The Outer Rim

This place is awesome! The staff was knowledgable and friendly. By luck I found this place after visiting another bike shop where I couldn’t find people to help. Once I walked in here, I was greeted and the guys answered my questions. I bought my first road bike here, and I’ll definitely be back the more advanced I get.

The selection is very good! Stopped in there today to look at the locks, and he helped me find the one that I needed. There was no upselling, and he even recommended one of the lesser expensive ones rather than the tops! I upgraded anyway due to weight, but I still appreciated his honesty. He even demonstrated one of the locks so I would know how to use it when I get my bike.
Wasn’t sure if the bike I will be getting has quick release wheels or not, so he looked it up for me! Very nice guy, and I loved the store.
I will definitely be back again!

Bought my bike here a few years ago. The service is great. The employees are very friendly and helpful. I went to a few different bike shops and found this was the best one I felt around. They are very quick on getting your bike back to excellent condition and the quality of bikes and products they have seem to be very good as well.

They did a good job straightening a wheel for me for a more than reasonable price. It was also done in a timely fashion. The store is clean and the customer service was good too.
This is my new local bike shop :)

Like most of the other reviews, I really liked this shop. I went in a couple times to look at the new bikes and test rode a few. I really wanted to buy from them because the free tuneups for life deal is amazing. However, I felt the best bike for me was a Trek, and they don’t carry Treks. I wish they did.
So 4 stars because I haven’t yet brought them anything to fix, but I certainly will, and then I can raise it to 5. And I’ll have to pay since I bought the bike somewhere else :-(

Brandon was very knowledgeable and helpfujl, quick and efficient. Didn’t try to oversell or promote products that were out of my budget. Much appreciated as their prices are mid-​range at best. Excellent quality of parts. I recommend this store to all riders in East Portland.

Blown away. Never left a Unilocal before and felt inspired to do it for this well run business. Recently moved to the Parkrose neighborhood. First brought a piece of crap Gary Fisher from a garage sale that they totally decked out for me. Really fair on the price great bike now. They also did a break job on a box store bike for my son. They had the breaks tight on this thing but discovered stripped bolts from the assembly. They did not charge me for all the awesome work they did on the breaks. Returned the POS new bike with bad breaks and stripped bolts to the box store, came back to this place. Spent an extra measly couple hundred for the Prefect frame size for my son to ride now and grow into. Got a Marin mountain bike. Very nice, light weight. Really great service. Prices are mid range but they don’t sell junk all of their product is quality. A lot of bang for you buck I think.

Incredible folks here at the outer rim. Took a bike maintenance class and it was great! Great teacher, very knowledgeable and great price. Very friendly and willing to take the time to answer questions and make sure you’re all set.

The Outer Rim always takes care of me. I bought my bicycle there over 4 years ago, and anytime there is a problem I take it in and they fix it. The free tune-​ups for life is awesome, along with the discount on parts, it has really gotten me through the years as a bike commuter. They are all so kind and caring and love what they do. I am truly thankful for the Outer Rim and always send friends there who are in the market for a new bike. Just wish they had a location in inner SE… but then again it wouldn’t be the «outer rim.»

I like these guys style.
It’s in my neighborhood, their super friendly and helpful.
I had an old Puegoet 27″ fixy that needed new handle bar tape, a new seat maybe some fenders and lights.
«Liam» caught on right away that I was not interested in spending a lot of money, but just wanted to make the bike serviceable.
He suggested that he might have some used saddles in the back that I might be interested in taking a look at.
He brought out three brand new saddles that had been replaced when the buyers of those bikes upgraded at purchase… Perfect! $ 10.00…Get Out!
He help me select some handle bar tape and a very inexpensive tail light, understanding the need was to be seen only. Again — Perfect
I am in and out of there for right at $ 40.00 and couldn’t have been happier with the suggestions and the offer to sell someone at the price point they wanted to be at considering the bike.
Honesty, integrity and understanding that you have an opportunity to make customers for life only once really hit home with me.
Thank you Liam, I will be back again and again.

I had my bike tuned up about a month ago and all of a sudden, the front dérailleur wouldn’t shift into the next higher gear. I talk to one of the staff members and explained the issues that I was experiencing. He went ahead and look at it without any questions.
The employee informed of what was happening and what he did to fix the issue. Even though he couldn’t guarantee me that this was issue was permanently fixed, he didn’t charge me for the additional labor to fix the issue. I left as a satisfied customer that couldn’t been more happier.

This shop is a little more expensive than one of chains, but they make up for it with service. If you buy a bicycle from them they provide lifetime maintenance for free, and tem percent off any accessories you purchase for the bike.
In addition, when I upgraded the seat, tubes and tires they credited me for the parts they were taking off to reduce the final price of the bike.
They are always friendly and willing to answer questions. When I first started shopping for a bike they answered quetions for half an hour even though I had only just started looking and was nto ready to buy that day. I eventually did buy from tehm though.
If they do not have what you are looking for, they will order it for you.

Had a great experience at the Outer Rim. It was my 4^th bike shop in 3 weeks, so by this time I’ve seen a range of customer service, bike selection and pricing. Outer Rim’s sales staff was not only knowledgeable, but helpful, prompt, friendly and fun. I worked mostly with Brandon and though I tried a couple bikes, he didn’t try to sell me on the more expensive bike. He seemed genuine in wanting to help me find the bike that I would love riding the most and fit my needs the best. Looking forward to taking advantage of its lifetime tuneup service.

Bought a very flashy blue bike. Extremely happy with the professional service and the quality of the products. The staff were very knowledgeable and threw in about 100 dollars of accessories for 30 bucks. I ride my bike all the time. I bought a bike at clackamas cycle world and it was not as good and I paid the same amount. I highly recommend.

I love this bike shop! Everyone is always super helpful. They have a commuter discount which is awesome and even though I didn’t buy my bike here they will always take a look at it, adjust my derailer or fix a flat, for nothing. I will definitely purchase my next two wheeler here!

Loved the owner, Nadine and her the maintenance technician, Brandon. Great people, very customer service oriented and always giving back to the community. Bought a Fuji Diadora and will go back again!

I would love to give a better review. The mechanics and younger men that work there are GREAT. However the older woman is so condescending I was floored. Eek! Methinks not. I think she needs to leave the customer service to the others that work there. I don’t want her confused with a younger woman. I believe this woman may be the owner. Not only was she full of attitude, she actually knew less than I did and acted like I was a moron. Loveley.
Sara,
Previous owner of C&S Cyclery Sothern Ca.

I came by to get my bike tire fixed. I had rolled through a bunch of glass and had glass coming out of nearly every surface in my tire. I stood in the store for 10 minutes without being acknowledged. I don’t mind waiting when someone is busy, but the worker was goofing off with another female worker. It was clear that I wasn’t just browsing because I had my bike tire in hand.
I still love the place and I will still go there, but I was surprised at the level of customer service this last time.

Yes. this place is as good as it gets… We walked in a couple of weeks ago just to ‘check out’ bicycles, and we were greeted with sincerity, and the blonde lady (forgot her name) came and showed is the basic of bike riding and what we should look for… Sure enuff, she was right. We brought in one bike to be tuned up and it was a great deal! They have an array of great bicycles – I personally was so happy with the service I got, that I went ahead and purchased a new MARIN bike from there… but I didnt realize that I would get LIFETIME tune up with it and 15% off ANY accessories I buy from there… just sold my wifes bike and will go and pick up another MARIN bike… Defly cant go wrong with this place and staff!

Whether you have been riding bikes for decades or just getting your first bike The Outer Rim is the place to start or maybe finish your search. If you have no idea what you want or need in a modern bike the staff here are extremely knowledgeable and will help you find a bike that will fit your needs and biking abilities.
There is never any pressure or hard sell, in fact if you just want to look around you can do that until your heart is content. However if and when you have a question the staff is quick to come to your aid.
A lot of places talk about customer service… this place actually does it; they walk their talk! the first time I came in it was to have some service on a bike I purchased from another bike shop and I was treated better at The Outer Rim than I was at the shop that sold me the bike.
I had hardly gotten through the doors when I was greeted and asked how they could be of service. I told them the situation and then they spent a long time with me answering all kinds of questions and never did I feel rushed or that their focus was not on me.
Over the course of time I have dealt with a verity of the staff and I have always been treated like I was their most important customer… needless to say, The Outer Rim will be getting my bike business for a long time!
Thank you!