Queen Creek Eye Care

Friendly and efficient. The first woman who brought me back for the initial tests seemed a little stressed but lightened up when we started chatting. I found it interesting that you can not get drops to dilate your eyes if you are breast feeding and very much appreciated that she took the time to ask. Dr. Reed was very nice and showed me the picture that was taken of my eyes. The woman who helped me pick out my glasses was very patient while I tried on many different frames. Overall, a wonderful experience with a friendly professional staff.

I went in on June 18^th and ordered glasses for my daughter and myself. The glasses took over 4 weeks to come in. They said it was the labs mistake. I told them she was leaving for college soon and magically they came in the next day. My daughters lenses were extremely thick even though the lady who ordered them for us told us that they would be thinner. So we went back and the lady told us they should of never ordered those lenses, we should of went with the other lenses. Now were are getting charge $ 90 for their mistake. My husband then went in on July 3^rd and ordered safety glasses from 3m. Their website says it takes 2 weeks to get them in. It is now August 5^th and they are still not in even though they called and said they are in. How is it the lab was the reason they were late the first time and now the glasses from 3m (different lab) are not in. I have been going to Queen Creek Eye Care for over 4 years but seriously considering changing. If you want to wait months for glasses then this is the place to go.

Was helped by Mary. She did a great job helping me select the appropriate frames for me. She was helpful and patient. The location has a vast selection of frames to choose from. I would recommend this place to my family and friends. Thanks Mary you are the bomd-​dizle fo shizzle.

Dr. Elg is amazing. One of the best Eye Doctors I’ve ever been to. The staff is friendly & the showroom is beautiful. They recently remodeled and the office is spectacular. I highly recommend them if you are in the Queen Creek area and are looking for an Eye Doctor.

If I could rate this business ZERO stars I would, but unfortunately this is not an option.
Never ever will I recommend Queen Creek Eye Care to ANYONE! Horrible experience today! First off, I’ve been waiting for this appointment for about 3 weeks because they were booked (which was fine, I was willing to wait, but now I NEED to get in), I need the exam to get contacts, so time is a bit of an issue, since I had to wait the 3 weeks.
I’m cash paying (no insurance for vision), so when I called for prices I specifically asked if they charged extra for a contacts exam and/​or an astigmatism, since I had called 3 – 4 other places to price around in the area. They said no, just the $ 96. So, called around to a few other places on my «list». It was between QC Eye Care and Oasis Eye Care in Costco, QC was $ 1 more, closer, so decided to go to QC eye care.
Called back, checked AGAIN to make sure that there was no additional charge for a contacts exam and/​or an astigmatism, girl said no again, the $ 96 included everything but the actual contacts and/​or glasses. So, I made the appointment, and waited 3 weeks.
I have now taken off work this afternoon, and go in today, I was 7 minutes late because of the traffic at QC High School and the rain, and an accident at QC High School, they got horribly huffy and were extremely rude about being 7 minutes late. Secondly the girl takes me back, she herself is dressed like a hooker IMO (just very unprofessional office overall, from the way they acted to the clothes some were wearing), in stiletto high heels, extremely tight pants, and very rude. She asks if I wear contacts, told her yes, she then informs me it is an additional $ 50 charge for the contact exam… WHAT??? I explained I had asked multiple times and was told no, even had the girl’s name I spoke to. She went and spoke with the office manager and came back and said the office manager said the fee stands, there is nothing they can do. Really? Again, I explained I had asked, their employee told me no, I had taken off work to go and waited 3 weeks for this appointment, and now really need to renew my contacts RX, nope didn’t care. The fee stands and «there’s nothing we can do»…yes there is, you stand behind your employees, waive the fee, and deal with the employee later. I told her that’s fine, then I’m leaving and taking my business elsewhere. I left. I called Costco and they got me in TONIGHT and it’s $ 95 for the contact exam, with no additional $ 50 fee. So Queen Creek Eye Care can go pound sand.
Extremely extremely unhappy with them. The docs may be fine, I have no idea, I never made it that far, but the office staff is rude, un-​knowledgable, extremely unprofessional, and it’s very obvious that customer service is at the bottom of their priority pole. I will never return here, and will continue to go to Oasis Eye Care inside of the Mesa Costco, where I went last year and had no issues whatsoever.

I’m giving two stars because I did get what I came for — new glasses that I can see out of. It’s just that (like in so many places in the East Valley), customer service is sorely lacking.
When my appointment started, it was with a stiletto wearing, Bronx (?) accented, borderline rude woman who took me into an exam room and started doing tests and looking at my current glasses. She was so abrupt that it was difficult to understand her directions. There was never an introduction or information as to what her role in the process was.
She then took me to see Dr Elg. He was nice enough and did a thorough exam. This part of the appointment went OK.
I was then handed back to east coast stiletto woman for another part of the exam.
Lastly, I was taken to another woman who assisted me in selecting frames and measuring for the new glasses. This person was extremely helpful in soliciting my input on what I wanted and selecting frames that suited me.
Like I said, I got what I came for. However, there were WAAAAAAY to many hand-​offs with people whose role in the process was unclear and without any introduction or information.

This was my second visit to Queen Creek Eye Care. They have two doctors on staff. I saw one last year and one this year. Both were good. The visit started with one of the staff performing the basic tests. Afterward, the doctor finished the exam. In each instance it was smooth and quick.
This year I decided I wanted to try contacts for the first time. I have always been nervous with things near my eyes and have been reluctant to try contacts. The doctor put both contacts in my eyes while in the exam room and told me one of the ladies in the office would show me how to take them out and insert them again. It looked very easy when they did it, and the commercial playing in the background also told how easy it was. Needless to say, I was there three hours attempting to take them out and put them back in again. Brenda and Mary in the office were very friendly and extremely patient with me. Although I was frustrated it wasn’t going as smoothly as I wanted, both ladies were encouraging and made it easier.