Patioworld

This is a big, cavernous showroom where the stuff is very nice but you get the feeling that they don’t do much business. I just went for replacement pillows and it took forever to get them, even though they were in stock.
Quality is good, selection is good but not super friendly or helpful and staff works at a snail’s pace.

Don’t bother with a custom order, the delay isn’t worth it. I ordered a small conversation table in Aug 2015 and it’s June 2106 now. Yes, that’s 8 months wait so far. I call in every 1 – 2 weeks and am told that they will call me back, but I don’t hear from them. Since it’s a custom order I can’t cancel it. At this point my only option is hope, but I am feeling like I am out the $ 1000.

Ken was great. He really sealed the deal when it came to us purchasing our patio table and chairs However, Ken unfortunately has to answer to his boss in southern California named Roxanne who is the vice president of Patio World. She is less than willing to return customers calls when messages are left for her. For that reason ONLY I’m rating them low. Roxanne never returned my calls after trying to leave her feedback on my experience. Going to another company for the remainder of my purchases.

Ask for Kenny. He provided us top notch service and was amazing. Great guy. We love our new dining set. So happy.

Patio World offers a selection of unique, beautiful furniture and the sales associate I worked with, Kenny was knowledgeable without being pushy. I enjoy the piece I purchased there. I would caution that if you are placing a custom order, be specific about when you expect that order to arrive as mine was inexplicably delayed.

Kenny’s service is outstanding. I’ve had some great shopping experiences at Patioworld, and each time I find him engaging, genuine, and knowledgeable. He doesn’t have that «used car salesman» mentality, rather ensuring that his customers are being sold furniture that fits their wants and needs. I will recommend recommend anyone to Patioworld who’s looking for great service and quality furniture.

Highest praise for Kenny at Patioworld in Pleasanton. I was in the market for Brown Jordan furniture and Kenny could not have been more helpful. He knew the inventory, had suggestions about styles and materials to use, called the Brown Jordan sales rep to confirm availability, and generally went out of his way to assist me. He wrote up a price list and encouraged me to take my time ordering, as it was a big investment. I called him later that day and he processed everything by phone, promptly sending me a detailed confirmation by email. Can’t say enough good things about Kenny’s service!

We came here because our outdoor space is finally done and we are looking to fill it with some comfy seating area and tables. As we entered the space we were surprised to see how big their showroom is and that they had many high ends furniture. Also what we noticed when we entered was the lack of friendly salesppl. They were busy with other customers but when we had eye contact with one of them. He literally gave us a dirty look as we dared to come here with our children and he just walked away.
Okay Mr. Salesman! You probably make like 15 – 18 $ the hour and ppl. come here who can actually AFFORD buying those expensive things! Don’t have an attitude towards the customers who actually pay your pay checks!
After waiting for 30min. to be just acknowledged we just left! Better off ordering online or just to go to another store

Sales staff is helpful when you are spending your money, but once you pay for the furniture there is no care or concern. Delivery is a nightmare and ordering an extra piece for pickup is even worse. Spend your money somewhere else where they appreciate your business. No follow through here. In my world, service is important. I have no confidence in them if I ever have a problem with the furniture.

Patioworld is not cheap, but you wouldn’t be in there if you wanted the lowest price in town. It’s a gorgeous showroom, with knowledgeable staff who will help you with any info you need. They can order things they don’t have in stock. We recently bought a slate coffee table/​propane fire pit unit and are delighted with it. Great service, 3 day delivery and set up, no issues whatsoever. Love it! I’ll be back when we are looking for more patio furniture.

A month ago we bought over $ 2000 worth of patio furniture from Patioworld. Even though their warehouse is in Fremont, it took 2 weeks to get the product in their store (all of 15 miles). Worse, we live in Fremont but they wouldn’t let us pick up there, or deliver to our house without an extra charge! Today, called them and tried to order an accessory to go with our new furniture — they wouldn’t let us order over the phone, wanted us to drive to Dublin, order one piece, then have to repeat in 2 weeks when it’s in. We’ll find another place…

Okay, I don’t care how great a furniture place is. If the price is out of this world, it does me no good. We were quoted over $ 6K for a set of outdoor furniture. Come on! I can understand spending that kind of money on indoor furniture but not for something that I’m going to put outside and only get to use once in awhile. We ended up buying a great set of patio furniture on sale at Macy’s for $ 2K.
The one star is for great customer service and selection.

Well, where do i start. I wouldn’t even give this company a 1 star if i had a choice. i purchased patio furniture from them a few years back. The furniture has a 15 year warranty, and if you can imagine was on the expensive side. When the chair broke, i contact Patio World who in turn said they have no record of my purchase because they had changed computer systems. Regardless, i had a chair with a 15 year warranty. I brought the chair to them in April. It is now June! Today I contacted the manufacturer directly to see if anything had been done. Of course nothing had! My calls now to Patio World now go unreturned. They will sell you anything, but when it comes to upholding their word… what a joke!

I was pleasantly surprised with Patioworld! I swung by there on a whim to check prices for a hotel-​style chaise lounge and found a gal who went out of her way to show me all the styles and then we special ordered a really fabulous retro-​style chaise lounge. They also gave me a great price which was comparable to the patio furniture at Target but a much nicer quality. When the item came in it did not fit in my car as exected and another employee volunteered to deliver the item to my home the following day. I received service and quality above and beyond!

I have to agree with the previous review regarding the bad customer service. The difference in my experience is that we did fine with the employee in the showroom. The botched delivery and subsequent frustrated follow-​up phone calls I’ve had to make are what soured me to this place.
When am I going to get all of the stuff I ordered??? I call and call and nobody can answer me that simple question. Hell, I’m almost willing to drive down there again and pick it up – just so I can be done with these people.

Bad customer service fascinates me. Granted, I’m not in retail, but it doesn’t seem to me like it should be that hard. Understand what the customer wants, seek to meet the customer’s needs, and be friendly.
My wife and I tried to explain what we wanted to the saleswoman who approached us at Patio World. Specifically, we told her that we wanted a 48″ or 54″ round glass table and four sling-​back chairs. Armed with this fairly well-​defined set of criteria, our customer service hero proceeded to show us rectangular tables with cast aluminum tops and solid– and strap-​backed chairs. In all honestly, it was almost comical in the same way that the Busy Bee scene from «Best in Show» is funny. The worst of it was when she showed us a cast iron set. I explained that we weren’t interested in cast iron because of rust. Undeterred, we were told that «the nature of cast iron is to rust» as though the natural processes which create ferrous oxide somehow should convince us to change our minds.
In fairness, there appears only to be one turbo charged moron on the staff; the rest of the team was pretty helpful. Still, a bad experience is a bad experience, and management should take action to make things better.