Sleep Number

Horrible customer service. Long story short… I tried to buy a mattress here and the first time after waiting 2 hours they messed up my order and asked me to come back to order it again… the second time I ended up buying it from Daniel who was nice but had no follow through on customer service… he said he would call me regarding a discount for my inconvience and 5 weeks later… no call… I go into the storr at this point to get a base for the mattress to which he apologizes and says someone will be calling me from customer service…2 weeks later no call… no follow up from Daniel. To be honest this company does not care once u buy their mattress and if ur happy or not. If u settle for sleep number I wouldn’t buy it from this location

Have owned a Sleep Number bed for 16 years! It’s time to replace/​upgrade. I have researched the current bed market and figured we should check other products too. I visited the Pleasanton (Stoneridge) store on 12÷14÷15. In my research I found that customer service ratings have declined mightily at Sleep Number! I explained to the salesperson that we were returning customers but that I’d heard there were customer service issues. She immediately told me that I came in with a chip on my shoulder and harsh attitude! She said I had a nasty tone of voice! I asked a difficult question in a businesslike manner… I told her the company has LOST a customer. Why travel to another Sleep Number store to spend my $ 3500+? Have since purchased elsewhere!

If I could give negative stars I would. We cancelled our order before it even was delivered. It was suppose to be 3 – 4 weeks for delivery, but waited 6 weeks. They called to deliver and never showed up. We took an entire day off of work waiting. When we called to inquire about delivery no show, they couldn’t tell us why it didn’t get delivered and the next estimated delivery would be 2 weeks later. At that time we decided to cancel our order due to customer service being so horrible. We expect better customer service if we are paying this amount of $ for a bed. We are still waiting for our refund and I have spent countless hours on hold with their company trying to resolve this. HORRIBLE CUSTOMER SERVICE !!!

I purchased a sleep number earlier in September. I have been so excited to get it but it’s become clear they don’t want me to have it. I have been put through the ringer with the delivery of this bed. First delivery confirmed for the 16^th; took the day off… called me at 10, delivery tech called in sick: delivery cancelled. That’s not acceptable; have someone else take the route– have a manager jump in the truck. That’s OK, it’s only strike 1. Scheduled again for yesterday for after 4:00. The tech called to say he’d be there at 1:30. Wait what happened to 4:00? Response: well we have a light schedule and we can’t sit around for 3 hours… Really? I just spent a fortune on this bed. Husband cancels meetings to get home, tells the delivery guy at 11:20 he’ll be there at 1:30. Delivery guy says he will text to confirm; texts at 1:11 to say delivery rescheduled for the later time I wanted, as he has scheduled another delivery for 1:30. Husband although frustrated thinks right they will deliver at 4:00. Nope. The driver, who was on his route, obviously didn’t get another bed to deliver mid-​route and obviously felt like taking a half day. What his cryptic message really meant was that delivery was canceled. Strike 2. Then Home delivery tell me the bed will be delivered today between 2 and 6 if they can have the bed moved from one truck to the other and would call me to confirm at 7:30 am. Guess what. no call. I took the day off today to receive my new bed. So excited that finally I will be sleeping on it. I called the delivery center 6 times today confirming delivery each time. First call 8:30 am — told me delivery was scheduled between 8 and 12. Then they told me 2 – 6. 2^nd to last call 4:35 delivery is on its way they will be there by 6:00. Last call 5:45…told me delivery guys went home for the day and we will call you in the morning to reschedule. Really, I just spent a fortune on this bed managing the delivery process because obviously sleep number isn’t going to… and had to miss work yet again. Strike 3. I cancelled my order because sleep number just doesn’t care about my time or honoring its commitments. I can’t even begin to imagine what would happen if I had problems with the bed. Keep the bed sleep number I am moving on. You have stressed out my family — oh and I had already given my old bed away, so I have no bed… thanks clearly you don’t care about your customers or your sales. Worst experience ever! Going to look at a Tempur now.

We had a great experience with Daniel who was knowledgeable, helpful, and not high pressured sales. The limited edition 50% sale this weekend was a great value after getting rid of my tempurpedic. I can’t wait to get out new setup delivered! Btw, the online outlet sale for the $ 1900 dual zone heater/​cooler for $ 750 was a great find to top it off.

interesting experience at this location the other day. Wife and I went in to test out some beds. Found a bed to kinda of rest on and was soon approached by sales person. Within minutes he told of the price of the bed, not sure why. What does the price have to do with anything. Why not give all the information on the product and discuss price if we ask. Then he asks me to lie on the bed and gives me the remote. Tells me how to work it and just walks off to help another couple who just walk in. There my wife and I there kinda off what just happen. I lie on the bed for a minute or so and then we just walk out.
Background info. My wife and I used to live in Pleasanton for several years so we are pretty used to this treatment. By now you can guess why. We never walked downtown and always felt uncomfortable in many of their restaurant b/​c of the room staring once you walk in. Not sure if race played a role in this situation (don’t want to accuse anyone of something not true) or maybe we just looked like we could not afford the product. In any case if would be nice to be treated as any other person that walked in.
Funny thing is we are really in search of mattress as we are returning the mattress we currently own. Another funny thing as we were walking out we could hear the salesman that left us to talk to another couple pretty much breaking down his life story. While all we got was the price of the mattress and the remote.

We had been having very disappointing experience at this Stoneridge mall, Pleasanton, CA Sleep Number store.
We have been considering Sleep Number for years. However, every time we step into this Sleep Number store, the sales people were either unfriendly, pushy, arrogant, unhelpful… etc., or a combination of all these.
They have unfriendly arrogant attitudes to start with, and also they were shady and hide a lot of (fine prints) info. Also, they are very pushy, try to push you into buying something right they way, and also try to push you into buying something more expensive, rather than something you needed. They neglected the importance of customer relationship building, and too short-​visioned about immediate sales.
We ended up buying from the Fremont, CA sleep number store.

I have never in my life had such a bad experience in a store. I went mattress shopping with my fiancé for both us and for my design firm. We work with clients who deal with health issues and I have heard sleep number is the mattress to go with, so I wanted to see for myself.
I walked in and laid on the bed (like anyone in a mattress store would) I heard a women yell, «Hey!» I naturally ignored her because I wasn’t doing anything out of the ordinary. Then she hurries over to the bed I was laying on with my fiancé and yelled, «No fooling around today!!» I am a 25 year old woman. What 20 year old «fools around» in a mattress store?! I told her that I was going to buy a mattress that day but I will never set foot in that store again! I am tired of poor service. I was going to give them really good business. I had many MANY clients in Dublin and Pleasanton who were interested in shopping here. Now I am steering them away from this store.
I advise you to not go here! Especially if DEBBIE is working!!!

I have been checking out the beds here for a while. I was very concern about everything because it’s pretty expensive. Finally, we purchase our sleep number and can’t wait for the delivery. They offer me 24 months zero financial charges and I qualified for more then enough for the bed. The girl answer all my questions and not only was it a comfortable bed but there is a 25 years warranty. How awesome is that! Aldo we have 100days to experience it for our satisfaction or giving us time to feel the difference. Hope I get a goodnight sleep !

This store is tricky and dis-​honest, instead of a simple receipt you get a three page of fine print, in the third page, hiding in a paragraph it stated «no return and only one exchange allowed», when you buy a pillow would you read three page of fine print ?
Throughout the whole purchasing process, the clerk never mention this «NO RETURN and ONE exchange policy», actually he sounds like you can freely exchange it during 30 day period, so make you comfortable in buying their stuff.
Anyway, buyers beware, especially if you are buying expensive item. Don’t know what they do is legal or not but certainly is sneaky and dis-​honest.

I was debating between a Tempurpedic vs Sleep Number mattress. After my research, I decided to go with Sleep Number (but a Tempurpedic pillow to get the best of both worlds).
Jenny was the sales rep and she was very nice and honest without pressuring me. She took the time to explain the different mattresses and finding a mattress that suited me while emphasizing a more expensive bed is not necessarily better.
I was placed on a special mattress that showed pressure points of varying colors on a computer screen. It basically told me I had a big and heavy butt, not surprising since that’s where all the goodies are ;) Using that analysis, we found my proposed sleep number. She gave me some time to play with the bed and a few days to think it over. I called her the next day to order the mattress. I bought the P5 and she got me the discounts she could. I ended up getting the mattress cheaper than I would’ve gotten online. My mattress was made and shipped to me in 4 days. I’ve had the bed for a couple months now and once I got used to it, I love it… and so does my dog but it’s off limits for him!

When I was deployed in the Middle East for a year all I can think off was comfortable mattress, and I stayed in hotels int the past with the Select Comfort beds before and I was like I am going to get me one.
Not only did i get an great bed but the service was great to boot, the sales staff got me the bed that I was comrortable and they got me the discounts that they could. The people who delivered my bed was on time and really cool about setting things up, they had it up and running within 30 minutes of walking through my front door. The sales staff even called me afterwards to see about my bed, the sales person I had gave me some good tips on my bed. I like my bed so much I m going to get another one when I get my second home. Sometimes I need it to be softer or harder depending on how I feel that.

This is the best mattress in the WORLD. I have the 7000 Model in Queen, and it’s retailed-​$ 3,000+. What sets apart from any other mattress is this is the only bed that’s dual adjustability so you and your sleep partner and adjust your firmness for maximize comfort! They have several bed ranges for any price range and it starts at $ 899 for a set of mattress and foundation! I never have any back pains, no sharp pains on my side, no pressure points-​nada! Come in to any of the Select Comfort Sleep Number Store and Find Your Sleep Number! I’m a 25, what’s yours? :)