Sleep Train Mattress Centers

I had recently had a negative experience with a delivery from another company. I went into Sleep Train and Harvey greeted me. I told Harvey of my experience and he assured me that his delivery people would be able to do the job. We talked about what needed to be done to make that happen. The problem had been with getting box springs up a staircase. The other company wanted to sell me a split box springs for a full-​size bed. (!?) At an additional cost and wait of course. Harvey explained that box springs come in two heights, 6 and 9 inches. If I purchased a 6-​inch box spring, at no additional cost, there would be no problem getting it up the stairs. Why didn’t the other company mention that?
Harvey walked me through the very reasonable costs and I signed on the dotted line. To my surprise, I saved $ 70 over the prices of the other store! Sean & his coworker delivered my bed, slipped that box springs right up the staircase like butter on toast. They set up my bed and were on their way in 20 minutes.
I cannot say enough good about Harvey, Sean & coworker (I’m so sorry I cannot remember his name!). I’m sorry I wasted my time at the other company.

After mattress shopping elsewhere, and not finding anything, I got frustrated and almost gave up — but then I saw the Sleep Train store on my way home and thought I’d try one last time. I wish I had come here first! Harvey helped me choose the right one by narrowing down my options quickly based on mattress firmness and budget. He was extremely knowledgable about the different options, but without being pushy at all. What amazing customer service! And then it was delivered during the early end of the two-​hour window, by the most friendly delivery guys I’ve ever dealt with. I will shop here every time I need a new bed.

Purchased many beds throughout the years here and always great. Great selection, prices and staff. Will always come back for all our other needs.

I always go to Sleep Train when I need a new mattress. A few reasons why: they match any competitor price, so no need to shop around (even if you see a lower price AFTER buying your mattress), you can return the mattress within 100 days (or something like that) if it ends up not working for you (which eliminates a lot of stress on such a big purchase), and they support foster kids (GREAT cause!). I recently purchased my first king size mattress, and Courtney made the shopping process easy and fun. She was very knowledgeable and even looked at us on the bed to check for proper spinal position. It was as quick and pleasant as mattress buying can be.
The two delivery guys also did a great job. Brought the mattress up the stairs and assembled the frame. Very polite and professional.

Sleep Train has excellent customer service! We have worked with many sales professionals in the past but Tim the store manager really knows his stuff. We felt his exceptional service deserved recognition. In every step of the way he was there to ensure our needs were met and didn’t push us into buying something that we didn’t need or want. We have worked with Tim several times in the past and we will definitely be back for a future purchase.

Excellent customer service. I went in with no intention of purchasing due to rushing a previous and now regretful mattress purchase. Tim was very helpful in narrowing down what firmness and mattress type I needed and was extremely informative. Needless to say, I came back so my boyfriend could see if he liked the bed and we have now purchased a new, hopefully longer lasting and better sleep quality mattress. I cannot thank Tim enough for all of the information he provided!

Outstanding service from a very knowledgable sales professional: Simon Devers! I needed both a queen size mattress & a full size mattress (w/​o box springs) and needed them in a hurry as I just moved into an empty house. Not only did Simon give me a few great options /​styles /​brands to choose from, he was patient and took time to explain the benefits & features of each. I ended up with much better quality mattresses than expected and at a fantastic price! Simon went above and beyond to make it happen. Superb shopping experience! Thanks!

We tried Sleep Train because we knew about their donations to foster kids. We went in with a fixed budget, and Simon was great at getting us the most for our money. He didn’t try to up-​sell us to something we couldn’t afford or weren’t planning to spend, but he did spend time with us and made us feel like valuable clients. He helped us find something that we would really enjoy, and he gave us a lot of helpful information. Our old mattress was the cheapest of the cheap 10 years ago, so we did not really know where to start. We are really happy with our choice, and it couldn’t have been smoother.
The delivery guys came they next day. They were so quick: they set up our new bed and took our old one in about 5 minutes. We would definitely recommend Sleep Train to anyone shopping for a new mattress!

We expected that buying a mattress would be a real headache, but Sleep Train, and our sales assistant, Jason, helped us have a really great experience! He was super friendly, funny, and understanding about our situation (severe back pain and desperate for a solid, new, mattress that didn’t cost an arm and a leg).
Free delivery was smooth and right on time, and the 100 day guarantee is very impressive– extra bonuses!
As they say, «Why buy a mattress anywhere else?»

We are moving and it has been almost 20 years since we bought a new mattress. Our sales person was Jason, and he said he was new, but he definitely new his products. He was able to answer all of our questions, talked about the sale items and other products we were interested in. He was helpful, not pushy, knowledgeable, and seemed to want to help us get what we really wanted. Thanks Jason!

Jason helped us make a great choice. We were very impressed by his knowledge and professionalism and actually enjoyed the time spent making our decision.

Went in last minute to look for a mattress. Laura was my sales person. She was knowledgable and worked with me to get what I needed. She looked for special deals she could give me. Ended up spending more than I planned but was well worth it! She was patient and helpful the entire time and it was delivered as promised the next day! Highly recommend the store.

Courtney is AMAZING! She started out giving me information over the phone regarding same day delivery and was extremely helpful! We went in immediately after speaking with her since she WOW’ED us with her customer service! We purchased a bed, received an amazing discount on a bed frame (FREE) and 25% off accessories! Courtney is an amazing saleswoman that showed us how buying a bed can really be; stress free and fun! Thank you so much for an amazing experience!

When I was shopping for a mattress I was offered same day delivery, which was suddenly not available when I actually went in to purchase (there are a bunch of reasons they might not be able to deliver same-​day, apparently). So I agreed to next day delivery. I then got a call from the store manager telling me that she forgot to enter my order for delivery, so I would have to wait another day. Then, when I get the call to tell me the delivery time, it is absurdly late in the evening forcing me to cancel an event.
Avoid if you want to get your mattress when promised!

Bonnie was super helpful and knowledgable. She listened to my story and what I was looking for in a bed and gave me friendly advice without being pushy. I give a 4 star rating only because it took longer to get my bed delivered than initially told. I would recommend this location for anyone shopping for a new bed.

Came in to purchase a mattress on the fly. Bonnie was our salesperson and she was great. Informative and amusing, she made the experience easy and quick which was what we needed. She made sure to get us the best price and any available discounts. Great experience, thank you Bonnie!

Uriel was a a great guy and REALLY knew his specs about beds, without being pushy or trying to sells «extras» in the manner of a car salesman (eg, «rust proofing») — in fact, there was SO much to consider, and we had an appointment to run to, so he let us come back later… we took a little longer, and he ever stayed late to let us try the right bed FOR US. He worked WITH us to help a finance plan, gave up complimentary pillows, and even checked the warehouse to see if there were any… «cheaper floor models» (FOR LACK OF A BETTER TERM).
Even when other customers came in, he divided his time equally without making anyone feel left out, made sure we knew what qualities to look for in the bed that was right «for us» — and NEVER pushed ANYTHING — he let us look around, offered advice and experience, and helped us narrow things among available options.
He’s a grade A guy who treats his customers with class, REALLY knows his stats and data on the things he’s selling, and most importantly… he treated us like we were humans looking for a very important part of our lives, not just a piece of furniture or extra comission for him.
I wouldn’t just recommend Sleep Country to friends. I’d recommend THIS LOCATION in general.

Uriel is a swell guy. ;D
THIS GUY KNOWS HIS BEDS thus I can lay down my Weary head!!!

We had a great experience on Monday shopping for and purchasing a new mattress from this location. Jeff was extremely knowledgeable about the mattresses in the store. He made recommendations to us by asking us questions and also based on our expressed physical complaints. We ended up purchasing a Tempurpedic mattress with the mid-​sized base (if you are buying a Tempurpedic mattress for a frame with wood slats, you must have the base underneath it). Jeff also gave us a free set of sheets and waterproof mattress cover with our purchase. Our new vintage bed frame arrived the day before mattress delivery was scheduled and I measured the depth of the frame. I realized that once the base and mattress were in place, that the mattress would be up way too high. I called the store and spoke with Jeff. I explained the concern and asked about the depth of the ultra low base vs. the one I had ordered. He gave me the measurements of the two bases plus the mattress. I decided that I wanted to switch to the ultra low base. He said he would call me right back, which he did. He was able to call the distribution center and get my delivery switched out on the truck for me. He called back again a few minutes later after realizing he owed me a refund of $ 100 because of the smaller base. The mattress was delivered promptly within the promised time frame as well! I would definitely recommend purchasing a new mattress at Sleep Country. The customer service was excellent.

In late June, my husband and I financed a Tempurpedic Cloud Supreme — our first experience was extremely pleasant and easy — there was no sales pressure and the salesperson helping us was friendly and easy to talk to.
Long story short, we ended up HATING our Tempurpedic… so awful. Fortunately, Sleep Country has a 100 night no questions return/​exchange policy. I was a little weary at first and I wondered what the catch was.
On day 72 (last weekend) my husband and I went to pick out our new mattress. John, the salesperson who helped us this time was a nice guy. Again, no sales pressure. It was really nice. He directed us to a different line of mattresses and left us to discuss. We decided on bedset that was the same price as our other one, but we were going to have to spend 200 to even it out since we had already paid on our old one.
He washed the difference and even gave us 2 $ 170 Beauty Rest pillows to go with the bed. That’s awesome! I would always think that nobody would want to go the extra mile for an exchange.
I’d definitely recommend this location to anybody looking for a mattress. Can’t really go wrong with the 100 night return policy… and he definitely didn’t bug us about it.