know me the manager the Latino guy knows me well. I came to change a check because I needed some quick cash to pay khols and because I changed my address in my license they wouldn’t cash the check.
Yes am pretty mad because they know me.
I will never came back here
And they were rude about it
You guys suck

Please stop asking me about my day or weekend, I’m here to conduct business not to socialize with strangers, if I’m upset asking me how my day is seven times will possibly cause me to make a scene, and the Walmart style door greeter whose job seems to be reminding us that were not getting service while employees seem to have lots of free time isn’t helping.

Super convenient place for a bank/​atm, there was plenty of parking, the ATM was fast & worked really well! No lines, no rejected bills at all!
It’s nice to know there’s a bank here since there’s a busy shopping center!

This branch in Pleasant Hill is super helpful. The location is near Rubio’s, Panda Express and Wing stop. I was assisted by Ernesto and Crystal, the store manager. Orbitz website took my money without giving me a booking when I was booking a flight for Manila last night. Orbitz insisted the bank rejected the payment but in Wf side, it went through. My banker and the store manager were in the phone with Orbitz for half an hour arguing and was looking out for me the whole time. They were courteous and professional all throughtout. Towards the end, Crystal said she will give me a memo credit for the same amount i lost the next day if the payment was indeed processed by orbitz so I can get my ticket without delay. In the meantime, they will file a claim with Orbitz to get the money back. I thought this solved all my stress and worry! I hugged them both before I left. I just found my bank and banker I will use from here on. Ernesto kept saying i got your back and i am on your side reassuring me when I was nervous and teary eyed about where my money is. Orbitz suck! Beware!

Horrible branch. If possible I would have given them a NO STAR rating. I have been with them since 2011 and have been having problems ever since. This latest incident was the last straw. I went there last week Thursday Feb 5^th with my tax return check at 9:00am. The banker (I use that term loosely) Arnoldo was supposed to deposit my check to my checking account. Instead he did an override of the system and deposited my check to a closed savings account which caused Loss Prevention to take over. I have been told since then by the service manager that it will take up to 5 days to reverse these actions and return my money to the proper active account. Here it is Feb 13^th and still my money is no where to be found. I called this morning at 9:15am and spoke with the branch manager (Monica) who claimed to be on the other line with someone about my check and that she would call me back. It is now 1:27pm and I have yet to hear from anyone or have access to my money. I have tried calling back at least 4 times and now to add insult to injury they are no longer answering my calls. I can’t even close my account with them until I get my money nor am I able to pay bills or rent which is now a week over due. Worst experience I have ever had with any bank and although this will be my last with them it is unfortunately not the first. They need to get rid of the highly incompetent so called banker and useless manager and hire people who are actually trained properly for the position. They are now putting my livelihood in jeopardy with their unprofessional incompetence.

HORRIBLE SERVICE! Unhelpful and unfriendly staff. Being a former employee, this branch is a disgrace to the company.

Friendly and courteous, I like this bank and it’s location, conveniently located by a Safeway and a 24 hr fitness. That other big bank with the staff in all blue shirts is annoying.
The staff is very helpful even when I forget my debit card. Since I bank at multi-​banks it is very easy to forget the correct debit card.

Came here after my branch couldn’t handle my foreign check usd deposit. Monica took care of if and had me out the door within minutes. Coming back here next time

I handle the banking for my small office. This branch is within walking distance, so my hands are pretty much tied on going there. If I could, I would go elsewhere.
1. There are consistently at least 8 – 9 employees in the branch and only two open tellers. Meanwhile the rest are gathered at the floor desk of the man closest to the teller window. They’re just joking around and talking about their personal lives. They all randomly look at those of us in line, but far be it from a single one to take the initiative to offer assistance. Not even the man who it seems is a manager of some sort.
2. The employees seem to do whatever they possibly can to waste time. I just watched a female teller run FOUR bills through a counting machine. Seriously??? FOUR? If this woman cannot count to four, she should not be working in a bank or anywhere else.
3. There are two lines. Merchant and «regular». If I get in the Merchant line, I have to wait until the entire «regular» line is empty before I get any help. So now I don’t bother and just get in the regular line.

This is about teller who I will not name but I seem to only get you when I go in there & today was the last straw.
Its not a good feeling to hear you say out loud the amount of money I am withdrawing SOOO MANY TIMES! Even more so when there are a bunch of people in line right behind me!
You do not need to ask me the amount, then tell to type in the amount, then ask me how I want the amount, then ask if you can put the amount in an envelope. and when I say «amount» you where saying the actual dollar.(which was my rent. so it wasn’t like $ 20 bucks.)
Also you are not a dealer in Vegas or doing magic tricks so you don’t need to show your hand or whats up your sleeve every time I leave.
Will be doing my banking needs at the branch where I work from now on.

This Wells Fargo is conveniently located for stopping by an ATM on the way to hop on the freeway.
Although the «Dome» shopping center has gotten busier (which is a good thing) I have always been able to find a parking spot near the bank. The area around the ATM machines is also well lit.

If you want to bank with Wells Fargo, which I strongly urge you not to, this staff is a million times nicer and more professional than the Contra Costa branch. To be fair, that doesn’t take much courtesy, but still, if you must bank with them, go here.