Potter Bryce E MD DMD Facs PC Sur

When I last spoke with this office I promised to complain everywhere I could about the way I had been treated. Here we go: I saw Dr. Potter because my jaw had stopped working one day. He started by asking me why I suddenly cared about my health since I had clearly ignored a problem with my jaw for many years. No questions, just an assumption that I was an idiot who had never thought to ask a doctor about the popping in my jaw. When I came for my second appointment I checked in with the front desk and sat down. The front desk person clearly forgot I was there as she took calls from patients and, every time she hung up with one of them, talked about what idiots they were. After 45 minutes I went back to the front desk to remind her that I was waiting on an appointment and she looked stunned. She said that they had prepared a room so she didn’t know why I hadn’t been called back. I then saw her pick up my chart and finally take it back. When she walked me back she said they had been waiting on test results to be faxed over and that was the delay. When I asked Dr. Potter what results they were waiting on it became clear she was lying. I let Dr. Potter know about the situation and he asked me to give a full report to his office manager. I did this and she stated she would follow up with me within the next day or two. I never heard from her. After being told I needed surgery I was asked to meet with Jennifer, their scheduling person. She let me know that I would be required to pay everything up front and that it would be between 2 and 3 thousand dollars depending on my insurance. I let her know that I wouldn’t be able to afford that and she offered the solution of CareCredit. She told me that they had a special with them that allowed for 12 months interest free financing. I applied for the service and was approved so we moved forward with the surgery. When I received my first bill from CareCredit it showed that I had 6 months interest free instead of 12 months. I called Jennifer and asked why this was the case and her response was just to repeat «I would never have said that it was for 12 months.» I am sure anyone who has had any major medical procedure knows you are still battling insurance and working through claims for months to come. 8 months after my surgery I still could not get a bill to a different office paid. I called the insurance again and they told me that the bill was going toward my deductible. Well, this couldn’t be… I paid my deductible to Dr. Potter’s office, I say. The insurance tells me that they show I paid Dr. Potter’s office $ 661.00 instead of the $ 2300.00 that I actually paid them. When I call Dr. Potter’s office (conveniently after the interest kicked in on what I had financed) they said they did show a $ 1700.00 credit on my account. I asked why it hadn’t been refunded and was told they hadn’t realized it was there. I pushed that someone had put in the explanation of benefits from my insurance company showing that they had paid more than expected and this person clearly saw I had overpaid and was told «Well, that person didn’t tell us.» The woman I spoke with was argumentative and defensive but did get the check sent to me and it arrived the next day. What I wonder is… how many patients do they do this to? How much interest do they collect over the years by holding on to other people’s money? And are they somehow in bed with CareCredit? WHAT A MESS!

POTENTIAL PATIENT BEWARE! Actually, I wouldn’t even give him 1 star. I had TMJ surgery 14 months ago and my jaw is worse now than it was before the surgery. I continue to have pain and my jaw is totally misaligned. When he wanted to give me a cortisone shot for the 3^rd time I decided to have a second opinion and won’t ever step foot in his office again. I have horrible scars that are very sensitive to cold and I can no longer wear my hair up. Dr Potter rushes in and out of office visits and doesn’t answer questions (he evades them). He makes big bucks doing the surgery in his office. After 1 year, he fitted me for a mouth appliance and when I got it he didn’t even fit it to my mouth or bite. If you have TMJ problems, go see Dr. Higdon. I wish I had found Dr Higdon 5 years ago.