GSO – Golden State Overnight

If I could rate this company 0 I would! After 3 attempts to receive a perishable shipment I am so upset I can’t even write down the detailed ordeal I’ve been through. The drivers are so dumb they claimed there was a security gate and 3 times I had to explain to the «customer service» all the driver had to do was press the apt number to get my daughter to open gate– my daughter also posted a note but after reading other reviews I realized they probably can’t read English! The customer service are not there to help the customer but to defend the drivers and ruin the customer’s day! Was never able to speak with a supervisor– maybe they are too busy eating chips and on personal phones… No regard for the customer. I voiced my frustration to the company that used them and they will be re-​sending via UPS– woohoo!!! I have no doubt my daughter will receive her package and I can relax now!

Missed delivery due to day job, requested 4 – 8 delivery while also providing my phone number for any issues. No redelivery, no call. Same the next day. CALLED day after that, told multiple attempts were made and package was sent back to shipper. I was home for the 4 – 8 window, no attempts were made. What a joke. It’s a shame that someone would want to purchase a monthly delivery as a gift but have this crap customer service put a wrench in it.

Can’t say anything good about this service. In a nutshell they never fail to disappoint. Supposed to deliver friday between 4 – 8. No show. Rescheduled for Monday 4 – 8 on my day off. No show again. I called at 745 and they said the driver broke down. That was the excuse for missing fridays delivery. They said the driver has until 8. Well 8 :07 no show and GSO is closed.
Update: delivered at 9:05. Wow!
I would vote for Trump if he would close GSO!

Absolute garbage of a shipping company. Stated in their tracking info that recipient was not home or either road close. Such BS. Address is the shopping mall which wasn’t closed and there were no road closures. I will stop purchasing from TENNIS WAREHOUSE until they stop using GSO.

I literally watched the driver walk up to the gate and then just walk away. I got up and went outside to call him over but he was already in the truck and gone. Called their customer service and 40 minutes later they told me that the driver was out of area and wouldn’t be able to deliver.
Previous to this, I received an email with no window for delivery, just a day. Then at the end of the day an update that they would try tomorrow, just couldn’t get to it. You’re in the logistics business and you suck at logistics. Since they cost me time and money. 1 star.
Hopefully Napa gets their shit together and stops using these amateurs.

No Stars. I am so disappointed. They have failed 2 consecutive times to deliver my very expensive wine shipment overnight. On both occasions the site says «delivery attempted incorrect address» yet I call and dispatch reads me the correct address and worst of all they could care less. I had to actually drive to Santa Ana and get the wine! Worst customer service, and «overnight» IT IS NOT and they just DONT CARE

Item was shipped in just 24 hours after ordering and it was on a Saturday at that! Totally awesome! Super fast prompt service!

Recent GSO Experience: We bought a ton of Wine from a Napa Wineries to be shipped to Orange County since we flew to Northern California.
Once back home, wine began to arrive via FedEx and UPS. Our delivery from one winery, sent via GSO was another matter.
Originally scheduled for delivery on the 29^th, I stayed home all day since GSO refuses to give recipient’s even a four (4) hour window of time within which their shipment will arrive. Beings that an adult signature was required, I stayed home and waited for the delivery.
At approximately noon, I checked the tracking information provided and noticed that at 10:38 a.m., my shipment was «rescheduled» to the next day, the 30^th. I called and inquired as to why the shipment was rescheduled and I did not get an answer, nor did I get a time within which the shipment would be delivered other than «It’ll be there sometime between 8 – 5 tomorrow.»
I waited at home again on Friday ALL DAY! No delivery! I called GSO «customer service» again at 5:05 p.m., and asked if they could contact the driver to get an ETA. She took my number and said I would get a call within 90 minutes!!! I have to wait until 6:35 p.m. too get a call about an estimated delivery time? We had reservations for dinner with others that we had to cancel.
I called GSO AGAIN at 6:47 p.m. and again asked if she could call the driver and find out when the shipment would arrive. She not only told me emphatically «No,» she giggled/​snickered and told me that my delivery had been «rolled over to tomorrow (31^st).»
THIS IS TOTALLY UNACCEPTABLE AND I TOLD HER THAT I WOULD BE REFUSING THE DELIVERY THE NEXT DAY IF AND WHEN IT ARRIVED. AFTER ALL, THE SHIPMENT IS WINE AND IT HAD BEEN 85+ DEGREES IN ORANGE COUNTY THE LAST TWO (2) DAYS. I DO NOT WANT WINE THAT HAS BEEN TRAIPSED THROUGHOUT ORANGE COUNTY IN A TRUCK OR A DRIVER’S PERSONAL VEHICLE (which I know they use), OR LEFT IN WHO KNOWS WHAT KIND OF STORAGE FACILITY.
This is not the winery’s fault; however we will NEVER, EVER buy wine again from any wineries that ship through GSO. We will either demand that it get shipped through UPS or FedEx, or not buy it at all.
The customer service women were rude and really didn’t care about my time or the delivery problems. This was proved by the last younger female giggling/​snickering at me over the phone. Furthermore, and most irritating is the fact that the girl on the phone turned right around and entered on the Tracking Results: «DEL RESCHED — NO ADULT TO SIGN — FROM 10/​30/​2015 TO 10/​31/​2015.» This is a blatant LIE and 100% unadulterated BS!!! I WAS HOME ALL DAY AND NIGHT!!!
After I called the winery Monday and instructed them to deliver fresh wine via UPS, I got my shipment when UPS said I would with a 4 hour window.
Needless to say, NEVER AGAIN!

This company has no idea of what customer service is. I was waiting for an escrow package and was given a window of 8 AM to 12 PM. Called at 7:30 in the morning to ask if I was 1^st, 5^th, 10^th or 15^th on the list. I was told there was no list therefore he couldn’t answer my question. How can a delivery person not have a list!!!
How difficult could it be to be helpful??? which means I was held hostage for 4 hours in my own home. Even my local utility company can give me a 20 minute heads up call before their arrival.

Yet another dissatisfied wine club customer. After receiving the email indicating when they would try to deliver my wine, I went on line and requested a delivery between 4 and 8 pm 2 days later. They left me a note saying they tried to deliver the day before my requested date (I was at work), and then apparently tried to deliver again at 9:45pm (I was home, just asleep!) After two calls to the service center, they told me that my wine had never left the warehouse, today, the day I actually requested delivery. And they had the record of my request. Lots of apologies, but no wine. So tomorrow, I rearrange my schedule; again, and drive out to Santa Fe Springs; again to get my wine. Shipping service, maybe. Delivery service, not so much.
Edited to add, after writing this review, GSO showed up at my door with my wine. Crazy!

Any company that uses GSO to deliver their products to customers should be forewarned that this is the most unreliable, miserably run and crappy way to get things to customers.
I too would give negative stars if possible. Not only are they unable to get a hold of their own drivers when they are supposedly «out on delivery», they tell the shipper one thing and the recipient another. I could have driven back and forth between San Diego and Orange County more than 7 x’s from the time I placed the order to now, a full 24hrs after the date I had requested the delivery be made.
To say nothing of the aggravation of working from home all day to be ready to sign for the delivery only to have to repeat the aggravation again and be told that they need a little more time.
At least UPS, USPS and FedEx you can go pick up when they screw up and need to get the truck back before they get to your house.
Not GSO.
They are with out a doubt the MOST unreliable and unprofessional poor excuse for a delivery company I have ever had the displeasure of having to do business with.

I contacted GSO 3 times to request a delivery time. Each time I was assured my package would be delivered within the timeframe. Each time my package was delivered outside the time I was assured. I finally asked to speak to a supervisor when I called customer service and was informed no supervisors available. I finally gave up and asked them to return my shipment and I would find another carrier.

GSO… More like POS. This place deserves negative stars, as another reviewer said. They never actually attempted to deliver our wine. They just showed up, stood around outside, and then left. Never called or tried to buzz into the gate, so after three so-​called «attempts», we then had to drive all the way out to Santa Fe Springs to pick up our wine because they said they’d send it back if we didn’t. Never mind that it’s FATHER’S DAY and we already had other plans (which we were late for, thanks POS), they wouldn’t hold it for us until Monday, even though it was THEIR fail. HEY, BUSINESSES OUT THERE! STOP USING THIS COMPANY! LOOK AT THESE REVIEWS! YOU’RE GOING TO LOSE CUSTOMERS BECAUSE OF THEM!

Twice in two weeks I have had the misfortune of having to use GSO. Both times (two different locations) the drivers did not deliver. Nor attempted delivery. I have been in the buildings waiting and never heared a knock. But they mark as attempted delivery. Poor drivers make your service look bad.

I would give GSO a negative star rating if possible. They are an absolute FAIL. My wine club deliveries always have to be rescheduled for a different day. The guy is afraid of my dogs. They are locked in the house and backyard, he can see and hear them, big deal. UPS, USPS and FEDEX deliver but this idiot will not.
If you need further clarification, they absolutely suck

This company should be shut down.
They are a supposed competitor for overnight shipping of small packages with companies like fed ex but they have no customer service and almost no drop boxes for you to mail through.
I hand delivered my package because the recipient was actually closer than their dropbox!

Terrible service. One of the wine clubs I belong to use this service and it’s always a pain. They don’t get your name correct, even though the shipping label clearly has your name on it. My last shipment had my name on the label but a completely oddball name on their records so they couldn’t find my records initially.
They don’t deliver on time, and their drivers don’t leave slips to alert you that you missed them. I have called up with tracking numbers and they couldn’t find it in their system because they instead put the wrong name in the system. I have already called the winery to request ups delivers to me instead and I suggest everyone else do the same.
I would never willingly use this shipping service.

This is the worst business ever! My specialty pharmacy delivers VERY expensive medication overnight in a refrigerated container.
This is the third time the driver has come to my home. First time I happened to be by the front door and signed for the package, no problem. Second time it took me about 60 seconds to get to the door and the little idiot was already in her car and driving off. Luckily I waved her down and got the delivery. No note was left at the door.
Third time… I wrote on a large sheet of paper in black marker: Delivery, we are home, we are disabled, please allow a few seconds more for us to get to the door. My husband’s chair is 6 feet from the door and he doesn’t move that slow, by the time he got to the door the little idiot was 30 feet down the driveway. He yelled and asked her if she had read the note. She said she had but apparently comprehension is not her strength.
Again, this is about $ 2,000 worth of medication that must be kept cold. By the time I get it, the cold packets are mostly melted. This stuff can’t be taken back for «redelivery». I call GSO customer service and get this snotty girl who tells me there is nothing that can be done. Call back and get less snotty girl who again says nothing can be done.
Finally call pharmacy who couldn’t be nicer and they will gladly use FedEx in the future. PROBLEM SOLVED!

GSO is HORRIBLE! I have had nothing but trouble with them for wine club shipments. First they say they will deliver 6 boxes, then nothing shows up, then we call and they say they don’t know where it is, then the Supervisor says some wine broke in shipment and ruined part of the shipment and they can’t deliver until the whole shipment is deliverable together.
Then an hour later a truck shows up with 4 of the 6 boxes.
2 days later 1 box — somewhat damaged and it took several more tries to get the other box and the full shipment really never came.
My wine club had to re-​ship wine several times and I’m sure they lost money re-​shipping for broken and lost wine.
Then again just a month later another shipment and only a partial delivery. The rest was to be delivered the next day before noon — GSO never showed up.
Then the next day they promise before noon — they no show AGAIN! Another call and they say now the shipment is lost — another case of wine «lost» or being enjoyed by the driver on the side of the road, who knows… But the wine club again has to eat that lost shipment and re-​ship.
PLEASE PLEASE PLEASE WINEMAKERS OF CALIFORNIA PLEASE USE SOMEONE ELSE!!!
Customer service is horrible. Must be frustrating for the shippers too. How are they even in business???

GSO bought out or merged Norco Overnight, and it’s first change was to provide shitty service to existing Norco customers, and then refuse to credit for late delivery. Bravo, GSO!
A bit of advice to you, GSO — when your law firm customer sends an overnight delivery to a business within the same city (BH), it expects the delivery to get there overnight — not have the delivery attempted at 6:35pm (after business hours and when offices are closed) and then delivered at 1p the following day. Then when your customer gets word that the package was delivered and calls you out on it less than a week later, you would be wise to humble yourself and issue some sort of credit — not charge full price and assert some B.S. «should have told us within 2 business days» reason to get a credit for the late delivery. Clearly you don’t want our business, you don’t deserve to get any business from Norco’s customers.
Like a cheap tattoo, GSO is a good example of «you get what you pay for», and proof that using a lower cost courier is not always the best choice.