Manhasset Plandome

With the advent of modern technology we can only hope that Plandome taxi will disappear and be a long forgotten name. I had used plandome for several years and you should know that they are not only a monopoly they are a defunct one at that. Overall service is horrid, taxis work on a sharing system I haven’t even seen in some third world countries I have travelled too. They offer time intervals for pickup of 15 minutes only to find that you are sitting next to your friendly neighbor and praying that you make your train. The icing on the cake was this evening I decided to visit family in suburbia and as a result I would require a pick up at around 550 am to make a 624 train. The dispatcher who would fit in perfectly with the DMV was rude and just useless. He stated «oh I can’t help you» we have no taxis in the morning”. Would you mind suggesting an alternate company «no I’m from Brooklyn so I don’t know». If you can’t service a community in an efficient and meaningful capacity there is no place for your business. Balance this with outdated vehicles poor communication it almost immediately reminds me of why suburban life is but s distant memory for me. #über

Terrible experience. Stay away if you can!!! Dispatcher called a friend you @??#!@$ b !*ch on the phone. Plan ahead and use Über or a different car service.

Terrible. I would give zero stars if it were optional. I use this company frequent due to work and I wish there was another option. The dispatcher whom you must speak to is one of the rudest people I have ever interacted with. He is always short and grossly unhelpful — get a quote for a 15 minute arrival and call 20 minutes later for the status (because they are never on time) and he speaks very rudely stating, «On the way.» Then a hang up. No attempt to make an actual inquiry or offer apology. As far as the consistent tardiness, be prepared to miss many trains with this services. I recently was placed on hold and listened to their recording which comments on ‘customer service’ etc. What a joke! I wonder if the boss /​owner knows or cares. I feel bad for the drivers — they are generally polite and nice.