Reynolds Optical

I can’t tell you how many compliments I have received for my glasses! Reynolds has a buy one get one free special every now and then, and that is when to buy. I saw their Optometrist this time, and I will never see anyone else ever again, he was awsome. As it turned out my script was all wrong. When it is time for new glasses, this is where I will be going!!! Oh by the way, my appointment ended up being on a snow day, the owner came and picked me up at my house… What more can I say!

Dr Morris is a friendly, positive and professional optometrist! My whole family sees him and we get high quality vision care. I think he’s particularly good with my seven year old son, making him feel comfortable and have a good experience which is important at his age. We get our frames at the outlet on Sandy as the prices are unbeatable.

The worst service I’ve ever received from any business. Go to lens Crafter’s if you want good service.

The Hawthore location is offering a buy one, get one free deal that cannot be beat! Their staff is friendly, helpful and patient. Destiny is the staff member who helped me and she was great to work with. Choosing glasses is kind of tough, since most of us have to wear them all the time. Destiny helped me pick out frames, choose between several pairs and never seemed impatient with my indecision.

My new glasses weren’t fitting perfectly, so I stopped in here and the sales associate immediately helped to adjust them. She was very friendly and prompt in her service, and now my frames fit great. Thanks!

I’m really surprised by the bad reviews of this location. Overall, I’ve had a good experience here, and certainly I keep coming back. I’ve bought enough frames from Reynolds that I wish they had a punch card. I’ve also had lenses replaced in some of those pairs. All of my glasses have come from either the Hawthorne or downtown location.
Dr. Morris at Hawthorne has been my only optometrist for the last decade. He’s been incredibly helpful, friendly, and affordable (I don’t have insurance, so that’s a big deal) The sales staff at both locations has been.mixed. Yes, there have been a couple of incredibly pushy or dismissive people working there, but that’s the same as every other retail location in Portland. There have also been a couple of really sweet, helpful women working there. And a number of people who basically did their jobs competently, but weren’t memorably awful or wonderful.
The selection varies from one season to the next. The company buyers have an excellent eye for unusual designs, unique details and interesting materials. Sometimes I like them, sometimes I don’t. I’m pleased that the Hawthorne store has started stocking Lafont frames again, as they make some of my favorites.

Decent selection, but unpleasant vibe. They close at 6. This evening I entered at just after 5:30 and was basically welcomed with a hollered, gruff «Just so you know, we close at 6». So cramped that somehow, with only 3 other people in there, if felt overrun and difficult to browse .I would much prefer to give my money to Hawthorne Vision Center. They have an open, comfortable space and salespeople who know their stock and as well as how to provide customer service.

I selected Reynold’s because they were on my insurance company’s list and were geographically close to my home. They got me scheduled right away for a routine exam for 10:00a on a Friday. I showed up at 9:50a and there was no one there. So I hung out and waited. At the stroke of 10:00a, Dr. Martin Morris strolled in and proceeded to spend the first 15 minutes of my exam time opening the shop for business and calling patients to tell them their orders were in.
Exam itself was fine and I felt like he was a very competent eye doctor. And I guess this is how they earn their one star from me.
When I went back to pick up a pair of trial lenses they’d ordered for me, I again arrived to find no one there at the start of business. I waited ten minutes for someone to come and open the shop before giving up and heading off to work.
Now I’m embroiled in a dispute over $ 40 that they say my insurance shorted them but they can’t tell me what part of the claim – lenses, exam or both – that $ 40 applies to. In the meantime the contacts that I paid for at my initial visit are being held hostage until the disputed charge is resolved.
All in all, it has been one bad experience after another with these folks. At the very least, the office staff I’ve interacted with have been very pleasant and personable. But I wouldn’t recommend this place at all.

In my opinion… Awful management. Avoid the place. Their «in House Brand» looks cheap and comes with a huge price tag.

I lost my glasses after I left a hotel room at 4am to catch a flight, in a hurry and totally disoriented because I missed my alarm. Fast forward 2 weeks – I’m in dire need of them because contacts 20 hours a day aren’t cutting it. I am willing to spend whatever it takes to get new glasses. NOW.
I walked over to Reynolds on a Friday around 3pm. My credit card was ready to take some serious heat and I was in the mood to buy some brand new hipster glasses at what looked, from the outside, to be a pretty cool store.
Sadly, I walked to the door, and the guy who was working there was walking out. I was all, «are you closed?» and he was all, «no, I am going for lunch… so…come back in an hour or so…» No offer to wait a few minutes and help me find something. I told him I REALLY needed some glasses, and he was unsympathetic. Cold. Told me to just come back later. Worst customer service/​sales EVER.
Sorry dude. You just lost a $ 522 sale to Blink. And let me tell you-​I LOVE my new glasses. Reynolds, you suck.

this place is uninviting in every single way: small, glasses aren’t easily exhibited, and the staff was not very «customer» oriented (they hung out mostly talking to each other).
to repeat what i just said:
the place is small
very few glasses are displayed — to see most you have to open up drawers — glasses either: looked UGLY, looked cool but not on my head — or were 75% for women (also $ 200+)
last point — the ladies working there didn’t really seem too helpful — in fact i was kind of ignored the whole time pretty much —
i will continue my quest for the perfect glasses… elsewhere

Nice frame selection, they bill insurance, and they are generally helpful and friendly.
If you have a mild prescription (–2.00 or less) and are just interested in doing basic plastic lenses, it’s a pretty inexpensive deal.
If you have a higher, more difficult Rx then you may want to take your frame elsewhere or shell out for a high-​index lens. Someone correct me if I’m wrong, but there didn’t seem to be a middle ground (poly, mid-​index.).
I get why people like Reynolds, but I think they cater to hipster fashion side so much that they overlook the quality of the product. This was just my experience the one time that I purchased glasses from them. When I got my two pairs of glasses back, the frame on one of them was so warped that it didn’t even look like what I had purchased. (and even worse, it was only one side of the frame, so I can’t even pretend that it was meant to be that way!) I know that it is not their fault directly, but that of an outside lab, but still I’m not sure how they ever made it through their hands to be dispensed to me.
Like I said, the only way I would return would be to buy a frame only.

For new and unusual frames in Portland, I always direct people to Reynold’s. Not only is their selection much more interesting than your average eye wear shop, but it’s easy to dig for deals here. Of their four locations in the city, at any given time one of them is having an amazing sale, so it’s worth calling to see which location is currently offering discounts. They will exam you and prescribe you here, too, so it could be a one-​stop trip to outfit your face with cute glasses. Last September Reynold’s Hawthorne location handed out three free frames to any customer that happened by! Their generosity and appealing designer frames make it my number one pick for new eye wear in Portland.