Johnny Rockets

I wasn’t particularly looking forward to going to a chain restaurant but my daughter and her boyfriend wanted to go to Johnny Rocket’s so we went to the one on Thayer St in Providence. It was Saturday evening and busy. The employees were almost running and the manager came over to take our order to help the servers. He was extremely friendly and helpful. I did not realize until we walked back, several blocks, to where we had parked the car that I had left my wristlet– with cash, credit cards and i– phone behind. I ran back praying it wasn’ t long — gone and when I got there Luis smiled and held up my bag. I tried to give another tip for their honesty but it was refused. Clean place, good food, great people.

These guys do it right. Good food, vegetarian options, yummy beverages. Decent salad. Always clean, always fast. the Thayer St location has the best staff! We will be back (our son loves JR’s)

The woman at the register is one of the rudest people I’ve ever encountered. I’m not likely to complain about service or anything if it’s «meh» but this was just flat out terrible. Her name is Jamielynn from the name badge I saw. Food was alright, I didn’t expect much but needed something cheap and quick. I won’t come back.

The worst service I have ever met ever!!! Was Ignored all the time. Will never ever go to this place again.

Im pissed the food sucked, very greasy, ordered a rout66 and two had no mushrooms asked for no seasoning had seasoning. The restaurant was absolutely filthy filthy. The tabe was so improperly cleaned. Had to move from my seating position twice. The bathroom door was sticky gross to touch. Water droped from the ceiling into my shake $ 5.00 waste and here is the kicker fruitflies in the vinegar that i put on my fries. I didn’t notice until i mixed the ketchup with the vinegar and saw flies in the kechup thing they give you. My 2yr old daughter spilled my shake and the waitress was like in space and didn’t see my waving to her for a towel i had to get up and ask the cook! Then they had the nerve to ask if i would like to have the fries to go that i initially ordered from the beginning which was about 5 minutes after I was done eating. $ 30. Bucks down the drain! I hve seen the worst management ever three employees standing around as if they were lost

The food was not so good. There was a bit of a wait before the waitress came and took our order and they were out of chicken fingers. My friend thought his burger was too greasy, and my BLT’s bacon was bad which I did not think was possible.

Like any chain restaurant this place has food that tastes funny. Interesting concept… throw back to 1950’s America, but other than that there is no reason to eat here.

Haven’t been to this location in years but was in the area and stopped in for a milkshake. The place was filthy. There was lots of trash on the floor and while leaning on a ledge while waiting for my drink I discovered it was pretty sticky. The employee that took my order was friendly and quick. My milkshake was delish.
Based on how yucky the placed looked though I’m not really interested in a meal here any time soon.

Absolutely the best place to go for a small bite to eat or even just a milkshake! This particular restaurant is fantastic with customer service, just a few weeks ago a friend of mine forgot his sunglasses, and today we came strolling back in to find the waitress remembering us and presenting us with the glasses before we even got a chance to take a look at the menu! It was amazing how she recognized is in just a few moments time. This restaurant is located in the hub of Thayer street, and for anyone familiar with the place, knows it’s the perfect place to grab something to eat and explore one of Providences most valued areas.

Mike is great.

I have been a Johnny Rocket’s fan for many, many years, and — having recently moved to Providence — I was thrilled to discover that there is an excellent Johnny Rocket’s right in my neighborhood.
I’m giving the Thayer Street restaurant 5 stars because it is one of the best Johnny Rocket’s I ever tried. I’ve had two meals there recently and both times the food and service were both excellent. The burgers and fries were hot and delicious and the shakes rocked.
I was surprised to read earlier reviews commenting on poor service. I just had dinner there this evening and everyone was friendly, helpful (especially on milkshake flavor choices) and utterly professional. The place is clean and has an upbeat vibe… without being too loud.
This will definitely be my go-​to place for my hamburger, fries and shake fix.

This is the first time I’m writing a review, and I’m doing so because I’ve never been so outraged at terrible service.
Waitress that served us had a huge attitude problem. She practically threw the food at us, and leaned from the booth to throw us our food instead of setting it down nicely. She also threw us the bill, literally. However, she placed food on the other table nicely. Biased service, racist waitress.
Left no tip for them, and will never return to this awful place.

We use to eat here when we lived in the area and were younger. Now we have a 3 yr old and were in the neighborhood so thought we would visit.
So we got seated and got menus quick. We ordered. all was going well. Until
my husbands oreo milkshake came and was literally dripping down the side. The waiter said something along the lines of «sorry about the whipped cream, we ran out»…what?
Quickly we got our meals. My husband got a hamburger and he said it was good. My son got hot dogs and they were black. burned black. He did not eat it and we don’t wonder why. I had chicken tenders and they were alright. I also ordered cheese fries which did not come so when asked «is there anything else I can get you» I responded with the cheese fries. Well the cooker finished cooking them but the waiter was too busy chatting and they sat there. by the time we got them we were almost done eating and they were warm at best and cold in places. I also saw the cook tending to her phone a few times during «cooking» which is no surprise as to why the fries were forgotten in the first place and the hot dogs over cooked.
Overall I would give it 1 star but my husband had a good burger. Service was terrible, guy looked new and confused and was too busy having conversations. Cook was busy on phone and also chatting.
Tables were clean though so there is that I guess.

Walked in, waited for two minutes, was ignored, left.

This is where you end up when your 6 yo chooses your dining venue. It really was not bad, but nothing to write home about. Husband and Kid LOVED their ice cream shakes. Their burgers looked appetizing, and I was highly impressed that you could opt for chx breast or boca burger instead of beef. I was also impressed that they had salads on the menu… I ordered the Chipotle chick garden salad… think I could have made something more interesting. Next time, I will let the kid and hubby go by themselves.

The perfect spot when visiting the Brown campus! The staff is friendly, energetic, and always smiling! I love coming in here for a quick milkshake snack or a juicy burger! My favorite is the chocolate peanut butter! I recommend the sweet potato fries too instead of regular with the burger!!!

So being an international, I wasn’t aware of the Johnny Rockets culture here. My friends and I ended up in Providenve, RI, one time when we took the wrong train…
We were hungry and checking out the scene here when we saw this place and they got all excited (they grew up here).
It’s a typical American food chain, I guess. Looks like the 1970’s and 80’s. Those seats, the uniforms, it’s different! They had really good shakes and fries.
Definitely worth making a stop for if it’s on the way.

I’m not one for reviews, but this past experience left a bad taste in my mouth (literally).
This was the second time they messed up my order using Foodler/​Dash. I was a little ticked, but I understand that ordering through a third party means mistakes can happen. I called in and the gentleman on the phone apologized and corrected my order.
However, I was foolish for not checking my order the second time around. As soon as I returned home I realized they had messed up my order AGAIN (& this time Dash/​foodler was not to blame, because I repeated my order to Johnny Rockets over the phone to confirm). To boot, the burger wasn’t even cooked properly & was mushy, but I was too irritated to make the 10 minute walk for the third time to complain.
Overall this place was just extremely disorganized, and its employees need to pay more attention to customer orders.

Burger is what I expect but this particular JR doesn’t really make me a happy customer anymore.. First burger didn’t come out as ordered and when it was fixed I saw it sit up there– in fact I saw all the food just sit up there– waiting to be delivered. This place just lacks organization and leadership.

After an exciting P-​Bruins win, my son and his girlfriend asked for a Johnny Rockets dinner. Wandering back through Providence Place, we found that it was nearly 6 – closing time. Fortunately, The PVD™ has a second Johnny Rockets in the very cool Thayer Street area. And this JR’s did not disappoint.
You know what you’re getting here… burgers, fries and shakes. This particular outlet is small, with a nice counter that reminds one of a ‘50s style joint. Then again, that’s the vibe that one gets in this place!
Our server was adorable – a hard working RIC student who was very personable and sweet. She was working very, very hard to ensure the patrons at that counter were all taken care of appropriately. We were very impressed.
Food is standard JR fare here. Be prepared to have large portions, tasty burgers, etc. I’ve always thought the shakes were a bit small, but that’s probably my gluttony talking.
Notes…
1. On street parking. I parked on a side street and walked a block or two to arrive… but damn, was it cold!
2. It’s a hangout for Brown students. And some of them aren’t all that bright (see my tip about the genius who couldn’t understand what «just a minute» meant when he wanted to go to the bathroom).
3. The double burger is massive. Wow.
4. The crew doesn’t sing and dance anymore. That knowledge makes me die a little on the inside.
5. Pricing has crept up in recent days… it’s getting a little expensive for what you get. But it’s still damn delicious.
6. In order to use the bathroom, one must grab a free token from the staff. I’m assuming this is so the average guy off the street is disallowed from it… which is illegal. A restaurant cannot, by law, require a purchase to use the lavatory.
If you’re dying for a burger and in the area, this place won’t let you down. Just make sure you lock the bathroom door properly before doing your business!