9Round – Pleasanton

9 Rounds is awesome! It is the best 30 minutes work out. You need to give it a try!

My 13 yr. old son joined 9R when it was just opened in 2015 for a $ 79 a month membership. 10 days later on the grand opening my husband and I joined too. $ 79 for me and $ 40 for my husband. There were a few issues and concerns with the gym but since we were motivated to workout we tried to look beyond them. They sent an offer by email over the holidays to prepay for a discount. When my husband tried to take advantage of the offer Jason told him it’s for new members only. My husband told him it does not say new members only and if that’s the case why are you sending it to me. His respond: it was corporate mistake to not mention new members only but you receive this offer so you can refer us members. Interesting! After that Jason started to have an attitude. He did not like being questioned. One morning Jason did not allow the trainer to start my workout right away. I told him that I don’t like to wait. He responded with bunch of sarcastic and unreasonable excuses explaining why he couldn’t start me. I told him his trainer was trying to start me. He said he is just a trainer, I’m the owner. I make decisions. He continued to show an attitude and that’s when we decided to cancel our membership. That part was a challenge too. They claim 30 days’ notice but Jason’s rule he tries to collect as much as he can by charging you another full month. Let’s say your payment was deducted on the 1^st of the month and you went to cancel on the 2^nd he will charge you another full payment on the following 1^st instead of figuring out 30 days from cancellation date. You are charged for 59 days. So when it got close to the expiration date for us Jason started to get really nice and friendly. Told me to reconsider staying. I did. What a mistake.
Back in Feb my son and husband decided to cancel their membership. So my husband told Jason and he supposedly set the last payment for March 18thwhich was our payment day. On April 18^th for many reasons I also decided to go in and stop my membership. Jason was outside talking to couple people. Nick (his trainer) was there. I told nick I’m here to cancel. So he gave me a form to sign. He also went on the computer and showed me the pages regarding my son and husband who were already cancelled and expired. I asked for a print out since Jason had not given my husband one. Nick was about to do that when Jason walked in and said what’s up? Nick explained. Jason got behind the computer with his usual attitude. He typed some stuff and then told me ok you and your husband’s last payment is today. What? My husband? I told him it should only be mine. He was already cancelled. He said here look on the computer. So while I was standing there he had made a charge on my account and my husband’s. I told him you can’t do that. Nick already showed me the screen and he was cancelled and you just changed it and charged him right now. He said Nick is just a trainer. I am the owner. I told him you are unbelievable. You have no respect for your employees or members. You are so greedy that you do anything for money. You made an unauthorized charge on my husband’s account. I will never come back here and I’m going to Unilocal you. People should know how you run your business. He got angry and told me go ahead do whatever you want and get out of my gym. Wow! Ok. So I got out. I called my credit company right away and disputed the charges. He thinks it’s ok to take your money and tell you to get out. I do not recommend this place to anyone. Beware of Jason’s sale tactics. Behind that fake smile is nothing but a rude, sarcastic and unprofessional man who thinks he owns everyone. He only cares about money and has no ethics. He should know without his members his small gym is nothing but a room with some boxing gloves.
1– On the 1^st day he asks you about your goals and claiming to customize your workout to reach them. Not true at all. Everyone does the same workout.
2– They are now giving instructions on your next round while you are in the middle of your workout which is very disrupting.
3– They close at 8 and will tell you it’s ok to come in even 5 before 8 but once you join the last workout is at 7:30.
4– The place gets super dirty and stinky throughout the day and they don’t really clean after all the sweat.
5– Summer time he will not turn on the AC. He leaves the door open, some fans and sprays people with a spray bottle. It gets super-​hot and temperature is way above what is recommended for a gym.
6– The workout is supposed to come with trainer. All the attention is on new comers only.
By the way no one cares for your lame replies.

I wish I could give it 0 stars. I am just reiterating what other commenters have stated before me. Jason has shady business practices to get extra months membership dues out of you.
I emailed to let him know I would be cancelling, he responded with «your last charge will be March 21» and yet I get another charge on April 22. When I went in he said it was because I didn’t sign a cancellation form. In what world is an email not a valid way to end a contract? How many times have you cancelled different things through email? I can’t even count. And when I pointed out his blatant lie, he told me he will not reverse the charge and he thinks that it’s fair. I have went to this gym two times. So $ 300 for 2 workouts seems fair? He just smirked.
Before giving your money to him, you should think about how much you are willing to lose.

I wish i could just paste the email. When i started this membership i was completely open about the fact that a year ago i had shoulder surgery from a car accident and have extreme pain and sensitivity. Jason and his crew said that he would work with me and it may do my arm some good being back active. WRONG!!! 2 – 3 months in and my shoulder requires a second surgery as started by my surgeon!!! I sat and watched 80 $ be deducted from my account for 4 – 5 maybe 6 months and now I decided its never going to be okay to go back. I requested to cancel. I even live 35 miles away! He told me i cannot unless i show i moved 15 miles away when my original address is even further. 12 month membership or not LIFE HAPPENS and I AM NOT ABLE TO RETURN NOR WILL I PAY FOR SOMETHING I CANT DO! I liked these people at one point, then to be as greedy as they are over a stupid 80 $!!! Even if i was able to return i wouldn’t! I’ll make sure my followers know how «understanding «the management is here.

I LOVE 9Round for a few reasons:
1. No class times! Each round starts every 3 – 3.5 minutes. This is perfect for anyone commuting, you don’t have to stress about making it to class on time.
2. 30 minute workout! The 30 minutes goes by so fast and the 9 different rounds keeps it interesting.
3. Kickboxing! Such a great full-​body, cardio workout.
I only wish they were open on Sunday’s. As a weekday commuter, sometimes I don’t make it home by 7:30pm and if I’m traveling I can’t make it in. It’d be great to get a 9Round workout in on Sunday too.

I’ve been a member of 9Round for a little over six months and truly enjoy coming to this place! Initially I «tried» the work-​out to humor my wife who joined after finding the gym on «GroupOn»… Being an «active» member at 24 consistently doing strength training & cardio (treadmill, elliptical, stairs, etc.) for the typical 2-​hour workout, I surmised that the 30-​minute 9Round work-​out would be a walk in the park… I was humbled on Day One and continue to be challenged by their program on a daily basis. My wife and I go consistently 5 – 6 days/​week getting a great cardio workout, building up a healthy sweat and most importantly achieving HEALTHY weight loss while gaining good overall body tone. The workout changes on a daily basis and ends the monotony of the typical gym cardio workout. I revel in having the opportunity to punch/​kick and thus engage in a «functional» workout. The trainers have great personalities and are there to guide/​motivate you through each of the nine rounds and «active» rest periods. The place has a good vibe and members/​staff become like a family.
Since joining this gym, the biggest gripe I’ve heard has been in relation to the 30-​day cancellation policy. Individuals «trying» the gym overlook this detail when signing the initial membership agreement only to find out that they missed their window at the end of their «trial» period; so take note and pay attention to this upfront! They do tell you.
If you are looking for a good place to get a great/​quick workout on a regular basis — the 9Round workout is hard to argue with. Even on the days when I am dead tired after work… it’s ONLY 30-​minutes! (If you really hate what you’re doing… each of the nine rounds is only 3 minutes!) You complete your workout and feel good for doing so. 9Round offers an excellent workout that caters to all levels; beginners who have never step foot in a gym to regular gym rats. As with anything, you get out what you put in. Almost every day I «get my sweat on» at 9Round and leave content for completing the workout. The program has kept mine and my wife’s exercise routine very consistent and we do see the positive changes as a result. Thanks 9Round (Jason, Nick, Erika, Kris & Chelsea) for keeping us moving & motivated!!!
Ding! Ding! Ding!

It’s all about the trainers. You can get fit at any gym, but what separates the great gyms from average ones are the trainers that motivate and challenge you, and that’s what you get here starting with Jason, the owner.
This place is definitely a no frills gym — get in, get out (quick 30 min workout), and get on with your day. From the minute you walk in Jason makes you feel welcomed and energized, as does the bumping music! Kickboxing isn’t for everyone, but if you’re looking for different ways to stay fit, or have ever had an interest in kickboxing I would recommend checking it out. First workout is free too. That alone is worth going just to punch the speed bag pretending you’re Muhammad Ali :)

I have been coming to this gym for 6 months and I did enjoy it. When I first signed up, I explained to the owner Jason that I was not sure how long I was going to be living in the area and I did not want to be stuck in a contract. He assured me that when the time came, «they would take care of it no problem». That’s why month-​to-​month is a great option for me (and the most expensive option). He seemed genuinely nice and honest, someone I could trust who would not take advantage of their members. Boy was I wrong. When I mentioned cancelling, Jason’s personality immediately changed, he gave me attitude about wanting to cancel and basically tried to bully me into staying, even though I explained I could not continue to afford it and was moving out of the area.
I am very disappointed because I thought this place was more of a «community» gym that cares about it’s members rather than taking advantage of people’s situations and trying to get your money anyway they can. He saw me as a dollar sign and not as a person. I should not have trusted him. I used to go to Jue’s Kickboxing in Pleasanton and the owner Gordon was so nice. I ended up having to cancel due to my work schedule. It was much more affordable and Gordon is the sweetest, most honest man. When I told him I had to cancel he did not give me grief. This is the type of character I expected from 9Rounds, not a «corporate fake money hungry» gym.
I also have to mention that a few weeks ago I felt uncomfortable and Jason was very unprofessional. I came into the gym and he mentioned he saw my instagram page, which I thought was weird because we aren’t friends, but I immediately let it go. Then he continued to mention that I had a lot of Asian friends. I told him yes I also have a lot of Mexican friends too and… I’m thinking this is odd why are you checking out my photos and asking about my friends? Then he said, «Well that’s perfect I’m half Asian and Mexican, I’d like to get to know your friends». I didn’t say anything back because what do you say to that? It was very uncomfortable and I just felt that was very unprofessional as the owner of the gym. I came here to work out, not for you to creep on my instagram and hit on my friends.
I still have the ability to go into this gym and workout as my membership is not over until the of the month, but out of principle I have stopped going because I feel so strongly about not supporting this business due to the way I have been treated. This is what I am left with, a horrible experience.

What can I say about the Pleasanton 9Round location?
Well, first of all, I love how close it is to Ranch99, Trader Joe’s, Costco, Target and the Freeway. It makes running errands really easy before and after a good, hard workout. But, I really like this place for the quick 30 minute workouts, the fun and friendly trainers, and the awesome owner! There are no set class times and the workout basically starts when you arrive and are ready for the next round to begin.
When I first started back in June, I was a little hesitant at first with trying to juggle a workout schedule and babysitting issues, especially being a mother of 3 young kids. However, the Pleasanton 9Round staff is super kid friendly. =) I was able to bring my 3 kids, the youngest was 2 years old (at the time), and come in during my own time and have a nice, hard, sweaty 30 minute workout.
I have been coming religiously 6 days a week because the different daily workouts are so addicting! I also really LOVE how the trainers always help encourage me to workout harder and push me each and every time I come. They help correct your form if you’re doing it wrong and they are super fun, very supportive, and genuinely care to help you improve your own well being.
I highly recommend 9Round in Pleasanton to anyone who wants a good sweaty workout, lose some weight, gain some core strength and/​or needs a little extra push in exercising, to come try this place out. The 1^st workout is always free, so what do you have to lose… other than weight? =) Thanks Jason, Nick, Efren and Rachel for motivating me and making every day’s workout fun!

I’ve been coming to 9 Rounds for a little over 2 months now. I really only intended to try it out over the summer (8 weeks Summer Slim Down program) as I had some time while my daughter was in school. I already have membership to another workout studio. Who needs 2 memberships to anything? Who has the time?
Well, after I got on the scale after a month, I dropped 7 lbs. WHAT?! (Ummmm…sign me up!). I decided my schedule could open up a few days and I can move some things around to make it work.
My main goal was not losing weight but incorporating more cardio into my workout régime. There is something about punching and kicking that gets my heart racing.
9Round is great for Moms with children. There is no set class schedule. Your work out starts when you arrive.
Plus, it’s a different workout every time. I don’t think I’ve had the same workout twice yet.
To boot, it’s only 30 minutes. You will leave feeling great and know that you’ve burned a lot of fat = less calories sitting on your love handles.
To make it more fun & interesting… every Monday there’s a different challenge of the week. The only person you’re competing with is yourself. I know it makes me challenge myself to see how many reps I can do in 3 minutes.
I’ve enjoyed working with all the trainers. Nick, Ephren, Rachel, and of course, Jason (the owner). My favs are not in any particular order. They correct you when you’re not doing the move properly or safely.
I would recommend 9 Round. Give it a try! The 1^st workout is on Jason. What’s there to lose… besides fat.

I became a member of 9Round Pleasanton 2 months ago. Great place to workout. No schedules (9 different stations rotating every 3 minutes), 30 minute non-​stop workouts (all different levels of exercise), different workout every day (never boring). All the trainers are awesome. I love them. They teach you how to do every exercise properly. If I start to slow down or slack off they will call me out. They are watching you! :) Most importantly, awesome staff and a super friendly environment. Thank you, Jason!!! Nick!!! Efren!!! Rachael!!! Love you guys.

I recently came in for my first session here and it was a great workout! I felt like I got a better workout than the regular gym I go to in much less time. The trainers were really helpful and knowledgeable. They seem like they really enjoy helping people reach their fitness goals. I plan to join to supplement my regular gym membership to help vary my workout routine. Btw the 30 day cancellation policy is pretty standard across gyms. In fact I had to pay the last month up front at the gym I am currently a member at.

Cancellation policy is horrible and they used bait and switch. The manager knew that I was testing it out for x amount of days. Then I get charged out of the dates he knew about and that we agreed upon contractually. I won’t be supporting any of the locations.

I fell in love with the concept of this gym right when I walked in. I’ll admit it — I’m lazy and don’t want to pay hundreds a month for a personal trainer to push me. I also don’t like the typical workout like weights and cardio machines… So when I first walked into 9 round I loved the kick boxing concept. I loved that there are also personal trainers to push you to give it your hardest in each workout. The trainers are all great here and full of energy. This makes it the workout so much more fun. I come here for a quick 30 minute workout in the morning. It gets my day started the right way and I feel my pants getting looser and my energy getting better. Thanks 9 round!

The workouts here always gave me a nice and quick exercise with trainers that were very enthusiastic.
The trainers seemed very reliable and good-​hearted people, running their business for the benefit of the people going there. Or so I thought… Underneath their outgoing and kind personalities I see that their desire is more towards your money rather than you successfully losing weight.
Here is my reasoning for that, my dad and I signed up for what they described as a «2 month program.» So after our first workout, my dad went through with their «2 month program» and paid for it upfront. As the end of that «2 month program» neared by, I wanted to make sure when my 2 months were up so when I asked, they said I had another month left on the computer. And then they remembered that we did sign up for a 2 month program. And then afterwards they said that if I were to discontinue my membership that I had to sign papers and pay for another month. Since my dad was not there with me I felt like they almost cornered me in a way to sign this paper. When I explained to them that I didn’t want to sign anything at that moment and that I wanted to talk about it with my dad they gave me a glare that was a good 5 seconds and then immediately changed their glare into a fake smile and said «sure!» After, we had them send over a copy of the contract so we are currently looking over it.
I hope I don’t discourage anyone from going, because their workouts were effective but there needs to be something said about how they run their business. Especially when I thought of them as genuine people with good intentions. It stinks that I had to end things with them this way…
Moral of the story, plan ahead of time and be aware of the cancellation fee.

1 star for the cancellation process… signed up for a 2 month «summer slim down program» and promptly put on my calendar when my last day of the program would be. Little did I know– there is a 30 day cancellation process so… though I paid $ 159 for a «promotional price» I owe an additional $ 99 for the next month’s payment because of an oversight.
When I came in initially, I wanted the groupon price of $ 100 but my friend and I decided that we’d support a local business and not pay to groupon. How is it that neither my friend and I caught that there was a 30 day cancellation? Oh– because we didn’t get contract print outs or information about it at all.
So now, instead of having paid $ 100 for a groupon and walking away with my hands clean, I’m $ 99 down the drain. Though I can continue to go for the next 30 days, I’ve been left with such a bad taste in my mouth with how business is done here. As I understand it is not «their responsibility» to let me know when I should be canceling, I believe that when I am signing up for a 2 month commitment I should not be enrolled in auto-​payments, nor should I be responsible for terms of a contract that I did not read.
Work outs are great and I can definitely see why people are still coming here. All the trainers are enthusiastic and encouraging, but there’s something left to be desired in underlying business practices. I’d recommend getting a copy of everything you’ve signed instead of just going with your trust.

I love this place! Their concept of completing a 30 minute workout without ANY breaks and having trainers to guide and motivate you throughout the entire time is wonderful. The workouts are different every single day. They get so creative with their workouts, so you’re never bored! The workouts are also very challenging and focus on different parts of your body. The trainers are always so friendly and welcoming. They take the time to correct your form and give helpful tips on techniques. I always leave drenched in sweat and feel so great afterwards. GO CHECK IT OUT!

Two months in and I still love this gym! I love/​hate the staff for pushing me every session; they’ve made my workouts challenging and I just signed up for an extended plan.

A month into 9Round and LOVING it. I got unlimited 2 months from livingsocial and even though it’s a little bit of a drive, I do it 5 or 6 days a week because it’s fun, challenging, and the best 30 minute work out I could ask for. All the trainers are extremely supportive and genuinely care about their clients. The workouts change everyday and go by quickly but never fail to make me sweat within the first five minutes. They cater to all ages, fitness levels, and intensities, with smiles and high fives flowing freely.
JUST GO ALREADY!

Awesome environment! I came in greeted with a smile and great energy from the owner (Jason) to the trainers (Nick and Efren). They really know how to get you motivated.
The concept of 9Round is great. 1) With each times bell that rings, you push yourself to give your all. 2) The active rest in between each round (killed me!!). 3) It is a mixture of kickboxing training and bootcamp style workout, which is hard to find in other gyms. Most gyms specialize in either/​or, but I always believe cross training is the best way to reach fitness goals.
In my first experience, I was left dripping sweat and sore the next day. I love to spar and i definitely got some of that in. Great experience here at the Pleasanton location. I will definitely be coming back. #gohardorgohome #itsonly30min #nostarttime #justcome #9roundpleasanton