T-Mobile

I signed up for unlimited data plan. Now I’m
Experienced slow data speeds. I was never told that first towers in Portland are maxed out. I was also not told about a tethering limit of 7 GB.
No full disclosure by T-​Mobile

I tend to be a cynic about cell phone sales, but i was plesantly surprised by staff that took time to help me buy a new phone and helped save me money with a new plan.

I hope this is the right t-​mobile store I went to. But I went in with just an idea of what phone to get because I’m pretty much over my galaxy 4. I had gotten help from this girl, I believe her name was Sarah? She’s from L. A or something like that. But she was such a great help she was excited for me! Lol. We had finally settled on me getting the iphone 6. She answered all my questions and was very helpful. T-​Mobile in general will go above and beyond, we’ve been with them since forever. But I’d go back there just for her. She was awesome!

Of all the T-​Mobiles I have used, this one is my favorite. They are a training office so you can get some lame help but if you say something, they will get you an experienced clerk. If you go in, ask for Andrew… he is above and beyond anyone that as helped me at any of their stores. I have used Vancouver, Lloyd Center, 92^nd & Stark, plus others.

Aaron and Steven are the nicest guys at this store which is why this is the only store I will do business with
They always go above and beyond to make sure all my issues and concerns are handled
I Had To Go Into The Store 5 Times In A Week Time Period And They Went Above And Beyond Every Time By Far The Best Customer Service I’ve Received At Any TMobile store

The guy with whom I attempted to work (twice!) at this location was one of the most insufferable people I’ve encountered in a while. He’s the tall, bearded (of course) younger guy who works there and if he’s the one you get just throw up your hands and leave. I almost wonder if he has a language processing disorder because it was so difficult to communicate simple things to him. It was like he had a script in his head and nothing that anyone said was going to affect what info he gave, no matter how out of sync it was with the questions.

Ok. the people were nice but I am too. I have been in here three times recently. Been a T-​Mobile customer for about 10 years. My old Blackberry crashed and I ran out to get a new one at the Clackamas store (that’s another review) — These guys were nice enough. helped me transfer data but after four days I hated it and took it back. I was warned about the $ 50 restocking fee about six times so I knew that was coming, I picked out another brand of phone and for the next four hours the poor store manager tried to control a stream of people coming in and at the same time transfer data to my new phone. He finally gave up and handed me a piece of paper and a pen and after another hour offered to let me take both phones home and try to figure it out. So I really don’t know whether to give it a 1 or a 5. How about an E for effort?

My first thought while I was speaking to the sell rep —- Wow, this guy probably was a used car seller because of his characteristic & body language. :(He «sighed» right in front of me, when I didn’t know that T-​Mobile is a non-​contract company. He «sighed» again when I said, I heard about the $ 30 deal!
I wanted to say, «I’m really sorry to bother you at work, while you are on the clock, I drove by and thought I might get some more info.» Anyway, I didn’t, I just excused myself and left!
Who hired a monkey to work at T-​mobile? Sigh!!!

This location is usually a zoo. I have been putting off my needs for as long as i could. Finally went in. Was helped right away and done. 1^st time ever. I’ll take it.

Stay away. Worst customer service experience in recent memory.
So we went in for the «Smartphone Discount Days» or whatever they were calling it. I’ve had the Samsung Galaxy S1 since like 2010 and loved it, but loved it to death. Camera doesn’t work. GPS is spotty. Power cycling is random. I’ve dropped it enough that if I got a nickel every time I did so, I could pay retail for a new Samsung Galaxy S3.
I needed a new phone. I was up for upgrade in July or August. I waited for a deal.
The idea was supposed to be this (and this is how their marketing presented it): Pay $ 299, get mail in rebate for $ 299. The fine print read «with qualifying classic plans». I saw the fine print as we entered the store, they had a HUGE billboard.
We «checked in» with this weird Maitre d’ who had a clipboard. Dude adds us to the clipboard and tells us there is a wait of about 20 minutes. We had already looked around, looked at the fine print at the actual phone station where they had a disfunctional phone on display. We said we weren’t interested if we had to change our plan. He acknowledged that. Then we went to Starbucks to kill a few minutes.
Arrived back, Maitre d’ isn’t doing anything except wandering around with his clipboard. There were car sales/​bank home loan booths/​banquettes for «talking shop». It was very off putting. And for our 20 minute wait, there’s no seating. No magazines. Nothing. Just stand there. There were also two counters to «check out» and a kiosk to pay your bill with cash.
So 2 – 3 employees (one of them fastidiously holding the clipboard).
Our turn finally «comes». We go up to connect with our Sales Associate, led by the clipboard/​bouncer/​host. Um, thanks. Guess we couldn’t tell who was calling our names unless you held our hands over to her. We start the conversation by saying we are interested in upgrading to the Galaxy S3. She pokes some keys on the keyboard. She asks where we work to check for discounts. I tell her I work in pharmaceuticals. She spells it with an F and a Z. I am frustrated by this point. If you expect the customer to need complex meeting times to understand purchasing, employ complex people who can convey logical statements to you. And spell pharmaceutical.
Eventually, after 10 minutes or so of clipboard guy doing her job – not joking (WHY IS HE DOING NOTHING ON THE CLIPBOARD THEN IF HE KNOWS HOW TO DO PHONE STUFF?!)– «we» (she) comes to the conclusion we can (MUST) go from a $ 100/​mo plan to a $ 160/​mo plan until the rebate comes, «then you can just go back to the plan you were on». Okay. So we spend an extra $ 180 on our plan to get «free» phones. We told clipboard guy we didn’t want a new plan. He should have just told us, «that’s a negative, ghost rider.» and let us leave at that point.
Incompetent sales people all around. Will not return.

I can’t believe this story, I’ve always thought I was treated right, so I recommended T-​Mobile to my nephew for phone service, and they provided the most reptilian service experience I’ve ever heard of. He went by the store and after talking with them, they agreed he just needed cheap basic service, and their 2-​year contract provided what he needed for $ 100 /​year for 2 lines. He left with their brochures and went home to check with his wife. He called the store back and again verified their price, then asked how much for their cheapest phone and they answered 10 bucks.
He goes into the store and has a lengthy conversation with the woman clerk, and verifies repeatedly that the service is $ 100 /​year for two years and that gives him two lines. Yep they reply, that’s the deal. The hook was set, time to reel ‘m in.
He goes and looks at the phones and selects the $ 10 special and she starts writing up the invoice, that’ll be $ 10 each plus $ 2 /​month each for 30 months. Nephew comes unglued, YOU SAID 10 BUCKS! Yep, 10 bucks each and 2 bucks /​month for the next 30 months. Nephew drives to Wal Mart to get a couple of phones for $ 15 and returns to T-​Mobile.
OK, your service will cost $ 100 /​month for two years. Nephew comes even more unglued. YOU SAID 100 BUCKS /​YEAR, NOW IT’S 100 BUCKS /​MONTH!
Sir we would never tell you anything so cheap as that, there must have been a mis-​communication.
Yeah right. Bye-​Bye folks, won’t be bothering you again.

Super NICE service even if you don’t buy anything. Bianca is AWESOME & so helpful every time I’m in. They never give you the hardsell & are well trained & informed about the products they carry.

I came into this T-​Mobile store about 30 – 40 minutes before they were going to close a couple of weeks ago. The store was a lil’ busy, as usual, but I patiently waited about 10 minutes before Greg helped me. He was very patient, friendly, informative and laid-​back. He didn’t give me any hassles or problems with upgrading my phone although somehow their system indicated I had until December before I could do that although I had previously been informed by another representative 2 months prior that I qualified for the upgrade in September. I was so impressed by his willingness and promptness to help me, I ended up renewing my contract for another 2 years, adding another line, and getting two Vibrants. Being a customer service representative is not easy… so be patient with these guys. I’ve been to this store a few times and the staff there is always very friendly and patient. I believe this is as good as it gets in comparison to other T-​Mobile stores.

To start with, I know I can’t *really* fault these dudes because working for T-​Mobile is probably a terrible, soul-​crushing job and because they don’t really have any control over how things work. That said, I went there THREE TIMES to replace my phone (which broke on its own after just over a year) and each time heard a different story about how much the phone I wanted would cost and how much my monthly plan would be.
The excuse I received? «This is a training store, so some of these guys don’t 100% know what they’re talking about.» Clearly, not much «training» was going on, as the people being trained were all helping me without any kind of supervision.
Gets 3 stars because when I finally got my phone, the (very nice) guy who helped me was so pumped about having the same phone that he showed me a bunch of cute pictures he took of his dogs.

Only one drink deep this time, I headed back into T-​Mobile because my Googlephone was having issues. The thought off being offline terrifies me greatly, so I wanted to take care of the apparent SD card issue right away.
I have insurance for the phone, but I didn’t really want to wait to order something through customer service and do a claim and all that. So I went back in.
Bob: What can I do for you today?
Me: Googlephone no worky. Can’t function as a human. Fix please?
Bob: Not a problem.
Just like last time! Bob is so reliable. They gave me a new SD card, didn’t charge for anything, and sent me on my merry way after making a few test calls, taking a few test photos, and offering me their deepest condolences that I wasn’t smart enough to first transfer all of the mp3s I had downloaded to the SD card to my computer. Live and learn.