Cvs Pharmacy

This pharmacy is horrible. I’ve never had so many issues at any pharmacy. There is literally a problem every single time I’ve been here. This will be my last time going here. Once again this pharmacy is telling me my prescription is not ready and had not been called in when I physically watched the doctor call them over four hours ago. Horrible service and they blame the customers and doctors for their own mistakes. Don’t go here!
5÷28÷16 update
Had to come back to this pharmacy because my doctor called in a prescription to the same pharmacy I used. Today I went in to pick up my prescription and I saw that this time it was actually ready BUT before the clerk would hand it to me she said she can’t dispense it to me because their pharmacist is on lunch. WTF! She said I could wait 20 minutes or so for the pharmacist to come back before she could hand it to me. I spoke to the store manager and he said he was new and not aware of the policy. My prescription is for a face wash– not some hard core drug. I told them I don’t need a pharmacist or consultation but they would not budge so I finally had them transfer the prescription to another cvs farther from my home because I never want to come back to this sh^t hole of chaos again!

Manager is really helpful. He is always smiling and helping customers. Unfortunately cashiers get mad at customers for making them work.

Every time I pick up my mom’s meds from this location there always seems to be a medication missing. Not even kidding… Every single time! They also don’t give any reminders when your meds are ready.

I have never used the pharmacy however the rest of the store is fabulous. Always clean and the entire staff are incredibly helpful and kind. That store is huge and the staff really does their best to address every customer. The manager John is so caring. Sadly, I am unable to go as often as I used to since I moved away. I hope to move back soon.

pharmacy technician name luz she’s old and rude!!! she is very disrespectful. just quit if you dont like your job!!!

SSSllllllooooowwwww. I used to go to the CVS pharmacy on Foothill/​Wheeler in La Verne, and they were usually pretty speedy getting my prescriptions filled. Moved to Claremont, so started going here. What a difference. The wait time to drop off my prescriptions was so long, I decided to start timing it. Over the last 5 times, the average was 17.4 minutes. That’s just to drop them off! Then, I’m almost always informed that «they’re short on staff», so it is strongly suggested I come back the next day. Need them today? They’ll «try» to get them filled in a couple hours, but no guarantee. At the La Verne location, the drop off line was probably 5 minutes at most, and I was usually called to pick up in under 10 minutes.
CVS does have an automated calling feature to inform you your refills are due, which is nice. But that doesn’t balance out the frustration with this location. So about a week ago, after walking in and seeing 5 people in the drop off line (meaning at the very least 20 minutes), I said enough. I’ve moved my prescriptions to Walgreens in the northeast corner of the same parking lot, and after two visits, am much happier.
The second star is only because of the convenience of having many other products available in the store (albeit at a significantly higher price than Target or Walmart).

I have always gone to this pharmacy for many years most of the time the people are nice, and yes sometimes there is a line. I do not mind the line as much as I mind being publicly humiliated by one of the pharmacists. I went to the window and said that I had to refill the same medication that I fill every month this never is an issue with anyone else, but the last time I went in Kamilia helped me and proceeded in yelling out the name of every medication I have ever gotten. I felt that my information should not be shared loud enough for the world to hear it. I feel as if my rights given to me by the hippa laws have been violated. I am honestly thinking about switching pharmacies because of the Pharmacist there. I am torn because the other ladies are super nice.

I visit the pharmacy once a month just to pick up. I do enjoy their automatic refill thing they have. I used to receive a text message notifying me my prescription is ready for pick up. Now I only receive a phone call which is fine too.
Every single time I visit there is a huge line with only one pharmacist helping the customers. I have visited the pharmacy on different times of the day and it is always the same thing!
I’m going to try another pharmacy once my refills are done!

After an early morning visit to the E.R. I thought I’d go to my neighborhood CVS to fill the prescription and head on home. I was greeted by a very loud Kamila Hamdulla. She was aggressive, loud, and quite rude. Even though there was no one in line ahead of me, it took her a while before she came up to the window to assist me. She would ask me private questions very loudly, and when I’d whisper the response, she’d yell what she’d heard back to me. After she had entered my information in the system she told me that CVS didn’t take my insurance and I’d have to go to another pharmacy. I should have just gone to the pharmacy in the hospital. Ugh. How aggravating!

This is pretty decent location. The store is clean, they had what I needed in stock but they’re overpriced! I bought my eye drops here and then when I went to Target for my groceries and I noticed the same eye drops for $ 5 less so that upset me. Oh well I guess certain have to charge different prices.

There was so much confusion at the pharmacy, it took 3 trips to finally pick up my Rx… Unacceptable!

The pharmacy operation here moves slower than molasses in zero gravity. The people are extremely nice but maybe they could ramp it up a bit.

I really love the convenience of their automatic refill system here, you get a phone call and a text letting you know when your prescription is ready to pick up, which is great for me because I always forget to call it in and then end up waiting a while for it to fill. Which is fine in the sense that the rest of the store is fun to shop around in for cosmetics and knick knacks, but I also always end up buying things I don’t need that way.
Anyway, the people that run the pharmacy are all very nice. I’m only docking a star because sometimes they are confused about my insurance, and I feel like it’s their job to try to understand how my policy works.

Terrible. Had problems on two occasions over the span of a year or so getting basic prescription filled. The folks behind a counter have a problem with the system and then proceed to blame the customer for not having the right card/​info/​etc and then they sit there and act like it’s rocket science. Sure, they might be nice, but they’re slow as hell mentally and physically.

This is the only place ill go to pick up medicine I love this pharmacy the ladies in the pharmacy are very nice especially Kristen she always makes my daughter smile even though she isnt feeling well.

This store is in desperate need of a major remodel. Other CVS stores are beautiful compared to this one. What just because it is in Pomona it doesn’t have to look nice? Most all of the staff are friendly and provide good customer service, especially Kristen in Pharmacy. However, it has taken me many visits to get use to Luz’s poor customer service at the Pharmacy counter. The shelves can be pretty bare at times. It takes them way to long to convert their seasonal over, always with boxes and messes on the floor.

Low budget location. Big store, but unusual product placement.