Lucille Roberts – Forest Hills

I’ve been coming here consistently for the past 9 months (at least five days a week). I love that it is very affordable and the staff is friendly and helpful, and the equipment is generally clean (compared to other New York gyms). I usually come in the morning so I can only speak for morning classes. The instructors are good, and have good energy. Morning Zumba classes are popular and can be overcrowded sometimes. It can be a bit crowded in the locker room during peak hours but what can you do? It’s an urban gym after all. Overall, I think the value is great and it deserves 4 stars!
BEWARE: There are ladies who have the habit of saving spots for those who come very late or do not even show up. (I know this is not kindergarten anymore but) stay away from them if you don’t wanna get angrily yelled at. (I’m not even exaggerating.) Last week I was accused of moving or stealing their spots even though I did nothing but happened to be next to them. I did not even touch those mats or scooch them over.

Cheap and conveniently-​located are its big draws for me. There are tons of cardio machines, but not so much in the way of strength training compared to other gyms I’ve been to. Employees are helpful and polite when you need them. The hours are only so-​so, especially on weekends. It would be great if it opened earlier daily and closed later, at least in Saturdays and Sundays.

If you want to attend one of their classes or are looking to run on the treadmill or use an elliptical, this gym is your answer. If you want to strength train, look somewhere else. A section of the gym is closed off to members and is used by trainers for their clients. FYI, this closed off section is the part that carries the barbells, TRX, cable machine, kettle balls, steps, etc. It would be nice to be able to share this space, after all we all pay our monthly dues. So I rated the gym 3 stars in lieu of the lack of access to certain areas. Other than that, this is a great gym.

Love this gym! Been coming here on and off for the past four years. The only downside is that there is no wi-​fi. How does a gym with so many clients have no wi-​fi?! Please Lucille!!!

They have really upgraded this gym my only complaint is 85% of the members are not from forest hills and bring their attitudes with them

I went to the training area to grab some weights (which I always used to do (I took a break from the gym a couple months ago as I had too much school work to have time for it) and the trainer kicked me out! They were not even in use and there is more than one set and there was only one trainer there. I don’t know if this is a new policy or not but I’ve never seen this at a single gym I’ve been to, and I’ve been to all the big chains except for planet fitness. All the women here pay to use all the equipment available (except trx, understandably so since you can hurt your self). But to not be able to use a simple dumbell because it’s in the «training area»? Pretty ridiculous.

I really wish all the Lucille Roberts facilities have free wifi. $ 32 a month and they don’t give their members free internet access is just beyond me. Honestly, it’s just a regular gym but an all women’s gym. I come here often to run on the threadmill or lift weights. Nothing new.

Two stars because the equipment works, and that’s all I use there. The showers are filthy, but I’m not picky and only ask for a gym with equipment that works most of the time. Also, the employees don’t even have to be friendly, as long as they are not overtly nasty, I’m fine –and that is where Lucille Roberts fails.
So, I walked into the gym 12÷22÷15 at approx 4:30PM. After I swipe my card, I check out the holiday schedule. It looked sort of like the regular week schedule except early on Christmas
Eve it says «WORKOUTS ONLY» which I assumed meant the gym is open its normal hours on that day, but there would be no classes. Just to be sure, I turned to the front desk and said to someone named Selena, «Excuse me, is it a normal schedule on Christmas Eve, just no classes?» That apparently deeply upset Selena, who adopted a scrunched up scowl on her face. Her response was to BARK back at me (It’s hard to convey in this review her nasty attitude, her tone and what this person actually sounded like): «NO, WE ARE NOT OPEN WITH A NORMAL SCHEDULE WITH NO CLASSES. LOOK AT THE SCHEDULE-​WE ARE OPEN 9−12PM-THAT’S NOT OUR NORMAL SCHEDULE»
I’ve been going here for awhile and have never complained or had an issue with anyone. I keep to myself and like it that way. This person needs to be fired. Coincidentally, I got billed today from Lucille Roberts. Make no mistake, I don’t do business with places who employ people who, with no provocation, are this hostile to customers. It was honestly bizarre how this person behaved. As soon as I find another gym, I’m out.

This gym has the best classes! You have to get there early for a class, because they are always packed, and it’s hard to find a space.

I used to instruct classes there, I loved every member and every minute I spent in that gym. They made incredible improvements to how the gym looks like, they bought a lot of new machines, they even have TRX now!
Stay healthy!
M.

Haven’t joined this gym but I’m basing this review on the front desk woman’s attitude. It was absolutely disgusting and rude, I just wanted to get prices and she handed me this sheet. I asked if it was no obligation she said yes but then I could show you around. And I said I didn’t want any showing around and then she’s like so why are you here if you don’t want to fill this out. I was like I just wanted prices and she’s like you can see prices online. And I was like okay and I walked out. Really horrible customer service from that white woman older than 40 my guess.

I enjoy this location. The equipment are majority all new and up to date which makes working out that much more exciting. The classes are good as well. Maurio is a fantastic Zumba instructor!
While some classes are taught by instructors, there are others that are just a projections on a screen during the day.
Regardless out of other locations I have visited I can safely say this one at forest hills is the best!

I would have given it more stars if it weren’t for their pushy sales people. I’ve been using the Lucille Roberts on and and off for a few good years. They’ve come a long way. Sometimes, a sales person says you can cancel at any time, just to find out you are actually locked in a 1 year– contract. But that’s not the worst thing that can happen.
What I truly find unacceptable is how sometimes their sales people think they have the license to interrupt your workout.
The other day, I went in for a $ 10 one day pass, motivating that my old gym is renovating, and that I do not need to sign up for a full monthly subscription. I paid and started using the machines. They have this very pushy, middle-​aged woman at the front desk — Debbie, I think is her name. I remember her name because she ran my CC twice, and getting a refund was a pain in the neck.
This time, she subjected me to a short interview before she granted me the one day pass. Later, in the middle of my workout, she intercom-​ed me to show up at the front desk. I immediately showed up, wondering what could the matter be.
She started asking me what gym specifically I attended and if it was around Forest Hills.
That intercom should be used for really urgent and practical matters not for some front desk person to call me as if I were her butler.
Once I provided her with the answer, she dismissed me — generously — saying «you can go back to your workout.»
Debbie’s rudeness was not the only incident. I had other times when sales people walked to my elliptical trying to talk me into buying their protein shakes?!
Needless to say, I won’t be joining LR, and am very glad I didn’t commit.

This Lucille Roberts location is my favorite. I have been coming to this gym for over a year now and I absolutely love the level of cleanliness that the establishment has. The classes are very good, specially the classes that are for toning and sculpting the body. The staff are friendly and knowledgable. The machines are generally in working order and available for use.
In addition to all of those things, the gym always offers freebies to the members of various kinds (tampons, homeopathic remedies, lotions, body wipes and many other things) and there are always raffles, sales on supplements and donation opportunities. All in all a place that strives to promote health and fitness for women.

I really enjoy the Zumba classes they offer. I’ve been coming to this location since 2013. The gym is clean, and there seems to be plenty of machines. Weekend Zumba classes tend to fill up quickly so arrive a few minutes early to get your desired spot.
There are 2 floors of machine equipment, downstairs caters to weightlifting and biking while the upstairs are mostly all treadmills and ellipticals.
The main room for classes has an open window to the left, everyone walking by can see women working out. Similar to a store front. This doesn’t bother me but I’ve heard other people complain about it.
The one issue I’ve always had at this location is the staff, the ladies at the front never know about personal training or boot camp. That’s so weird to me because I’m willing to pay extra for training and no one seems to ever know anything. When I lived and went to the Flushing location, I took boot camp classes and personal training. I will look into a location in Manhattan for additional training classes. Sigh.

Idk how it has such low reviews, I absolutely love this place. All the girls just doing their own thing, it’s such a beautiful environment not to mention all the free samples you get to try. I wish they had a squat machine, an ab machine and some employees downstairs to help with some of the machines but it’s okay, everything else makes up for it. I love using the sauna after all my workouts and the classes are so fun!

All woman’s gym and cheap-​works great for me. They have made some changes within the past year and got more machines that are new.
Sauna was out of services for more than 3 weeks haven’t checked lately if it’s working again. Haven’t been in the mood for it anyway lately.
It’s always busy in the late afternoon and weekends forget about it, it’s packed once it opens.
The only real complaint I have is that they close way to early and open way to late. How about opening at 6am for the people that want to work out before work and staying open to 11pm for people that work late hours and want to work out after work.

Great location. There are always machines available. Classes before 530 are not taught by instructors, they have a projected screen before 530. Ruth is great for classes in the evening hours. Zumba is always packed but you can still get a good workout.
Clean locker and bathroom, never used their shower and the sauna is out of service which is why I’m giving only 4 stars.
Younger girls in the front desk are super nice, the manager not so much.

The worst customer service. .the best scam… the best ripoff. …my 14 y/​o daughter joined the Astoria gym a year ago. She got injured@ the gym. I asked mgmt to cancel membership. .it is month to month membership. …7 months later she rejoined with a new membership. …she was refused use of the gym. They asked her to pay $ 150.00 from the old membership that was cancelled. I went to see the general mgmt at the gym. Was told to pay the old membership that was cancelled in order for her to use the gym with the new membership. I called customer service. .no one available. …they keep billing my card. Without my daughter being able to use the gym. …imagine deceiving a 14 year old. They
Are scam pros… direct you to a website that does not work. .customer service that is not responsive. What would Lucille Roberts say if she were alive.
NOT RECOMMENDED TO MY WORST ENEMY.

There’s not much to complain about. It’s very clean. There’s tons of cardio machines, because chicks dig that (j/​k). It’s the Lucille Roberts franchise so what would you expect. I’m so used to my grungy gyms but I can definitely make due with what they have. Again for the price, you can get work in, be done and out in less than an hour.
Things you should know:
There are showers, and a sauna for those interested in some «spa» treatment.
The staff is very friendly.
They encourage you to bring a towel.
They also have wipes to sanitize the equipment after use.
There are no free weights heavier than 30lbs or a squat rack or trx or foam roll, oh well.
If you’re undecided take a tour first: it’s free and takes only a few minutes.
Again for the price, you really can’t go wrong.