ZAGG

Should have just listened to these reviews and ordered it off line. I walked over to zagg from my place of employment on my break to buy a screen protector for my iPhone. The lady there was helping another customer while the snobby little boy was on the phone with a customer. After he shoved the phone in the woman’s ear he helped the person in front of me and then proceeded to «help» (I use this word very lightly) me. He asked what I wanted and I said I wanted the glass screen protector for my phone. He tried up selling me on their luxe colored screens and I declined as I have a full bodied case. He then ignored me and helped the person BEHIND me! I’m standing there waiting a little irritated at this point as I’m wasting my break dealing with this very rude employee. The woman finally gets off the phone and proceeds to place the screen on my phone and then hands my phone back to me as if I’m all set. Being the honest person I am I told her I needed to be rang up as I was never charged (nor told a price). I researched online beforehand and it was $ 35 online. She tried charging me 7 $ and I said I don’t think that’s right. She told me it would be $ 50 and she started getting into a little argument with snobby asking if he gave me a price. He told her he did and I told him no you did not tell me anything, you ignored me, and he proceeded to roll his eyes at me. I told her that isn’t right either because your price online is $ 35. She told me, and I quote, «well if you want to just buy it online go right ahead, I really don’t care I’ll just rip that one right off.» What the f*** kind of service is that!
If you are absolutely in a rush thats the place to buy it but if you can refrain from visiting this location. Very f***ing rude!!!

The product is excellent however the staff is rude and lazy. When installing my screen protector they got lint stuck underneath, when I brought it to their attention they were rude and argumentative. They denied that there was lint and tried to blame it on the glue, became very defensive and started to attack my credibility as a customer. If you need a tempered glass screen protector installed go to Verizon, they would never speak to you or treat you in that manner. The Scottish gentleman used to be excellent but it appears that he has gotten a little lazy in recent times. This was my 16^th tempered glass screen protector in the past 2 years, I have them on my tablets and phones. In addition the were only two people in front of me yet it took nearly 25 minutes to get helped.

Sub par service, in fact no service at all… When first approaching the booth o found doe nobody to be there. Minutes later an employee finally showed up though she was completely preoccupied on the phone and could barely answer my question before returning to her own personal phone call.
Over all was looking forward to purchasing a new glass screen protector for my iPhone 6… But was turned off to the idea because of the terrible service. Definitely will think twice before I return.

The staff is quick here, despite there often being many patrons milling around the kiosk. I learned that despite the life-​time warranty on ZAGG products, there is an installation fee. The first time I brought it in, they were sold out of the glass. I called in the next time I planned to head to Providence Place and it was a very smooth transaction. I was in and out shortly. However, less than a week later, the glass shattered, (again). Although my phone was protected, the 14 day warranty (on the installation only, I learned) not only did not cover the new installation fee, the person I dealt with this time refused to follow the process that the previous installer had the week previously. I mentioned to her that it had been placed inside (a heater?) the device that looks like a printer the previous time I was there. She asked me who installed it and said it did not need to be put inside, because there was no water/​moisture in the device (I guess this removes any condensation inside). I reluctantly walked away thinking «there was no water last time either» but as she refused to take the extra minute to satisfy my concern, I let it go. Once I got home, I noticed not one, but two small areas of condensation in between the phone and the glass. As it is the Christmas season, I would prefer not to step back into the Providence Place mall, but I fear I should while my new warranty is still valid.

I finally got my new iPhone 6 this week, but know I’m super hard on my phones and want to keep it as protected as possible, so before I even pulled it out of the box I headed to Zagg for a screen protector.
Shawna recommended her favorite protector to me (because I heard good things about the glass ones but never have used them before, so I wasn’t sure f it was my best option or not) and installed it PERFECTLY onto my phone in mere minutes. I honestly can barely even tell there is a cover on my phone.
Super helpful and kind, I highly recommend going here and getting their help over just buying online and doing it yourself!

I love Zagg products and this place does NOT disappoint! They have a great selection, great customer service, and great owners. Definitely buy from them and you will not be disappointed.