GoWireless Verizon Premium Retailer

Been to a couple GoWireless Verizon stores and this is one of the best stores I have been to in awhile right under the Hillcrest store ;) Great service and very knowledgeable about everything verizon. Will be back soon from my Verizon needs thank you Desirae and Team !!

At first, I was impressed with Jill’s knowledge and professionalism. However, you’ve got to be smart, because she tries to talk you into things you don’t need! Well, she talked me into purchasing an accessory that when I got home, I discovered that I really didn’t need. There’s an application for that on my phone! Of course, I returned it. I was upset to discover she was charging me $ 25, restocking fee! I hadn’t even opened the box!!!
They, I received a Verizon text that I had exceeded my data limit. How could that be? I went back to inquire how I could have used double the amount of data in just three days! Are you sitting down… when Jillian (Jill) downloaded my information from my old phone to my new one, she didn’t used the WIFI!!! I was charged for all that time and downloads!!! She apparently couldn’t remove/​credit those extra charges.
Buyer beware!!! Don’t trust them!!! I assure you that I won’t go back!!!

I generally don’t do this but I have to let everybody know about my experience regarding the returning of a wrong item I was sold. I was sold a screen protector when I purchased a new phone with a premium package that didn’t fit my phone. When I went back to return it (7 days later after calling them twice to let them know of the mistake) unopened (wound up finding it on Amazon much cheaper and I couldn’t wait to protect my screen anymore) I was given a hard time about returning it and then charged a $ 20 restocking fee on a $ 40 item that was given to me incorrectly in the first place. The item that I needed they did not have in the store to even give me. I would have taken the extra screen protector but they didn’t even have it.
I’ve been using them for quite some time for all my family’s needs (4 phones) and they have been very good. Jorge was excellent and was very accommodating but the manager Desirae basically said there’s nothing she could do which is very hard to believe. She was not accommodating or friendly at all, in fact being difficult, which I found surprising considering most of their employees are.
It just seems to me to be very pennywise and pound foolish to risk losing a loyal customer of many years for $ 20. Very poor business practices.
I will be going to the Verizon store from now on just on principle. I’m not willing to work with an establishment that is totally inflexible in their business practices especially when the error is on their part.

Took advantage of my elderly mother. She went in to pay her bill & was asked to upgrade her flip phone to a smart phone. They ended up selling her a cheap 8gb Galaxy & charging her $ 60+ a month for 1gb of data! It was not under contract. Also charging her for a lot of money for a wall charger that she didn’t need since the phone had one. Also the they gave her paperwork she had clearly states no termanition fee! They charging $ 250 to return phone since she was added to my AT&T. Note she had the phone a day. None of her paperwork said anything about a $ 250 fee. Verizon associates produced paper that they claimed she signed stating this & it was’t even her signature! Very unethical business! Avoid at all costs!

Excellent customer service! Very patient. Jason did a great job taking care of our needs. I highly recommend this location for any Verizon needs.

I went into this store trying to get a verizon phone activated on my account because my old phone broke. I purchased a verizon phone from a current Verizon customer in hopes to get it activated on my account (which i just did on another line on my account a few weeks ago). Store representative caleb said that a new policy that came out about a month ago now charges 10 $ for a new SIM card. I called the usual price in store that I go to in Mission Valleyand and they stated that it is always free and you come on into the store and they would be glad to help me out. I went to the store in Mission Valley and was in and out in 15 minutes and no charge. Thats true customer service. Shame on the Poway manager for being greedy.

The guys at the Verizon store were awesome, Jason and Darien. They helped me upgrade to my i6 and answered all my questions.

Jason S was such a huge help! After dealing with the terrible customer service in the Carmel Mountain location, we came to the Poway Road store and the helped us immediately. Even the customer service we received on line or on the phone paled in comparison. Jason was very personable and explained «the small print», which wasn’t offered to us on the phone. He also explained the new phone operations and made suggestions that I really appreciated! He didn’t make us feel rushed but still acknowledged other customers. Overall it was a great experience. I will definitely keep coming back to this store!

So this whole time I thought I reviewed AT&T but it was placed under Verizon so my first review has nothing to do with this company and I apologize. I hit ATT wireless on the search and apparently didn’t realize Verizon came up first. I know nothing of this Verizon store they are probably great, but the AT&T and how way I would never recommend to anybody.

If I had written a review for Verizon (the whole damned company!) yesterday, it would have been some number of MINUS stars. Seriously — between not having the Galaxy S5 for months, then not being able to reserve one, being lied to about what was in stock before driving to three different locations, inaccurate store info online, and then a system-​wide computer outage rendering all offices and employees useless for half a day — wow. I was ready to switch our whole company account off Verizon.
Today, only because of Stormy Chadwick at the Poway store, it’s a five star rating. He had my phone in stock, transferred data quickly, set up my rebate paperwork, and even applied the screen protector I had purchased elsewhere! And he got it all done in a few minutes so i could catch a flight to Dallas. Cheerful, fast, competent — make this guy a store manager, or I’m going to hire him away for our customer service team. Not kidding: Stormy saved a corporate account for Verizon today.
p. s. Love my new phone (so far).

Excellent staff, great customer service. They took time with me and were friendly, helpful and knowledgeable. I will be coming back this store for all my future Verizon needs!

I have found that the Go Wireless «premium retailer» stores have much happier employees and they can do almost everything that «real Verizon stores» can do. If you are sick of pushy, rude, arrogant Verizon store employees under pressure by ridiculous quotas and corporate micro-​management, try these guys!