MegaPath

I feel so sorry for all the people having problems with Megapath. Usually it’s nice not to be alone when having issues, but I’m angry at this company. Being a local business, we unfortunately can’t just cancel service without paying 11k upfront (cost of 3 years). I’ve renewed a contract with At&t for landlines just in case. I also had to get wireless hotspots for internet when the systems were down. My tech guy recommended them to us, and it’s been nothing short of a nightmare. During the time everything was down I was going back and forth to Fedex kinkos to use their computer. I was embarrassed to tell the Verizon store I needed mobile wifi’s for loss of internet ($ 300). I’ve had to buy wifi USB’s for my 6 computers to. The extra cost in At&t 3 lines is around $ 150/​month (worth it for backup), and when I was on the phone with one of Megapath’s tech’s (it was 8pm) I drove back to the office, because I was so desperate to get our systems back up. I got a $ 231 parking ticket in SF. And guess what… their methods didn’t work. I was without service for 2 days. I did have megapath refund me $ 500 based on my monthly plan before taxes. This happened after a threat of lawyers.

I really really want to give 0 or negative rate for this business. Never never use their service, cause they do not own any of your local line, they just rent from your local provider, also, they will add their own profit into the bill, so you will pay double even triple for your internet bill but only have the basic service! Also their cs/​bill depart/​sales rep all just sucks! Fully shit with lies! Then when you want to run away from them, u just stuck with the 3 years expensive contract!

MEGAPATH NOW HIRING! — Do you aspire to work in a poorly managed company with a defective product and the customer service skills of a cucumber? Then Megapath is for you!
You have a job you say? You just want Internet service that gets shut off for no reason, and you want to be put on hold for 20 minutes during business hours, and you want to be given no explanation when trying to find out why you can’t get your internet turned back on. Then Megapath is the Internet provider you want.
Give them a call today, they would be happy to do nothing for you!

Dont let them scam you into a long term service agreement. The sales people are sleazy and they will try to lock you into a 36, 48, or 60 month service. Just go with Comcast whose internet speeds are 5X that of Megapath and half the price.

I really would give no star to this bad business company. They are hurting tens of thousands of business operators in the bay area operating with constant interruptions during business days. We are down for two weeks now and the service guy just told us to hang on. They are still trying to find solutions to correct issues. We lost so much business, go figure

It is a shame of a company, they told me they could deliver business ethernet services to my home and made me wait for 3 weeks. In the end of the 3 weeks, the technician was supposed to come and he did not show up and I decided to call to see what was going on.
In the end they told me that they were not able to deliver the service to my apartment since it was more than 10,000 ft away from the central. Now, the thing is that they told me at first they could, and I lost a lot of valuable time waiting, do not even try to get into this company.

NO NO NO NO NO! Do not use mega path services. They are expensive and no connection all the time! When we ask them to send guys to fix the Internet, they would say it’s our own cable had «water damage «. Cost 1500 – 2000 dollars to fix it. When we want to stop this unusable interest service, they would charge you BIG BIG BIG ($ 4500-​$ 5000) penalty apparently I signed up for a 3 year service that I didn’t know of. This company has not provided good internet service, over charged price, make up big so called «penalties «only benefit themselves. I as a very unhappy customers wrote complaint letters to them and never got any reply. This is day light robbery! Do not use their service!!!

NOnonoNOnoNO! I didn’t sign up for Megapath — they bought my original ISP, Speakeasy some time back, and service has been awful ever since. But getting set up is such a hassle I haven’t wanted to deal with switching.
Example: over Christmas, my internet failed. I called a few times and eventually persuaded them that it needed fixing. They offered to send a tech out and I asked if I’d be charged. I was assured I wouldn’t be.
Having dealt with this before, I called again the next day and talked to a different person to confirm that (a) I was actually getting a visit and (b) I wasn’t going to be charged. A guy came and put in a new modem. He did a great job and I was happy until I got my $ 355 bill this morning.
So …yeah. I use an ISP because I’ve heard so many nightmare stories about Comcast and there are very few other options for home DSL. But I recommend that if you have ANY other option, use that. If you go with these guys you will be sorry.
PS: I just tested my connection speed — it’s only 1.33Mbps on download. So I probably haven’t been getting the connection that I was paying for even when it was working.
PPS: Webpass and MonkeyBrains are supposed to be wonderful if you’re in their service area, so is Sonic.

Probably the worst company I have ever dealt with. Not only the service is terrible and inconsistent, if you ever need customer service or change or service or cancellation, they give you a runaround that it’s second to none, plus nobody is ever available to answer your calls unless you want to purchase new service or give them some money for something. It baffles me that a company like this is still in business, the only thing MEGA about this company is disaster… MEGADisaster
If you’re looking for a T1 Line or any Internet or phone service for that matter do yourself a favor and choose anything but MegaPath!!!
Quick update: I spoke with Ryan who makes some changes but cannot assist me to cancel the other services that I don’t need and he transfers me to Charlie who is trying to convince me to keep a service than I do not need but he cannot help cancel the service so then he transfers me to Jeff who is supposed to cancel my service and sends me an email which he Never does. I then call again and speak to Felicia whom I tell 5 – 6 times what I need until she sounds like she gets but she doesn’t and says that Jeff was supposed to have taken care of this but them she cannot help and transfers me to Brandon who sounds to be the smartest of all and understands what I need to do (after I tell him just once) but cannot help me because he works in Voice Support so he gets Felicia back on the line who apologizes to Brandon for wasting his time and she now is convinced that she Can help me but then she does not seem to understand what I need and then she can only do certain things and she’s «happy» to cancel part of the service but I need to speak to somebody else, Carter the account manager that can handle «downgrades» whom I was supposed to know but then after this 55 minutes ordeal… we get disconnected so nothing gets done. I have to give up while I am still in my right mind, this is beyond crazy at this point.

This company is a joke — they do not have the best interest in mind for anyone except their own. If you do not have an option for internet except megapath, then do without service or you will get screwed. I will be happy to see this business fail.

This is my first Unilocal review, and I hope it helps save someone from the frustration of Megapath. Here we go:
1. I called to ask about getting a T1 line for my business. Salesperson promised a $ 500 credit to offset the $ 500 installation fee. This credit has still not been provided to me. Support tells me it’s up to the salesperson to handle the credit. Meanwhile, the salesperson tells me it will take «at least 1 full billing cycle» for the credit to appear. Yes, yes, no. No $ 500 credit.
2. When the installer arrived, he asked me if I had received a T1 modem. I had not received a T1 modem. The installer told me that he had asked his dispatcher whether he should call me first to make sure I had a modem. His dispatcher told him «not to worry about it» so installer arrived without a modem and wasn’t able to complete installation. Installer contacted Megapath and was told that I had my own T1 equipment. What? Why in the heck would I have a T1 modem available? I assume this goes back to the salesperson in Item 1, above.
3. On the second installation attempt, the installer asked me for my T1 modem. WHAT? I don’t have a @#$!@# T1 modem. So installer had to use the one he had with him. Installation failed due to a technical problem. Installer said he had to go to the local office an check the connection and I never heard from him again. I called the next day to learn that there was a technical issue that needed sorted out. Thanks for letting me know! NOT.
4. I get my first invoice. Aside from the missing $ 500 credit, there was a $ 4.95 charge to HAVE THE BILL MAILED TO ME. I didn’t request a mailed invoice, and I certainly would not agree to a FIVE DOLLAR CHARGE FOR PAPER INVOICE.
5. So, I submitted a support ticket to ask that my paper invoice be changed to email invoice. A Megapath rep called me and talked to me on the phone. The rep told me that I would receive an email invoice going forward. TODAY, I RECEIVED A MAILED INVOICE WITH A $ 4.95 CHARGE TO HAVE IT MAILED TO ME, almost FOUR WEEKS since I talked to the Megapath rep and was assured that I would no longer receive a mailed invoice. I get a lot of invoices, both emailed and snail-​mailed. $ 4.95 to mail an invoice is the highest cost I have ever seen to get a mailed invoice for ANY service that I have ever had. ESPECIALLY after I was told that I would no longer be sent invoices my mail.
DO YOURSELF A FAVOR. If you are considering Megapath for anything whatsoever, EXPECT ROTTEN SERVICE BASED ON POOR COMMUNICATION.
I’m one of the lucky ones. I only signed up for 12 months of service. I feel very sorry for anyone who has 2 years, 3 years or more on contract with this company. If I wasn’t «on the hook» for 12 months, I would switch to ANY other internet including DIAL-​UP. I wish I could go back in time and prevent myself from ordering anything from Megapath. Argh!

Megapath which is now owned by Global Capacity is A COMPLETE JOKE!!! In 25 years of working with Internet providers have I ever dealt with such an INCOMPETENT, CARELESS, and RIDICULOUS company! FAILURE AFTER FAILURE AFTER FAILURE!!! How they are still in business is mind boggling!!!

I just got done with the most horrendously rude customer service representative. I am astounded. Just… shocked. All I was asking for was a quote and all I got was someone’s terrible attitude and disturbingly bad customer service. Excepts below:
you: What is necessary to place an order?
Scott K.: and they may tell us that you will be responsible for paying for some of the construction costs or they may tell that they will pay for the construction cost
Scott K.: no
Scott K.: its up to you if you want to place an order. you are the customer
you: ?
Scott K.: you have the right to do either
you: I am asking you what is necessary to place the order
Scott K.: do you want to place an order or not
Scott K.: it is if you want a site survey conducted at your address
you: Yes, I am asking you what is needed from me to place the order!
Scott K.: MegaPath is not going to place an order for you on a verbal committment
Scott K.: I can send you a docusign agreement right now
Scott K.: I can send you the 1 year term or the 3 year term
Eventually it deteriorated to:
you: I will pass our conversation onto your company. Maybe they will have some tips on how to talk to people without being rude. Please take care.
Scott K.: ok good luck on getting no where
You can bet I’ll never ever seek service from MegaPath.

They are crooks, stay away. We once had their service at our office in Sunnyvale and service was beyond crappy. I spent as many hours on the phone with their useless technical service as I did using their poor internet. We were so desperate that we hired AT&T (yes, we were really desperate) even before our contract with them expired. If time wasn’t the precious commodity it is we’d probably sue them. Before we hired MegaPath I was young and handsome. Now I attribute most of my gray hair to them.

Terrible. Many Many Billing dept issues impossible to rectify. Constant overcharge, never resolved. I am out thousands of $$ and hours trying to sort out with no joy.
Going to bin it after 5 years of BS.

I wish I could give a lower rating to them.
Worst phone company I’ve dealt with. My boss decided to change phone provider companies and heard Megapath would be a great change that could really make the company work at a more professional level.
It was great for the first few months but after awhile, calls kept getting dropped. It would happen only a few times so we thought it was the phone provider of the people we called. Then the calls were getting dropped more and more. We talked to our, «Client Account Manager,» which he RARELY picks up the phone and if you miss him and leave a message will never call you back, but he said, «if you would like we can upgrade your system [for an extra $ 850.00 per month].» We’re already paying more than $ 1200.00 per month and they want us to pay almost $ 900.00 extra per month! They have never sent a technician to try and fix the situation, they have never tried to resolve the issues; all they want is more money for a service we had in the first few months. They give us this lack of service because we are stuck in a contract until 2019 so they know we can’t do anything.
Having MegaPath has been extremely frustrating! Once you’re stuck in a contract, don’t expect them to help unless you’re willing to pay almost double. The only thing I can do is write this review so that at least I can prevent one person from doing the same mistake as my company did.

Wish I could give them ¹⁄₆₄^th star rating. Of course they do NOT care about reviews. They have fake phone tree routing which always takes you to Tier 1, who will log a problem (almost always problems wherein they break their SLA) — constantly — and there is never any follow through. If you’re too upset, they always hang up.
The customer service surveys are ignored.
We have both voice and data from MegaPath, and we receive less than advertised T1 bandwidth, we have their security services through their multimillion dollar Fortigate system — that doesn’t stop DDoS. No one has expertise in their security division to know what or how to use this Fortinet stuff. T
Most support doesn’t know what an ISP does, nor how it works, let alone the security services they charge clients for.
They close support cases without solving issues or resolution (potentially to hide customer service issues — possibly from the corporate board?) they refuse to hire and train people for their SLAs and technical support issues.
No one in support knows the technology over there. But they still insist on billing for things they do not deliver on.
I work for an IT consulting firm that uses them with a U.S. manufacturer client who has nothing to do with Russia, China, Ukraine, Poland, Costa Rica, yet these countries are constantly attacking the business network, during all times of the day and week. Slipping past the Fortigate system that isn’t set up properly and u configurable through the customer portal.
I would never go with them again. Their service has deteriorated over the past eight years and they simply are waiting for a class action lawsuit. They’re arrogantly saying «go ahead, take us to court!»

MegaPath is the reason I start drinking before 8 a.m.
We were roped into a 3-​year contract for services they assured us would meet our needs. For the first six months, our VoIP was unusable and we had to conduct business on our personal cell phones. Our internet was so shitty I longed for the dial-​up connection of my youth.
After months and months of «what the fucks» and MegaPath technicians and account managers sitting around (what I can only assume) playing with their dicks while drooling down the front of their naked, deformed bodies, someone finally admitted the service that the salesperson had recommended was unable to support our workload and suggested upgrading (read: paying a lot more). It was either that or buyout the rest of our 36-​month contract, so we opted for the upgrade and kept our expectations low. I’m glad we did because it’s still shitty. And you can’t get anyone on the phone who isn’t a mouth-​breathing waste of space. And no one has offered to credit us in any way for the six months the service we paid for that did not work.
As of the time of posting, I have been on hold with MegaPath for 30 minutes, and their awful country-​pop music makes me want to peel my face off and mail it to them. Avril Lavigne just came on. Someone please put me out of my fucking misery.

This is the most pathetic company I have ever had to deal with. I can’t believe they are allowed to do business. Our internet is so unreliable it’s sad and frustrating. It’s always shutting off at random times during the day, which puts a heavy burden on my workflow.
I called their customer support to see if it could be fixed. The guy on the phone was really hard to understand and wasn’t much of a help. He offered to send a tech out, but that would cost $ 350 if they found a problem that was on our end. It’s laughable… $ 350 for a service call??? This company obviously cares more about money than their customers. Because I had to get the internet up and running again I agreed to have someone come out. I was told I would receive a call within 2 hours. I never got a phone call nor did I ever see a tech come out. What lousy customer service.
Just be warned of this company. Their business practices suck and their customer service is horrible. I’d give 0 stars if I could but 1 will have to do for now.
I can’t wait for the day to find a replacement for this company. Then finally I can cut the cable connection between them and me.

I had very good experience with MegaPath. I mostly form my opinion of them by the fact that I consider them a great alternative to Comcast, which exemplifies all that is wrong in our world of evil corporate monopolies that not only unfairly suck every possible nickel they can from you but do it in a way that demoralizes and infuriates you. MegaPath is an alternative to the evilness of Comcast.
I contacted them and worked with a lovely sales guy named Steve Kleban. He was easy to work with, explained things well and promptly returned all calls and emails. He waived a set up fee for me because he knew I wasn’t a corporate account and was just a regular person.
About six months into my contract there was a problem with my checking account being unintentionally closed with out my knowledge so my automatic billing payment didn’t get sent out on time. When I found out I sent them the past due payment and the next day the billing department called me. I explained what happened and that I’d already mailed them a check for the past due amount. They waived the late fee based just on my word.
When I moved I called them about terminating my service. I spoke with a lovely woman named Pam who walked me through the very simple process of disconnecting my service online. There was no hard sell of any kind to keep me as a customer.
I never had any problems with my service working in the year that I had them. I’m not really a technical person so I can’t comment on the how it all works, I just know it never gave me any problems. If you want to support a small local company that is trying to compete with an evil corporate giant, this is a good company. The cost of service was a little bit more than Comcast… about $ 10 a month. It was worth every single penny!