Eye Health Northwest

I have been seeing an Eye Health ophthalmologist for over a decade, lasik surgeries, cataract surgeries, general exams. The MDs are great. The support cast is AWFUL. The Optical service is the worst. They are rude, insolent, incompetent — and the prices are astronomical for the service you receive. The billing dept took seven months to get a surgery correctly coded and submitted to my insurance. I am sorry to give up my ophth. but I won’t return.

It takes some major effort on a business’ part to earn a negative review from someone who isn’t even a client. I’m actually a client of the North Portland branch on Lombard, not this one, but thanks to some confusion on their website, I got treated poorly enough by this one to warrant a negative Unilocal review.
I was calling to check on my eyeglass order and didn’t have their number handy, so I looked it up on the Eye Health Northwest website. The phone number listed (again, on their website) for the office on Lombard — 503−227−2020 — is actually the number for the Northwest office on Northrup, which I of course didn’t realize.
So I called and went through the phone menu, got someone who asked me my name, then said she’d check on it. TEN MINUTES LATER, she came back to ask me my name again, then told me that they were still working on my glasses. When I asked why the order was taking so long, since I’d placed it more than 2 weeks ago and they’d told me it would be 5 – 10 business days, she said she’d transfer me to the optician.
The optician got on the phone, I asked my question again, and in a rude tone and a lot of attitude, told me that the reason it was taking so long was because the order was through the North Portland office and this was the Northwest office. Confused but thinking perhaps the orders get centralized to this office or something, I asked why they didn’t just tell me that earlier instead of leaving me on hold for 10 minutes, and he said I had called the wrong office, again with bunch of attitude, but that he could give me the number for the North Portland office. Again, why didn’t they just do that before? I told him that I was calling the number given on their website for North Portland, to which he just said, «Weird.» Then gave me the number to the correct office.
Obviously, it’s not this branch’s fault that the wrong number is listed on the website that lists all the locations, but rather than apologize for the confusion and inconvenience and thanking me for letting them know their contact information is listed incorrectly on their company website, I got a bunch of rudeness and attitude. Thank goodness this isn’t the branch I use — if it were, I’d only use them once.

Terrible customer service!
I had made an appointment 2 months in advance, upon arrival I was told that no appointment existed. No one in office cared or attempted to have me seen by another eye doctor.
The waiting area looked like a cattle call.
Never again will I return and will forever NOT recommend this terrible practice to others.

Most everything about the visit was fine. Par-​usual of any eye doctor appt. I was brought into my appt very quickly, exam done, double checked, triple checked… Then quadruple check. Not the greatest selection of glasses, went to lens crafters instead and got a sweet pair of Ray bans.

I had eye surgery at Eye Health NW and had a number of pre– and post-​surgery appointments over the course of a year. The reception staff are pleasant but not well trained. They tried to charge me a co-​pay almost every time I went. I often had to wait a long time — several hours past the appointment time — and what bothered me is that they DIDN’T CARE. The accounting department sent me several invoices for services that were supposed to be included, and overcharged me on another. The technicians were good, though — seemingly competent and friendly. My doctor demonstrated the same indifferent attitude to patients. Would never go back.

My wife and I had an extremely positive experience ordering new glasses. We worked with Teal, who couldn’t have done more to accommodate us. She was up front about the options and costs, listened and responded fully to all of our questions and concerns, and was helpful in selecting the frames that would fit our needs. She was knowledgeable, personable and put us at ease through the entire process.

This is eye appointment started out well but ended up being the worst eye exam experience ever. I arrived and was waited on quickly. The contact lens person was kind and helpful. Then another technician measured my eyes, and dilated them. He left said it be 10 to 15 minutes. I waited in a room for over an hour before the doctor came in. No one came back to let me know that there would be a delay. When the eye doctor did arrive finally– the eye exam was abrupt. All I heard was ‘sorry for the delay’.The exam was only a few minutes but then the place was closing since it was after 5 PM. I do not recommend this clinic.