Abercrombie & Fitch

I have been a loyal customer to Abercrombie and Fitch for awhile now and I must say they provide the worst customer service! Abercrombie and Fitch had a sale one day ago extra 40% off clearance online. So I went to the store and asked if I can do an order in store and get the extra 40% off. The new manager, ann, told me I have to call customer service from my phone and have her talk to them. She talks to the lady from customer service and tells her that I am a liar and I’m bothering her. She also said she will not help me with my order in store. I called customer service 5 times and they all said the store has to give the extra 40% off doing order in store. The last time I went to the store, a manager on duty, tried helping me and ann came up and said don’t do it! There were sales associates talking about me right in front of me. And the manager on duty then lied and said, Shawn, the district manager, will fire anyone who gives the 40% off order in store. This whole store is a joke especially the new manager Ann. She should be fired by corporate. I will not be returning to Abercrombie after this incident!

This place doesnt even deserve one star. Customer service is horrible, they give you attitude and mugg tf out of you the moment you walk in, like no B@&$* your not even cute. Then talk back to you while you try and return something with sarcasm. Those two people ringing up my return got lucky I kept my cool and didn’t go off on them. Never coming here again

Just walked in to look clothes and found a nice shirt in the back room. The service here was great. Very friendly and helpful. Don’t come here to often but nice environment!

AF need to update their return system. Staff needa look for return one by one and they cant just scan the item for return. And i dont know if they dont know how to do 9 the return process or what, everytime they tried to scan the item for return and failed, they will roll their eyes and give you that face. I understand its frustrated but its not my freaking problem. I bought more than $ 800+ and i have $ 300+ to return, so what, im still your customer at the end of your day. The young staff said «ya, alot of return» to her manager because every return needs their card to process the transaction.
As you seen, there is on one location has good service and the manager here sucks. Dont know why they got the manager title while they dont wanna help at all.
AF management need to take some action with that.

Boo for Abercrombie & Fitch (at least at Stoneridge Mall).
My friend and I were out shopping for some holiday items and passed by A&F. We both like their clothing, so we went inside, and the 50% off EVERYTHING sign outside did not hurt our decision!
We walked in and the typical loud music and cologne smell permeated the area.
Several displays were out, and tons of tables with MAJOR deals were replete within the space of the A&F store. We decided to split up – me on the left for the girl’s stuff and him on the right for the boy’s stuff… this should be quick and easy, right?
I found three tiny henley style shirts for me (they kind of look like the ones Dexter Morgan wore when he was doing that ‘thing’ that made him Dexter) and a great sweater. I strolled over to the men’s side of the store to find my partner and there he was looking at all kinds of stuff. I said, «I do not try things on, I just buy, I will be at the check-​out counter.» I mean, I know my size – right?
I walked up to the counter and there was a young girl messing with her cell phone behind the counter and a guy a little older than her on the other side (the side I was standing on) talking to her. Both of them noticed me, yet did not speak. Because of this, I assumed that he was also a customer shopping, and due to her lack of concern for me, I further assumed that he was getting help from an associate for pricing or sizing, whatever… benefit of the doubt, right?
Well, I was wrong. Apparently the guy on my side of the counter was some type of «manager» and he was either hitting on the rude girl on the other side, or making exceptions for her – I really do not know, nor do I care, I just wanna pay…“HELLO???”
The conversation went something like this:
Her, «OMGosh, it’s freakin 10:30 – i hate holiday hours, I really wanna go, I am so bored!» Him, «Yeah, it really sucks, I want to get the hell out of here, I am stuck here, but I will get you outta here.» I am still standing there, stuck on stupid apparently. Her, «Like, why do we even have to be here this long» Him. «I know, I will get you outta here now – I wish I could leave too.» I am still standing here… HELLO??? Her – grabs phone and runs out of door – NEVER EVEN SPEAKING TO ME OR LOOKING AT ME OR TELLING ME ‘SOMEONE WILL BE RIGHT WITH YOU’…she exits stage left. Him – pretending to recognize me for the first time – like a hologram or something, «Oh, uh, can I help you?» OMFG – am I just standing here holding these shirts and sweater to eaves drop on your minutia?
Oy vey!
I put the shirts on the counter, and thought, «Why am I even spending my money here?» Most obviously they do not care for the customer or to sell merchandise, just to hurry home for the evening… meh
Lesson learned: Do not shop at A&F at Stoneridge Mall – they only want to get home and get the hell out of A&F – at least that is what I heard the aloof «manager» tell the lazy employee. I wanted to get the hell out of there too, and never come back.
I have never given a 1 star review, but guess what A&F – you earn that star, simply because to review you I am forced to give you 1.
Still catching up on my Xmas reviews… thank you for waiting :)
Stephani Frowns for A&F :(

Love the clothing, although they haven’t come out with that much good stuff in a while, but there’s always something cool there. The sales are good, and the clearance section always has awesome stuff!
The customer service isn’t bad in my opinion, I’ve been greeted & never had any issues finding help or getting a fitting room opened up.

Too bad there wasn’t any no star option.
I have seen so many complaints about this location but I decided to give it a try since I only need to exchange my online item to a smaller size. I walked in to the store and apparently there was only 1 guy working. It was Saturday and they should have schedule more than just one guy. I was waiting in the line for about 15 mins and when my turn came up, I told him my situation. He scanned it and informed me that they don’t have any in store. So, I asked him can he call the store in downtown San Francisco to see if they have it in stock. He told me that he would definitely do it if I could let him finish ring up 2 more people behind me. Of course, I would not mind that. However, after 2 persons, 3^rd person, 4^th person, I started to piss off. I jumped back to the line and waited for my turn. I looked at him and told him that it is time to call the store. He turned his face and said he is too busy (oh yah one more person behind me and she also returned her item). I told him the phone call would not cost him more than 5 minutes. He still refused and said I should wait until one of the cashier come back from break, and it could be about 30 mins. I told him that this is unacceptable and i would like him to give me the phone number of the other store so I can personally call it. it only took my less than 3 minutes to communicate with the other store which the guy couldn’t do it because the phone was too far from him -.-«.
This is the worst Abercrombie store I had ever gone to. They need to re-​train their staffs and carefully teach them what the customer service should be.

Zero stars would be to high. Customer service awful. Unhelpful would be being nice. Managers don’t know the return policy it’s not posted anywhere. If you are going to exchange an item and are not sure if you will keep it. Make sure you do separate transactions return then by the other item even an even exchange. If you change your mind. They will only issue store Credit. Manager told me I would get my cash back and then after she gave me my receipt I read the back and showed her what the receipt said. She says oh sorry about that. I refused to sign the pad she said I had no choice she could not cancel transaction. Phone customer service disconnected 6 times. And when they do get back to you via email they do nothing. Literally the worst customer service ever. And most of the employees are condescending.

Horrible experience!
This is for cashier 1 622 200. (She is Asian, I only mention that bc I don’t know her name and was the only non blond)
I walked around the store for ten min looking for someone to let me in a dressing room.
I found someone and asked. She looked at me like she was perplexed. She said «Follow me.» So I followed her to the cash register as she started to ring someone up. After a few min i said can someone else help me? She said, «yes April is out there she can help you.» Im thinking, who is April are you kidding me? So they finally went to find April and I decided to buy the dress and the credit card machine was broken so I couldn’t take my pin. I told her and she said «well you are just going to have to press harder. «
I did and nothing happened.. After many attempts from both of us she decided to try the transaction as credit, only to repeat the same fiasco. The girl was rude and very unprofessional. I will only be returning to the store to get a refund.

The store isn’t all bad, but I really don’t like the customer service here one bit. It’s filled with the typical air-​headed teenagers and young adults who are there to represent the ideals of what A&F thinks is attractive.
I really wish I didn’t like their clothes, but when they have those 50% clearance items, I can’t resist. I guess American Eagle would be a better alternative than giving my hard-​earned money to these people, but the sweaters are just soooo comfy.
We all know they only go up to size «L», so if you’re tall and curvy, it’s pretty much a TS situation. There’s no point to shopping here unless you’re looking to get some dirt-​cheap tank tops.

Design — good; quality — ok; price — ok; service — BAD
They have a group of pretty people with really bad attitude and fake smiles, even fake smiles is very rare to find!!!
不明白为何这个牌子在中国那么火，其实真的很一般，店员不友好，服务很一般？

In the Abercrombie KIDS store as I type this. At the stone ridge mall. There are three employees behind the register talking, making references to COCAINE (yes drug references). Mind you that my 15 year old and 12 year old nieces were paying at the time !!! And they were not whispering! How do you speak of these things IN FRONT OF CHILDREN. Absolutely ridiculous. I wish there was a ‘negative star’ option.

I wish there is a ZERO star option. Not sure what happens to the people working at most A&F stores, but I went to this store and to the Valley Fair today and in both places I have experienced the same negative attitude from their employees.
Pleasanton, I went in with my Macy’s bags, the alarm went off at the entrance, dude comes to us and warned me and my family that if we buy anyting at the store and we go out he will have to checked us all out to make sure we were not stealing anything, really???
Next day I come back to exchange some of the clothe because the size was not right, I saw this tees on sale for my gf, they were marked 20 $ plus I also exchanged a Yoga pant i got her the previous day for a DIFFERENT Size. I went to the register, a tall white dude with a GI Joe shirt rings me and i noticed that the tees were being checked out at 30 $ and the Yoga pants even though I got them from the same place I got the previous ones also weren checking out at higher price. I asked him and he talked back to me giving me attitude and smiling sarcastically that obviously they were higher price because the computer was telling him that. I told him that the signage said otherwise, he kept smiling sarcastically and didnt even make an effort to go and check or anything, he just kept smiling and said «Sorry nothing I can do» …
Another review coming up on A&F Valley Fair in San Jose soon, I went today and also experienced rude customer service to me and my gf…
Conclusion, I returned everything today and got my money back, I wont be shopping at any A&F store anymore. Good bye, hope you guys go bankrupt

Hands down the perfect example of how not give customer service. Half the time I’m not even sure there is staff on the sales floor. Then when you find someone they are rude and incapable of performing basic sales skills. If you need to buy from here just go online and save yourself the trouble.

Went during their up to 70% off sale today, and looked at their activewear. I saw a sign that said «activewear sale» but it didn’t say what percentage off the items were in that area. I asked the guy working there, and he said if it has a price on the tag it should be 60% off. If there was no price on the tag it was full price b/​c it was an online return. I got only items from this area with prices on them, and went up to the register. When the cashier scanned every single item, they were all full price. Not only were the items not 60% off, they were not on sale at all. What a waste of my time. Did not purchase anything. Employee… Lies. Signage… Lies. Will not shop here until this store gets its act together.

I always love the style! Loud music and a cloud of perfume/​cologne make me move fast. Young style is a must! Service levels are hit or miss. Last time the cute girls at the counter made for a great experience.

I don’t have any complaints. However, I worked at this particular store for two consecutive summers after high school many years ago.
The things done are part of a strategy for capital as that is how businesses operate, which includes choosing the temperament of the employees and persona we give off… even our communication skill to the clients/​customer.
A&F has a price range of which it may demand, which people pay; the cost feeds the status, the status feeds the cost. Anyone who knows anything about purses, cars, or real estate should kinda know this.
Selling sex is a pivotal point in marketing if you watch TV or movies even open a magazine. So it is no surprise that walking into any retail store, some aspect of sexuality will be exploited. Terms like extreme, moderate, or minimal are all perspective.
I do not have complaints primarily because this large entity does not exist to offend me. So I am not mad at it, it is not offended or lose sleep by any which way I choose to feel. I understand that it wants me to open my wallet now that it is not my employer… much like a date who is attempting to win me over, as if I do not know the methods too. So what?
I have the will to walk on by to Banana Republic, Lululemon now (my current loves), etc. and know the days of the old remain there. Be free!

This Abercrombie store has been here for a very long time. a lot expensive cloths hardly any discounts. But that’s Abercrombie & Fitch for you. For the rich kids.

I’ve never witnessed such terrible service at such a well-​respected store.
My boyfriend and I were waiting in line for at least a half hour to purchase one item and we were only third in line. There were two registers and three people working them. Two of the employees decided to not do anything and just fool around. The line was backed up all the way to the back of the store and there was only one register going. You could tell all the customers were PISSED and the employees didn’t seem to care.
Don’t think I’ll be shopping at this location anytime soon.

Man, if you guys want to hate on the brand itself, go do it somewhere else! Unilocal is to review individual stores.
I like A&F. The brand has a lot of excellent features. At the risk of sounding like a fanboy, let me clear up some misconceptions:
1. The music is loud, the store is dimly-​lighted, and it smells strongly of cologne.
Actually, this is not a misconception. It’s the truth — and that’s because this is Abercrombie’s THEME. It’s not just this store, all A&F stores are like this! And to me, it’s much more exciting than the boring layouts of other stores like H&M or American Eagle. And the millions of A&F aficionados just shows that this theme is popular and successful in attracting people to the brand.
2. A&F clothes are «overpriced.»
That really depends on your definition of overpriced. If you want the cheap, paper-​thin, CRAP quality of stores like Walmart and Aeropostale, nobody is stopping you! Go for it! Seriously, actually TOUCH an Abercrombie tee, then compare it to Aeropostale’s. Abercrombie is made to top-​notch material and feels soft, plush, and thick. There is an obvious reason why it’s on the pricey side — it actually has good quality! Gasp! And what’s more surprising is that we A&F shoppers like our apparel to have good quality and not shrivel in the washer! Weird, huh?
Besides, the brand is quite famous. It’s obvious that the «brand value» is going to increase the price — just like other top brands do (Armani, Zara, etc.)
3. A&F is for «wannabes.»
No. It’s for those who value good fashion with quality. We prefer not to wear generic trash from Target or Aero.
NOW, that being said, I’m giving the store 3 stars. Although it’s definitely on the bigger side, it lacks variety in selections. Employees are decent, not rude but not eager to help either.
The point is, stop hating on A&F.
«Haters gonna hate.»