America’s Best Contacts & Eyeglasses

After having a horrible experience at another Americas Best location in Mesa, I looked online to find a different location to secure an appointment. I was able to make the appointment the same day which was very convenient online. Upon arrival, I was cheerfully greeted by the staff and filled out the paperwork. I indicated the difficulty I had with the other location in Mesa and they apologized for that location even though it was not their fault. Very professional! My appointment time was 2:50 pm and I arrived early and was accommodated early as well! The prescreen tech was very nice and helpful. The doctor was extremely courteous and prompt as well. I was able to select my frames, pay and be out the door by 3:30 pm! Amazing experience at this location. I hope my order comes in on time and leaves me with as much satisfaction. I will keep you posted on that!

They give you a piece of paper to fill out for you medical profile and I could barely read it (letters too small) and not enough room to list your meds. The tech and the eye doctor failed to wipe down the equipment before each use. The tech failed to explain a procedure and I ended up paying more for my visit. My eyes were dilated and the doctor said he will see me in 20 minutes, he told me to go a find a pair of glasses but I just didn’t feel like getting them from them, so I paid my eye exam and someone forgot to put my chart back on the doctor’s file to be seen for my final check up. I probably waited 45 minutes to an hour… I won’t be coming back.

I brought my 87 year old Mom here for new glasses. She saw a tech for the initial part of the exam. I told him she is blind in one eye but he continuously had her cover the blind eye when checking the good eye for each part of the test. Hello!!! Blind. Get it? Then she saw the optometrist who looked like she just got out of the disco. Bleached hair, leggings, high heels. Seriously??? She could be the best eye doc in the world but she didn’t look the part. A little professionalism would go a long way. Then, AFTER the eye exam, we were told her insurance was not taken at this location. Heckuva time to say so. Were we just supposed to leave and go to another location?
The glasses arrived within a couple of days, but the frames broke a couple of days later. It took more than a week to get them replaced.
Lindsey, the person who helped select the glasses seemed to be the only person who seemed to have her act together.

Made an appointment online the day previous, less than helpful staff could not find it. You get what you pay for, in this case cheap prices, but lousy service.