Sprint Store by Wireless Choice

This is my go to Sprint store. I find myself disappointed in service every time I go to a different location. Today I was helped by Wes and Diego. Very detailed oriented. I have multiple lines on my account and Wes made sure I understood the charges for each line without really having to ask. I also didn’t feel pressured to buy anything that I didn’t want. He tried to find a plan that would best suit our needs. Excellent customer service. So much better than the experiences I’ve had at other locations. Thanks for being awesome!

This is the only sprint store I willingly visit.
Good guys working here I feel more like a friend than just another customer.
Shane or the manager are often the ones that help whenever I go in. It’s typically always busy but they manage to multi-​task and handle multiple things as once to keep the line short and quick.
Always very helpful and willing to take the time to benefit me, the customer.
Thanks guys…

We had a wonderful experience at this store! My son’s IPhone would not turn on and Wes went «above + beyond» to handle this situation. He took care of it in a professional manner and was great with his follow up! I usually go to the company owned Sprint Store in San Diego when we have any «issues», However, after this experience, I will always go to this location! Another employee by the name of Diego needs to be praised too! His follow up and attention to detail was wonderful!

The Poway Sprint store was very helpful to my husband today. He needed a new SIM card to get my phone working and within minutes he was out the door at no charge. Customer Service is alive and well, and this is further proof that not only is it possible to make customers happy, but it reinforces that we have chosen the best carrier for our cell service. Thank you to the two gentlemen working today!!!

We got the old bait and switch here at this store. We signed up in Nov. 2015. George the «manager» helped us. Made his little notes on scratch paper showing that we would give us 10 gb per phone and all the awesome stuff that we would recieve. We needed this because our son always seemed to go over. This was our main concern. Plus with the buy out of our old contract with At&t it was a good deal. The first bill was a little high like he told us it would be. The second was apx. $ 170 which was still okay. Then around February we started getting these notices about going over our data. Now we pay almost $ 200 mo. Stopped by the store to inquire. They now say there was no such plan like that, ever! wtf? For the time being we are stuck with 10gb to share. We will terminate. Always save that paper they write your promises on…

I went there twice in 2 weeks for two different problems. They are very nice and knowledgable about the products. My phone was both times a very simple fix. I did not have to wait and my issues were taken care of in 10 min. Recommend this store

I had an awful experience at this store. My iPhone screen has been acting up for a few weeks and the touchscreen only works intermittently. I decided to bring in my phone after explaining my issue over the phone the an employee at this location.
When I arrived, I realized the technical guy is also the sales guy, so I had to wait a while for the customers before me. After they left, I got the sense that the assistant manager didn’t want to help me.
He was more concerned about selling a new plan to the people waiting. So he started making excuses as to why I shouldn’t use the insurance that I’ve been paying for. «The insurance will take 5 business days and by then your phone will be totally broken and you’ll lose all the data you have» and then, «The Apple Store has special tools I don’t have and they can transfer your data, I can’t.» Then, «Your phone has a problem Apple knows about so they will just give you a new phone, no questions asked.» All lies!!!
The phone was 2 weeks past warranty, he knew this when he looked up my account. He sent me on a wild goose chase so he could get me out of the store.
When I got to the mall and spoke with the manager, I realized I got duped. I called customer service and spoke with a manager who issued my a $ 100 dollar credit, but I am still unhappy. When I get my new phone tomorrow, I am going to another cell phone provider.
Aside from the lack of the customer service, I have other issues with this company. The warranty was misrepresented and my service is unreliable. I never dropped calls ever with my previous provider. In addition the data is very slow.
Do not buy the insurance they sell here. I learned that lesson the hard way today. Buy the insurance from the manufacturer of your phone. The insurance Sprint sells is more expensive and pretty much worthless compared to the other options available.
I will be sharing my experiences with anyone in the community that will listen.

So I have only been with sprint for 3 months and they have been such a pain in the ass.
We went to Poway store and the guy who helped us PROMISED us 9GB of shared data and our bill would be around $ 120 after taxes. Okay, that’s reasonable so we signed up fast forward to our first bill was $ 147 so I called and the guy worked his magic and applied some discounts our next bill was $ 115 I was pretty happy thinking that they had fixed the problem
Just got our February bill and it’s back up to $ 147!!! Now I have to waste more time on the phone with these morons to fix a problem that shouldn’t have happened in the first place!!! Honor your price that you promise me!!!
Sprint sucks, their customer service sucks, and their coverage is pretty awful. Lots of dropped calls not worth the high prices

Went to the corporate store to see about switching a few lines from Verizon. I had to wait a while before being assisted and once I got the chance to talk to someone I got the feeling that he was checked out and could care less wether I was assisted properly or not. As soon as I got the chance I booked it out of the corporate store and ended up in the Poway store. All I can say is WOW! I was immediately assisted by Wilson, he greeted me right away and genuinely seemed like he wanted to help me unlike the other guy at the corporate store. He knew all the answers to my questions and even answered a few questions i didn’t even think to ask. The process to port our numbers over was smooth and the first months bill was what Wilson told us it was going to be. I went in about a month after for random question and I was pleasantly surprised that he was just as helpful when we were signing up. Bottom line: Wilson is professional, he knows his stuff and gets the job done right the first time. I have and will continue to refer him to my friends and family

they don’t even deserve one star! sprint is the worst phone comapny you can ever go to. they try to pursue you into keeping a product that you don’t want by offering a discount on every bill and then you come to find out that every bill you get does not have that discount on it. then you call customer service and all they tell you is to go back to the store who helped you to get the issue fixed and you go to the store countless amount of times to no avail. then to your surprise you receive a almost $ 300 phone bill. this as been an ongoing battle for months. this is beyond bullshit. this is the worst company for customer service and their service in general is shit. they want all this money for service that barely works and your phone is always roaming. do not and i repeat, do not ever sign a contract with sprint. they do not honor their word and are completely dishonest with their loyal customers!!!
they ought to be out of business because they are absolutely horrible at helping the customers who help them keep their job! oh and if you go to this location never get help from george the manager because he doesn’t manage his employees well or make sure that the customer is completely satisfied. he should be fired for allowing his employee wilson to lie to loyal customers directly to their face because he can’t own up to his mistakes!!! they both should lose their jobs! they obviously don’t deserve to work here allowing this bullshit to continue for this long! never go to sprint for services or to this store! i hope this location closes for good!

I spent over an hour and a half at this location as Shane diligently tried solving my problem syncing my iPad to my phone. He was very patient and determined to figure out the problem. Not only did he fix it but he also uncovered there had been fraud on my account and pointed me in the rite direction in how to take care of it. My experience with sprint however is not that great after being a loyal customer for over 8 years the call center for fraud only took care of the first issue but did not compensate me for the issues it caused. But if your like me and are stuck in a contract go to the Poway sprint store and ask for Shane. Best customer service!!! This will be the ONLY location I visit from now on. Thank you so much shame your hard work does not go un noticed.

Poor service. Trying to buy a phone for a disabled veteran, was the only one in the store at the time. As the clerk was setting up the phone, several people walked in for various reasons. The clerk told me while she was waiting to get a new phone number for this phone, she helped the next two customers, the 3^rd customer tried to slip in to pay her bill. I kindly stopped her to say, I’m trying to finish a purchase for a disabled vet. The young lady behind the counter is nice, however doesn’t have control of the store with multiple people.

The Sprint knowledge and service at this store is fantastic, thanks Wilson!
Details:
I had a phone repair appointment at the store but ran late past my appointment. Wilson and Luis were very accommodating despite me running late.
Wilson then spent an hour to help me with a phone /​account issue, and then helped me review what new service /​phone options were available. As a fairly knowledgeable and long time Sprint customer, I didn’t even know some of the plans and options available. Wilson shared with me some great info to consider.
Thanks for going way above and beyond to help me with my phone /​account issue, you guys are great.
I highly recommend this store and the folks here if you’re shopping for cellphones /​plans!

Excellent customer service! Steve was extremely professional with us and was able to switch my current plan with AT&T hassle free and cut my payment plan in half! We walked out with an iPhone 6Splus, Galaxy Note 5, and an 8″ tablet all under $ 200. Vinh Tang was an amazing help as well with the switchover. Andy, the District Manager was also courteous and took care of us like family! Favorite sprint store. We appreciate it gentlemen.

So this place went above and beyond. Steve was very welcoming and very helpful from the beginning. Also Wilson took his own vehicle to another location more than 30 mins away to pick up a phone that was out of stock in this location overall prolly the best customer service I dealt with in a very long time highly recommended.

Wilson here is The Man! He kept promises, was prompt, courteous and followed through. I switched for T-​errible-​mobile. Loving my Note 5 and my kids are loving their iPhone 5s’.
Thanks Sprint

Service was great when we got brand new phones but my wife’s screen protecter started to come off after she cleaned it and we went in to have it replaced they said it was covered for 14 days well it was day 14 they wanted to charge us $ 30.00 because the Manager George said it was user error and he gave my wife a very bad time about it. George needs to work on his people skills he was a total A-​hole they did fix it at no charge but they were not very friendly. Come on people work on your people skills
Bob J

Normally this store is a hit or miss. Sometimes you get really nice and helpful people sometimes you get really rude and unhelpful people. Today was the best experience I’ve ever had with that store! My iPad was missing a SIM card and Mike called 5 different stores for me to see if anyone had an extra SIM card that I could have. He also tried all of the SIM cards he had in his store. Asked him additional questions about upgrading wanted to know the difference between easy pay and leading and with just one shot I understood exactly what he was trying to explain and was aware of the options I had! Will be asking for him next time I go back!

I’ve only been in the store twice but I’ve had great customer service both times. Each time I was greeted when I walked in the door and someone was able to help me right away. Both times that I went was during a slow period in the day though there were few customers in the store.
The last time I went in and I needed help canceling my home line. There was nothing wrong with it I just didn’t need it anymore. I called the customer service line and had trouble canceling it over the phone so I decided to go in to the store. They were able to help straighten everything out with me and called customer service for me and help me get through the process very easy. It made the trip very pleasant and I was in and out of the store in no time and on with my day.

FYI — THIS LOCATION IS A THIRD PARTY RETAILER that sells sprint amd will not take care of their customers. I should have known because the customer service was terrible. Cameron has been the one my family and I have been in contact with. I can’t say he helped us at all. When my dad got a new phone somehow Cameron was able to attach his line to ours. We were paying over $ 300 a month when there were only 2 people on our account. We never got an apology.
Yesterday I was at the Sprint in Encinitas and they are fabulous. The people there make me proud to be a Sprint customer. I called the wanna be sprint in Poway and guess who answered the phone. Cameron. I explained the situation and once he was able to find my parents account he said «Oh I remember that customer» in a bitter tone. Cameron told the sales person at the Encinitas store that his location does not have the same warranty as a real Sprint store. He said that he had the same case my mom wanted to exchange through the warranty and said we could drive to Poway to buy from him. HELL NO!!! Not giving him commision ever again.
I highly recommend you AVOID THIS STORE. Always ask if they are a genuine sprint store or a third party. Through a genuine sprint store the otterbox would have been covered under warranty. Super disappointed with Cameron and this horrible sprint store. If you must buy something from there avoid Cameron. I would not wish my enemy to get serviced by him.