MAC Cosmetics

I got my makeup done for my graduation by the manager Donna, Donna was super sweet and did an amazing job all I did was show her a picture of what I wanted and she recreated it so easily. I loved getting my makeup done and I will be returning for my next occasion. The only downside was it was super expensive – but I did get a free mascara and bought the false eyelashes and lipstick so it could’ve added to the cost. I paid a whopping total of $ 97 for full face & eyes. But i think it was 100% worth it! Totally recommend asking for Donna! She will take care of you!

Made an appointment here for my senior portrait, and I loved my experience so much I decided to come back for prom!
Elizabeth is my FAVORITE person. She easily copies the makeup look I am going for and makes it even better. I love that she talks while doing my makeup, asking me about life and whether or not I like my makeup. Also, she remembered me from my first appointment — you can tell she really cares about her clients.
I’ll be back for Elizabeth!

I just changed my hair agian. I was crying about my eyebrows in front of my sweet husband. I couldn’t get any help at another store in the mall I had given up. So today my sweetie stopped by a Mac (hello why I married him) asked about a good recommendation for my eyebrow game .
Jose helped him!!! He gave my poor inept husband help. No he only showed my picture to jose. I seriously want to hug jose. My eyebrows are now back #onfleek. I seriously would have never thought of the color jose did. I just had to share this with Unilocal.Finding helpful people in cosmetics can be very trying, I am beaming my husband got great service today.

This is my favorite mac store! I live in the area, but have visited other mac stores who have failed to help me find a product. I always have a great experience here because the employees are so friendly and smiling all the time. So far, I haven’t gotten the feeling that they’re too tired or lazy to help me. I know some complain about walking in with no makeup and have bad experiences, however that has never happened to me. They are so helpful even when they are helping multiple clients. The only complaint that I have is they tend to be a little pushy when it comes to sales. It’s not a bad thing, I understand how it is to be in retail! I just always buy more than I expected!
They really set the trend. I always walk in and end up asking what they used and, of course, I buy it! I love sephora, but I grew up with mac and will always be coming back for new products!

First time to ever buy anything from Mac and I really enjoyed my visit here, all thanks to Xia! I came in the morning just to look for a foundation. She was super high in energy, which I loved. She ended up doing a full makeup look on me. She wasn’t even pushy about me adding on things or upselling. We talked about our jobs and the similarities they have with each other. I loved all the products she used on me and I will definitely come back to her. I’ll be looking forward to taking one of her classes too this weekend!

I’ll start by saying that I am in no way a makeup guru and I am always 100% intimidated even walking by makeup counters. I stopped in today along with my mom, sister in law, fiancé, and brother. We arrived looking for a specific lipstick and left with a plethora of knowledge and hilarious memories. BRITANYA (spelling??) IS AMAZING. She made our visit so fun and answered all of our questions and then some. We will definitely be going back because of her.

Stopped in after work to pick up a few things but I needed to re match foundation. Make up artist Donna was amazing! She took her time and addressed my questions. Even helped me find a red lipstick to try out. I will be back to pick up the red shade. Then when she found out I was heading to Maui this summer she gave me a list of places I must do and see!!! Donna gets 5 stars… However the store was a bit dirty, so 4 stars…

Came in on a Friday and got color matched; girl doing my makeup did an amazing job and even got me to buy $ 60 dollars worth of stuff. However a week later noticed there was a double charge on my card same day different amount?!? Girl swiped my card twice $ bought someone else something on me. Called store manager & after research discovered signed with two different names… Went back to the store and had to wait an hour just to get refunded… Go to nordstroms or Macy’s … This store is the worst … Wish MAC products were sold at ultra or sephora… Way better customer service

Girls are rude and are not helpful at all. I came in with no makeup on and they completely ignored me. I literally stood at the register and had to ask to get rung up with 3 employees standing back there by the registers. Way to fulfill stereotypes about mac ladies!

I bought a bunch of eyebrow pencils from this location. One of them was completely empty inside the pencil. I went to exchange it for one that actually had makeup in it. When I tried to swap it out the sales clerk informed me I owed .55 cents. I realize it’s only pennies but you sold me a bad product and I had to come back here and now you want to charge me more? I have never had this happen before. If I buy something on sale in the wrong size and go to exchange it for the right size I wouldn’t be charged more if it was no longer on sale. It should be an even exchange. I will keep shopping at Nordstrom where this would have never been an issue.

I visited this location yesterday for the first time and was pleasantly surprised. I was assisted immediately upon entering the store. I described the product I was looking for and the sales associate immediately understood what I needed. Without any points or promotions or coupons, the product was half the price of the same type of product at comparable locations.

Overall good experience. The makeup artist was really sweet and engaging and she really brought my vision to life (I brought pictures of the look I was going for). My makeup was for my engagement photos, so it basically needed to be perfect! :)
My only gripe is that at this particular location, they have their chairs facing out into the mall for literally *everyone* to see. I know they want passers by to see what they do, but I feel like getting makeup done is a pretty personal thing, not for the entire public to see. I feel like that was a big enough issue to take off two stars. Makeup quality and makeup artist were 5 stars easily.
On a side note, I had an appointment. Not sure if they accept walk-​ins or not.

I personally think this is the best MAC store I’ve been to. Hands down better than valley fair and the pro store in SF. This review will be specifically for Chanel (if I spelled her name wrong, sorry!)
I came in, and I was immediately greeted by Chanel and several other associates. Chanel is so lovely! She was really patient with what I was asking for and really took her time in trying stuff out on me. Not like at other MAC stores (except for this one girl at the pro store, she was amazing as well.) She did have to tend to other customers while helping me, but being that there were a few associates along with quite a bit of customers, it was understandable. I didn’t mind waiting for her, as I understand what it’s like to work in retail. And I did not want her to feel rushed as well. She was attentive to all her customers and was very sweet. She’s also easy and very fun to talk to. She helped me pick out some awesome lipsticks and a powder. She gave some great recommendations as well. Everyone else in the store seems friendly as well. I highly recommend Chanel! She really knows her stuff and has amazing customer service! I’ll definitely go to her again.
4.5 stars.

This review is for the awesome customer service I received while trying to recycle 6 of my used MAC products.
I wish I had gotten her name. But she was super helpful, super kind, and super patient.
Thanks for helping me make a smooth transaction.
;)

Let me start with a simple fact about myself… I am a MAC addict & have been for over 15 years! Me & MAC go way back!
I have been coming to this location since its grand opening & I have never had any bad experiences. All of the girls & guys makeup is on fleek! They are fully staffed & always more than enough artists to go around and help with any questions you may have. All great personalities & very friendly! Location is perfectly located downstairs in the middle of the mall.
They are typically pretty well stocked with product, & the store is very organized & clean. They hold a good amount of events with new launches & some makeup classes as well!
I recommend checking this location out if you’re a regular MAC product buyer, or just want to see what products work best for you!

I did a full face makeup appointment with Eric and he is the BOMB DOT COM. Don’t take my word for it. Call and make an appointment now and see it with your own eye. I cant wait to have another appointment with him.

I needed my makeup done for my Christmas party, I had originally thought I would do my own makeup then decided to see if I could be squeezed in.
Hailey (she’s the manager) was super sweet and offered to squeeze me in. I did end up waiting for over an hour, but no other MAC was able to even do that for me since they were all completely booked up.
Not only did Hailey squeeze me in, but she ended up doing the make up for me. She made me look beautiful and I got compliments all night long!
Thanks Hailey! I will def be back.

This positive review is for the gentleman named KEN (handsome short blondish hair)!
I came to this location to get my make up done for my birthday in June, even though i had scheduled an appointment it was very busy and could tell the employees were overwhelmed to help everyone at once…
Ken acknowledged and started my make up soon as he seen me waiting for 5 minutes, and I’m so happy he did cause he was BOMB! I have to say this was one of my best experiences at MAC for getting make up done.
He was quick, efficient, had patient to hear my preferences, blended colors perfectly to my skin tone, even added on my lashes and deff went the extra mile to make me feel comfortable with his friendly presence!
That was in June, now fast forward to last week I came back to do the recycle program for some new lipsticks (girls best friend) and he remembered me! Greeted me with a huge smile and had me in and out with new products to try within minutes.
Thank you so much for your wonderful customer service, will def be requesting him my next appointment!

One star for their return policy.
Paper receipts are a thing of the past-​except at M.A.C.
One month since purchase plus the paper receipt or no refund or exchange.
Sephora, btw, will let you return without a receipt or time limit.
A M.A.C. employee gave me an 800 number after refusing to exchange my products.
I learned from calling that number that you will be given a ONE TIME exchange (the bitchy 800 number voice-​person gave me a figurative smack on the hand with a ruler when she said that) for products under the following conditions:
1. You mail your unwanted product back (no, you can’t bring it to the store).
2. You call them back with all the info (codes, colors) on the new products you would like in exchange.
3. You give all your personal info, e.g., phone number, email, blood type, etc.
4. You allow yourself to be reprimanded, «Are you aware of our return policy? Let me repeat it for you…».
You can go through all that, or you can walk in Sephora with nothing but the unwanted item.

I came here with Camery V. on Friday, April 6, to attend Ashley’s technique class. We thought we were running a few minutes behind, but was relieved to find out the class only consisted of us two and all of Ashley’s techniques catered to our demands!
I was lucky to be her model for the evening. She really took her time and welcomed any/​all questions. I love how she knew exactly where to tell me to hold the mirror so that I could see what she was doing. Ashley recommended products for me to use based on my skin type and taught me how to do a dark, smokey evening look. I love that she told me everything she put on my face, she also used herself!
The class was 1.5hrs long, but it really wasn’t enough to learn from this girl! I wish she was closer so I could go get tips from her often. I’m definitely looking forward to more lessons from her!