Kelly-Moore Paints

3 bad experiences, strike 3 … Won’t go there anymore
Latest was sent my wife to get bathroom paint that she would want
$ 51.99 /​gallon that was a bit high so I went to see them. Counter guy told me a different price, than the shelf tag or wife was charged. They seem to make up prices???
My whole house is Kelly Moore but no more!!!
I can get color matched anywhere & not be treated like that

2 quarts for $ 40.
Came in with specific paint codes. Worker was fast and helpful. Got out in 10minutes.
A little pricey.

Just left Kelly-​Moore on Hopyard. Everyone who has helped me there has been very nice. The quality of their paint is excellent, every time I’ve had a designer or a painter recommend paint they recommended Kelly Moore. Also, I am a preschool teacher and paint sticks come in handy for multiple craft and organizational uses in a preschool classroom. At this store they are always great about donating paint sticks for us to use in our classroom.

Been here time and time again. They have a great staff and a clean store. I grabbed two gallons of a color I had matched a couple years ago in a different store and it looked great. I see other people on here have had some problems with a color matching. If only they understood that their is absolutely no way to match a color 100%… And if you think Home Depot is better I suggest you stop sniffing the paint and go back to applying it.

I went to Kelly Moore paints about 2 weeks ago to get primer and pick out a color to paint my room. I don’t remember names but all of the young men who work there seem like a hard working team. I was very impressed with how they treated me from the moment I walked in to the moment I walked out. Not to mention they were very helpful and gave me great advice. This Kelly Moore gets 5+ stars from me!

Went to the Pleasanton Kelly Moore store to buy a gallon of paint, for my customer. Didn’t take the can, since I had the base color and the additives. The counter guy told me they couldn’t match it without a 2″ x 2″ piece of paint «chip» cut from the drywall.
I returned an hour later with this chip. A different counter guy (I think he may have been the store manager), told me it there was at least a 1.5 hour wait for coloring matching, and on a weekday, too.
Returned again, at 5:30pm, and was told the guy who’d matched the paint was not available — to me the color seemed a bit dark. Sure enough, it was not close to the color of my customer’s walls. And although it was their fault, they would not take it back, since it was a custom color.
Took the chip to Home Depot, and they produced a good match in less than 10 mins, and at a significant savings over Kelly Moore.
What a miserable experience at Kelly Moore. Businesses that provide that poor level of customer support, in my view, should go bankrupt — and sooner rather than later.
I’ll never buy products from them again.

I just got paint for my new business, and I have to say it was fast easy and a beautiful experience. The staff were very professional and helpful. It truly feels like you walk into a family owned store and they actually care about the customer and not about their wallets. Thank you to Erik, Shawn and the staff at Dublin Kelly-​Moore paint.

The Dublin Kelly Moore provides the best customer service. Kevin was the sales representative who has been extremely patient, knowledgeable, and helpful… making my new house painting experience fun and exciting! I highly recommend Dublin Kelly Moore solely based on their high level of customer service.

Came in for sample board and didn’t feel the service is pleasant. So I went to another store. Dublin has one, don’t have to work with someone who are not friendly. Will never come to this store again.

They sell paint… thin, overpriced paint. Nothing special. My paint guy uses KM because he can get a gallon for $ 10. It costs me $ 40! Home Depot Behr paint is better, IMHO. Sales dudes are okay (if they’re not too busy.) 2.5 stars… barely.

I needed touch up paint but didn’t know the color only the brand. I brought in some very small paint flakes and they matched it perfectly. It doesn’t even look newer than the paint around it. Great job!

They perfectly matched the paint that my moron contractor, did a switch-​a-​roo a few years ago.
So a when I had that guy paint my house we agreed on «sand dollar». Well today I had to do some touch ups, and I bought the same color we agreed *then* on. It was completely different. I chipped off a piece of the paint with and gave it to them for a match. It took an hour and it involved more manual work beyond the spectrometer but the guy there has a golden eye and he made a PERFECT match.
They truly saved the day and my pocket $ 2500 from re-​painting the house.

Great go-​to place for any kind of paint. I had been looking for some Cabot semi-​solid water based stain, and they had exactly what I was looking for. I’ve been going to Kelly-​Moore for many years, and they people at this store are great!

I went to this Kelly Moore location to get some paint to touch up a ceiling. We have a new house and were told by the builder that they had used Kelly Moore Western Acoustic as the paint color. Our house is just a year old. When I went to the store, they told me that they had discontinued Western Acoustic as a stock color and «reformulated» the mix so they could no longer accurately reproduce the color that is used for all my ceilings and woodwork.
Now here is the part that really gets me: the guy behind the counter tells me that if I want to be able to do touch ups without seeing a difference in color, I needed to cut out a piece of my ceiling and bring it into the store so they could try to colormatch their own color and that «that is what other people do». Seriously? I doubt that other people are out there cutting pieces out of their walls and ceilings to try to get these guys to match the color.
I’m going to buy a gallon of Behr and just repaint the whole ceiling.

So, I had a quart size paint can that I had forgotten to close and, of course, it dried up. It was about two years old but figured, since my home builder used it and it is a pretty plain color, I will go to color more so that I can do touch up on the wall.
I walk in there and goof man tells me they no longer have the color there, BUT, there is another color that they could possibly try, but can’t guarantee that it will match AND it only comes in a gallon size. I say, «So, you no longer have this paint and you’re telling me I can only buy it in the gallon size of which it may not really match?» He says, «Yes.» I say, «Forget it then and give me back my old paint can and the hardened paint you took out of it so I can match it.»
Then, goof man says, «Well, we can match it for you.» I’m thinking, «WTF?! You just told me that you can’t really do this and now you’re saying you can.» So, I get happy for a moment and say «So, you’re saying you can match this paint and I can get it in a quart size?» He says «Yes.» I say, «Ok, let’s do it». So, I leave and he tells me it will be ready on Tuesday. This was a Saturday I did this.
I get home 10 minutes later with a message on my answering machine: «This is so and so from Kelly Moore calling to tell you we only sell the paint in a gallon size.» So annoyed, I call back and tell them to forget it and that I want my old paint can and sample back. He says «Ok.»
Ummm, HELLO!!!