Poway Valley Collision

I have a black Audi and tree sap had landed on the side
of my car. I took it upon myself to remove the sap with a clay bar… after a few beers and with darkness falling I discovered that I had damaged the paint and wax would not cover it. I phoned Poway Valley Collision and set an appt. the following morning. I arrived around 720AM, they didnt open till 8am and a gentleman quickly came out to look at what I had done. He said he would take care of it. At 830 AM the same day I received a call that my car was ready and there was NO charge. I could not believe a company would do this for free and picked up my car the next day. Problem solved. .no more blemish and what a kind gesture on there part. Two thumbs up for this company… and thank you so much for removing my mistake and making my car look like new again!!!

My girlfriend came here when her 2012 Civic SI got smacked in Mira Mesa. Everyone who works here is very friendly and professional. They were on point when it came to keeping us updated to when her car would be done. The car came out looking new again. Would definitely come back in the future. Great job!

This was my first time dealing with Poway Collision, and I hope that it’s not representative. I had moderate damage to a 2014 FIAT 500E. As far as I can tell so far the damage was fixed, but it took 1 day short of two months to complete. There were a couple of extenuating circumstances such as Christmas and New Year, and some parts that took a couple of days to order, but two months was way out of line. During that time they missed at least half a dozen promised completion dates. So I did get my car back fixed, but I had the inconvenience of living without it for far longer than I should have. I had couple of other minor gripes. One was that while they replaced one tire that was damaged they left me with a car with one brand new tire and 3 almost bald ones. I would have happily paid to have at least one other tire replaced so that I didn’t immediately have to figure out how to get new tires. In addition, they didn’t bother to check tire pressure and the warning light was on, so the first thing I had to do after picking up the car was to find somewhere to check my tire pressure. These weren’t essential things, but would have made a difference if they’d been taken care of. My real gripe, however, was with how long it took to get the work done. It should not have taken anywhere near that long. I won’t be talking cars there in the future.

If you’re looking for great auto body work and customer service look no further than Poway Valley Collision. I was rear ended on the freeway and from start to finish the level of professionalism they had with me was superior. I worked with Jimmy who contacted me throughout the week and delivered exactly when he said he would. Also Britney at the front desk was extremely friendly and helpful! Hopefully you won’t be in an accident but if you are trust this company you will not be disappointed.

My 2002 Honda Accord was rear-​ended 2 weeks ago. The guy who hit me had AAA, and they sent me to Poway Valley Collision. My car was done a day sooner than expected (how often does THAT happen?), and the work was excellent quality. I would definitely go back again (but hopefully won’t have to!).

Not much for writing reviews, but I felt like I had to say this… had our vehicle in there for more than 6 weeks due to an accident. We failed to remove everything from the vehicle before it was brought in there, including our 5yo son’s wallet. He had saved up more the $ 50 dollars from chores and good deeds, etc. When we got our car back, all he had left were a few $ 1s.
Not sure how the repair went since we just got our car back, but I guess the moral of the story is to make sure you clear out your belongings before you take your car in for a service — to this place (or any other place)!!!

Expediency, communication, customer service, and excellent work. Seriously everything I could have asked for given the unfortunate circumstance that brought me there. They made the process seamless. They even provided me with a little sample of my car paint for future scratches or dings, and washed my car to perfection — I felt like I got a brand new car when it was returned a day earlier than originally quoted. Perfection.

From the moment I called to the moment I stepped in and out of the Poway Collision building the staff, repair facility and location were all five stars. Very welcoming atmosphere both on the phone and in person. Jim took pictures of my vehicle sat down with me and went over the full details of what to expect for my body collision repairs. Top notch facility, I highly recommend you give them a call for your collision estimate. Thanks again Jim! Jeff & Christina

VERY BAD EXPERIENCE!
Five minutes after leaving Poway Valley Collision my car broke down on Poway Road leaving me stranded. I called Poway Valley Collision asking for some assistance and they told me they were too busy with other customers to help me. I had just written them a check for $ 2300. I understand they needed to help customers in their business but they could of said that as soon as one of our employees were free they would send them a mile down the road to help you. My car drove just fine when I dropped it off at Poway Valley Collision but when I picked it up the battery was just about dead and there was no oil in the vehicle. I called the next day and complained to the manager and I was told they could not help me, they did nothing wrong. That is not the customer service I am looking for in a business and I will tell everyone I know not to go to Poway Valley Collision!

I’m rating on customer service, specifically on getting an estimate. Although the front receptionist was ok, the gentleman giving the estimate could have been friendlier. I was ok with the estimate he gave, but he must have glanced at my phone as I browsed other repair shops for a 2^nd estimate. I should have not done that in the first place and I thought I was discreet enough when he walked away to get the printout. When he came back, he said, «If you go to the dealership, it’ll cost at least double…» In my opinion, he could have stated differently like, «Just in case you may want to get a 2^nd estimate, I can assure that our service is…» But, I left Poway Collision thinking that they just want the money. Work on customer service please!

Excellent and friendly service. I had a minor scratch and PVC fixed it in 15 min. I just showed up and they fixed it right away!

Poway Valley Collision has never disappointed us. Of course, it’s a place you hope to never have to go, but when you do have body work to be done these are the folks to do it for you. I backed into a concrete post while shopping and took the car to Poway Valley collision for a free estimate. They were able to get my car in that same week within a couple of days and they had it back to me within the promised amount of time, and they did not have to charge more than the estimate, which can happen if there is hidden damage.. They were able to repair my bumper instead of having to purchase a new bumper and they found me a used tail light cover which also saved me some money. It looks great! On top of all that they even buffed out some scratches on the bumper which wasn’t even part of what we had asked them to do. The whole thing looks brand new. We are so happy with Jim and Mary and everyone at Poway Valley collision! very professional, top-​notch work.

I just picked up my car from Poway Valley Collision, and it was my first interaction with them (insurance claim). They are a class act, very friendly and professional. I really liked the online status updates of where my car was in the repair process. (It probably saves them a ton of phone calls from owners too.) When the rental car company took a very long time to arrive with an undersized car for all the customers that needed a rental, Jim took it upon himself to bring me to the rental car office. Talk about going above and beyond. When I picked up my car, it was spotless, inside and out. I hope that I don’t ever need their services again, but if I do, I’m going back to Poway Valley Collision.

I am very pleased with Poway Collision. They did an amazing job with repairing my vehicle and in a very timely manner… a lot quicker than they had initially quoted. They were very polite and informative and assisted me with any question I had. I also loved the fact that they washed and cleaned both the inside and outside of my car. They are great! Hopefully I won’t need to have my car repaired again in the future but if I do, I know that they will be the only place I will trust! Thank you!!!

I’m giving this 2 stars instead of 1, since the folks there seemed to be decent people and I wasn’t there to verify, but…
The wife’s car was in a collision that had not yet been verified as the other party accepting fault. So we were initially getting estimates to work through that parties insurance to get work started sooner, and avoid having our deductible at risk (and the hassle) of our own ins co. Call that the fault of our insurance co. or us wanting to avoid hassles, but that was our prerogative.
Instead of giving the «free» estimate that I believe their website said they would do, they immediately redirected her to go back to her own insurance to be able to begin work. If I remember correctly BOTH insurance cos. included PVC as an approved facility. But for sure, ours did which is why we went to begin with.
So bottom line is, I was annoyed by not getting what was asked. And some days later, the fault acceptance came.
The result? By not getting our free estimate, we decided to take our initial $ 4500 some odd dollar estimate to another facility. The total was adjusted to over $ 5200. I’m sure that repair shop is very pleased.

PVC treated our Honda as it was there own car they were repairing. Updates and suggestions throughout the repair time. No matter where you live in SD having your car repaired here is defiantly worth the drive to them. Family atmosphere and courteous people!!!
This the only shop I will ever use, as they truly care about you an your car… Like other reviews, they fight and represent YOU, not the insurance companies!!!
Thanks Mary & Jim for the outstanding attention to detail!!!

This place is awesome. The staff at PVC are nice and friendly. They really do an excellent job on repairs. My car got hit and the entire front right side bumper was damaged. When I got my car back it looked like it never was in an accident. If you’re looking for an honest shop this is the place to go.

I was rear ended at a red light, so I had a VERY minor bumper repair done. After picking up the car, I noticed the new paint wasn’t even and had been placed onto the lower, differently colored plastic piece below. For example, it looked like how it looks when you attempt to paint trim work and fail to use the blue tape. There was also a new smudge/​discoloration on my trunk, the items inside my trunk were tossed about so it looked like a tornado had passed through, and when I turned on my car, my radio was BLASTING on a radio station that they had programmed OVER one of my pre existing stations. Weird! I went back to point out the damage and the gentleman was very helpful. He agreed the work was BAD and was able to at least remove the new smudge with a cloth and rubbing compound.
I made a new appointment to have the bumper done over where the paint hadn’t been properly taped off previously, and after multiple follow ups on my part, to their credit, they agreed to pay for a day’s rental car so I could get back and forth to the shop again. Afterward, it looked fine.
At times, I found the phone and front service desk service lacking (not greeted in a friendly way, asked repeatedly in an accusing way if I had an appointment even though every time I tried to schedule one they said to «just come in,» and hung up on accidentally during a conversation without a return call even though they had my contact information). However, the initial handling of the estimate was good as was the timeliness of the first repair. I also liked the online updates. Wish I could give a better review, but this was my honest experience.
P. S. I JUST READ 11 «FILTERED» Unilocal REVIEWS, WHICH I WISH I HAD DONE FIRST. NEVER WOULD HAVE GONE HERE. What is going on, Unilocal?

I’ve used Poway Valley Collision twice now (and I think my parents have used them once) and we have never had any problems with these guys. The service is excellent and they fix your car pretty quickly.
I love how they keep you up to date on what’s going on with your car through their email service.

My car got hit & run in a parking lot):
Initially, we thought we’d only have to replace the bumper, but Poway Valley Collision found that the lights needed to be realigned as well. So an extra star for thoroughness (we didn’t mind because we were paying the same insurance deductible). The customer service there was great and they are very nice people.
However, it took longer than their estimated time to complete the repairs. They told us it would be ready by Friday, but never called us to let us know that it wouldn’t be ready then. I had to go the whole weekend without my car, and then had to rush to pick it up on Monday before they closed at 5pm. The hours of operation are pretty inconvenient and I wish they were at least open on weekends. Also, they don’t take American Express.
The overall repair job was okay — in the sunlight, the car looks brand new, but in the shade I noticed that the bumper isn’t perfectly aligned like before. I couldn’t see this when I initially approved the repair, but they did a good enough job that I won’t go back to complain.