Fix Auto Portland East

While dealing with a damaged car is never fun, the staff at Fix Auto made it a positive experience. The staff is awesome, they take care of everything, including dropping the rental off at their shop. They’re patient and friendly, all you could ask for in customer service. Also, my car looks like new, they did a great job. I highly recommend this body shop.

I have dealt with several different body shops in the last 5 years, and I have never had such great service and treatment as I got here. They were fast, efficient, business-​like AND personable, dealt directly with insurance and the rental car company. They got me a rental, had it waiting for me when I dropped off my car, and even returned it for me when the work was done.
They called me regularly to keep me posted on the progress, they admitted when a mistake had been made, apologized for any delay that was expected, and still finished all work (and cleaning and detailing) on time despite a mix up in parts from the dealer.
They are wonderful people to deal with, and really efficient and thorough at conducting their business. The car was fixed wonderfully, and it looks almost better than new. I would not recommend any other auto body place after dealing with Fix Auto– only them.

They do a very good job. I have taken my car there 3 times. And will not go any place else. They have gone out their way each time. I rented a car .And was talked into taking out insurance on it. The rental car company refused to cancel the insurance and Fix Auto called them and got it cancelled, and they cancelled the back charges also. They saved me a lot of money!

Amazing service and VERY friendly! I would recommend Fix Auto to anyone! William was able to help me immediately after my car needed service and he really went out of his way to save me time and money! THANK YOU Fix Auto!

Awesome customer service. You can measure a business by what happens when things go wrong. I took my car in. It was in bad shape. The car wasn’t ready on time, so they gave me a rental car and told me all I had to do was drive the rental to their shop to pick up my car when it was ready, they would drive the rental back. Sweet.

Great service, friendly and professional staff. They did a great job and were very quick.

These guys are great. I can’t speak for their work, though, because they were totally straight with me and told me it wouldn’t be worth the hassle and the money. How awesome is that? They could have told me otherwise and scored big bucks.
Thanks, Fix. You rock!

I went into FIx Auto on a recommendation from Dick Hannah Acura. I had a little accident with backing up a car with the door open and bumping into a pole. Needless to say the door no longer closed properly! Anyhow I called Fix Auto and they were able to fit me within an hour and were awesome! The customer service on the phone and in person were wonderful and get this they fixed my door for FREE! That’s right for FREE! One of the owners asked me if I cared if he tried something on the door after examining it. Of course I told him to go for it and it worked like a charm! They definitely care more about helping a customer than making a buck and for an auto body shop that is unusual! I will definitely be going back here for all my future auto body needs and have told all my friends about them.

Last week my parked car was hit. The people at Fix Auto made my inconvenience bearable! They have excellent customer service and the repair was done quickly and professionally! They were truly wonderful to me!!!

I just picked up my car from Fix Auto on Stark. If you want to take your car to people who make you feel like a friend, and who will treat you with honesty and kindness, then this is the place for you. I’m so glad that a second location in Gladstone is opening this week! William and his staff did a fabulous job, finished a day ahead of the promised date, and made me feel like royalty. I drove away in a washed, polished, vacuumed car that smelled wonderful and looked beautiful! You don’t need to read any more reviews… this is the place!

While driving my tiny VW on the freeway, I got rear-​ended by the world’s biggest pickup. You can imagine the sort of damage that might ensue from such an encounter.
Well, the folks at Fix Auto fixed everything right up, and right quick. They arranged a rental for me, and were nothing but pleasant, professional and prompt throughout the whole process of sprucing up my little Golf. Communication is key, and they called exactly as often as they should have to let me know how my car was coming along and when I could expect to have it back on the road.
I was pretty suspicious when the pickup guy’s insurance suggested this place, as all my yuppie friends are scared to cross 82^nd, but whaddaya know, everything about this place was great. Clean, comfortable waiting room well-​stocked with non-​ancient reading material, great customer service, great car-​fixing service. There’s even an office cat. Cuddles make all car crashes better! OK, that’s a little hyperbolic, but still, cats are cute.
It’s the little extras that really show you how committed these folks are to good service, so allow me to regale you with these tales:
— I drove my car to their shop rather than having it towed, and parked it in their driveway area. Upon getting out and closing the door, the back window pretty much finished shattering and shed glass all over the place. Fixer guy came out with a broom and dustpan and cleaned it up on the spot, no complaints, no evil looks. Thanks, fixer guy!
— Office cat! I know I already mentioned this but car people who are also cat people can’t be bad people.
— Follow-​up letter: After all was said and done, they sent a nice letter thanking me for coming in and just generally following up about my car. I know it’s just marketing, but it’s THOUGHTFUL marketing. Appreciated it. Great job, Fix Auto!

I’ve had my vw beetle fixed here a couple of times. Every time my car comes out not only repaired, but looking as if it has been detailed inside and out. The people here take much pride in their work and treat the customer in way that you’ll never think about going somewhere else.

Where do I begin? Ok, about a year and a half ago I was driving along my merry way when someone ran a red light and smashed right into my driver’s side. Nobody was hurt… except of course my little white car. After dealing with the accident itself, I think my insurance company actually recommended Fix Auto Portland East for a body shop, so I took my beaten car to them to see what they could do. I could not have gotten luckier with this business, these people make you feel like you’re a part of the family… I really can’t say enough about how awesome they are. Funny thing, however, I was about to leave on a road trip to California shortly after the accident and based on the damage, they weren’t going to be able to get my car back to me in time, so I decided to wait until I returned to have the car fixed… oh boy, that’s where this story get’s really good.
So, I go to California, mind you in the middle of winter with a dented door, thus making it a very cold and loud 16 hour drive… and when I get back, well, life just got in the way. An entire YEAR AND A HALF goes by. Periodically I would get calls from David at Fix Auto reminding me (in the kindest way possible) that they still had my car’s parts waiting and wondering if I was ever coming back. Then periodically I would call and grovel and feel like the worst person ever to have left them hanging. So, that went on until about a couple weeks ago when I decided to just call and get this thing over with. So I bring my car in, and leave it in the capable hands of the Fix Auto staff.
I get a call a few days later from David, just for an update. He told me that everyone in the office did a happy dance when they heard I was bringing my car in… a happy dance, people. Anyway, before this review gets WAY too long… they fixed the damage from the accident (as well as an unrelated broken taillight for a not much extra) and my car honestly looks better than it did when I bought it. It was cleaner than it had ever been in it’s life (inside and out), I couldn’t even believe it. These guys do some great work. ALSO, my car was finished about a week earlier than expected!
And, wait, there’s more! I got my new car home… turns out this car had been driving around for the past 6 years on a 5 year battery. While it was sitting at the shop, the battery took a bit of a beating. I park my car, run into my house for a moment, and as I go to leave and start the car, it makes this really depressing sound and just dies. I called Fix Auto back (I had been away from them for MAYBE 30 minutes) and they, without hesitation, sent William out to jump my car and bring it in for a battery test. Turns out I needed a new battery, and little did I know, William had jumped on the phone and had a battery at the shop in no time, installed it, and sent me on my way for the cost of the battery itself (at cost). These guys are amazing.
To make a long story short: these guys are amazing. If you have a beat up car, go in see this crew. Pet the office cat Suki, Iala might just happen to offer you some freshly baked cookies and conversation while you wait, and your car will come back to you looking better than ever… and your wallet won’t hurt that bad either. :)

Someone hit me… again. What is it about my car? Anyway, without blinking an eye I knew who to bring my car to. I walked in and they remembered me. I’m not sure if that’s because they are awesome (and they are) or because I’m a frequent flyer (which I am). They were really nice and helpful and the work they did was amazing. They even came back after hours so I could pick up my car. I can’t say enough nice things about this place. They even had appropriate toys for my infant in the waiting room! Love them and I have no doubt I will be back sooner than I want.

Came home from work one morning to find my truck had been sideswiped. Looked online for local body shops with good reviews, and found this place with 5 stars, the highest I could find. NO one had a bad thing to say about them. I ran my truck down there to check it out, and found their service and quality as good as I read about. Their facility is new and clean, and their employees were professional, helpful and pleasant. They promised me a two week repair, but I got a phone call within the week saying it was done. When I went to pick up my truck, I found it better than new; body panels were aligned perfectly, paint was impeccable, and the overall quality of the repairs (which stretched over three body panels) was indistinguishable from the non-​damaged side.
Overall, this could have been a nightmare to deal with. Thanks to Fix Auto, it was pleasant and hassle-​free! I would sent any of my family or friends here, and know they would get taken care of as well as I was.

I don’t write a lot of reviews, but I cannot, in good conscience, neglect to give Fix a giant, gushing thank you & my unequivocal endorsement. My car lost a fight with a parking garage column & came away down one mirror & one front fender. I’m loathe to spend much money on car repairs (as the rest of the dings & scratches that have gone unaddressed would attest to) and went to Fix mainly to get a new mirror & just an estimate on the fender.
I was shocked at how inexpensive their quote was; in about 10 minutes, they were able to find a used fender that was a perfect color match, and I had my car back the following business day looking better than it has since I bought it. The fender’s perfect — and they touched up all my sad little scratches free of charge & returned it with a fresh wash & detailing. Frankly, it was pretty embarrassing what a mess the thing was; I’m pretty sure the detailing alone would have been darn near what they charged me for the whole shebang — and I actually *like* my car again. Highly, highly recommended.