Murphy Brothers

I’m fairly new to the Quincy area and also a new VW Golf owner. My dad (who is a car freak, luckily), wanted to make sure I got it serviced at a reliable and respectable place. The guys at Murphy’s were so helpful and answered all of the questions we had. They are really good about keeping their word, and keeping the customers in the loop about the services. I haven’t had a bad experience there at all.

I rarely write reviews, but these guys just deserve some recognition. In a business where it would be easy to overcharge and misinform (especially with someone like me, who doesn’t know much about cars), Murphy Brothers stands out. Each time I’ve dropped off my car they’ve managed to save me something (I know because my Dad quizzes me for what was charged for each piece of work and is usually a tough critic), have advised me not to bother with unnecessary work, and left my 11-​year old Audi humming. Mike is about as pleasant a person to deal with as you can find, always calls when he says he will, and usually gets things done faster than promised. Decent people who know their stuff, do good work, and make every effort to be helpful. It’s well worth the trip from Cambridge.

Ok, so you decided to buy an audi, great performance vehicle. But, you’re going to pay to have it maintained. It’s just that simple. Unfortunately the boys at Murphy’s use no lube when raping you with their services! $ 100/​hr to work on your vehicle, and they must have to sign an agreement to work with a hand tied behind their back. They are painfully slow, just to make sure that your fairly quick engine flush, which should take no more than an hour takes a mere 2.5 hours. Fantastic! They do good work, but like I said, get ready to pay for it.

Mostly no issues. A couple mixed messages here and there in regard to recommended repairs but nothing I’d consider alarming. Mostly nice to deal with. Only ever had one issue they couldn’t get to the root of. The prices sometimes seem ever slightly too high but proximity to the T and offers for transportation to and from are nice.
Overall I’d recommend if you have an older Audi or VW. Certainly recommended far and above Quirk.

I recently bought an A4 and wanted to give it a good once-​over and make sure everything was OK. Mike and another gentleman there were super friendly and informative — they took the time to explain everything they did and why. My dad used to be in the biz and confirmed that what they charged me was fair. I am thrilled to have found a great place that I can trust.
Bonus points:
— He was able to communicate with me via email which was SO convenient, being in an office job all day.
— They offer coffee in the waiting area.
— If you need a rental, they have a deal with Enterprise, who will come pick you up from there (got a rental for $ 26/​day!)

This place has been servicing my VW for about five years now. The do great work at a fair price and are very pleasant to deal with. If you have a VW and live close to Murphy Brothers, this is the garage for you. Also since they are very close to the North Quincy MBTA atop, it is easy to drop off you car in the morning and hop the subway into town.

I have nothing but great things to say about Murphy Brothers. I have a 2001 VW Bug that has its share of problems. I’m trying to hang onto it as long as possible before I get a new car so I take it to murphy brothers when anything goes wrong. Customer service is great, they are super friendly, honest and efficient. I couldn’t get my coolant cap off to fill it up and drove in on my way to work and he helped me do it. Their prices are in line with what my family mechanic charges in NY and they never pressure you to fix anything you don’t absolutely have to fix. Just ridiculously nice and pleasant to deal with. After years of getting ripped off/​talked in circles by Quirk VM repair I am SO glad I found these guys!

I used Murphy Brothers on and off for years to repair two vehicles simply due to location. I would describe them as average at best. I can’t count how many times I dropped the car off and had it back with them a few days or weeks later.
I was there a few weeks ago and described exactly the above to another customer, and the fellow had the same experience. He was from the north shore, but was towed in. He returned three times to fix the initial issue.
Previous issue they diagnosised they blamed on a local competitor. Last trip there they damaged my car and offered to repair it at my cost!
Great service would be a thorough, correct diagnosis, and a resolution on the same visit. I can’t say that I ever experienced that. Complex issues always brought me back to the dealer.
Being close to the red line is important for me if I don’t have a car, but I allowed that to influence my acceptance of low quality auto repair for too long.

So I recently moved back to town and brought with me my Volkswagen Jetta. In my trip abroad (which in Boston terms is anything west of 495), I learned how important it was to have a mechanic who specializes in VWs. Someone who sees and works on that specific car and can discern promptly what is a problem and what is a minor glitch. (This goes for all makes.)
So I asked around and did a search discovering the Murphy Brothers (technically rediscovering the place because I had only driven by it a thousand times as a kid). I was having an electrical problem that really needed the touch of someone who knew VWs. I drove up and in the parking lot was the owner. We chatted for a bit and went to show him the problem. Unlike many times where you take your car to the mechanic and the problem doesn’t pop up, this time the problem actually got worse. My car also needed new brakes
Paul, the manager, came out and checked out the car, and I decided that the car should go in the next morning. They said, they’d make room for me.
Dropped my car off the following morning, by noon, Paul was on the phone giving me estimates. The brakes price he quoted was spot on (the two other quotes from mechanics in other cities had given me) and the price estimate for the electrical work seemed reasonable. They had also did a full on inspection of the car and pointed out some minor items that COULD be repaired (such as a slightly worn steering belt) — which I liked. (These guys are definitely confident about their knowledge about VWs and will tell it to you straight.)
Wrapping this review up, the final cost came in within the estimate. And a day later I was driving in my car.
The only suggestion I have is that they didn’t call me when the car was ready. I think this is common for Boston mechanics and shops — I’ve always had to follow up with them to find out if my car is done. Having lived in elsewhere, they called immediately when the car was ready or if the repair was being delayed– I never had to follow up. As this shop likes to stand apart, I’d think a call when the repair work was completed would have made a perfect experience.
Also — a couple of weeks later, a woman from the shop called and followed up to see how the car was running. Excellent service.

These people are garbage! I come in with a problem and bring the parts to fix it. While my car is there another problem presents itself. They inform me of the problem. I proceed to tell them lets see what we can do about it. Two days later they call me and tell me to come pick up my car. I payed what they asked with no questions or doubts because of the great reviews here on Unilocal.Turns out they only replaced the parts I brought in and didn’t look at what they called me to say was wrong. So when I call back to find out why, I was told that they only had three hours to work on my car due to being overbooked. They had my car a week! But I get a car back that is not working properly! Money isn’t the issue by any means. I just wanted the car working properly, not half-​assed. But I guess that is the kind of work they choose to put out. To top it off the service manager told me a lie and the owner basically could care about anything aside from hearing himself get one minuscule point across instead of trying to resolve the problem. Poor service… I wouldn’t recommend these people to anyone who wants to get real service.

I have had Paul and the crew work on both of my Audi’s and I can attest they do very good work and I have never had a problem with them. the only reason I didn’t give them the 5 star rating is their prices, which I think are inline with the dealerships, which I think are inflated. I have another mechanic (moonlighting) who is certified to work on Audi’s and VW do regular maintenance now and he charges ½ the price and leaves me his truck as a loaner.

they took car of my sons jetta good service the price came out higer than expected

I thought I’d give Murphy Brothers a try based on their fine Unilocal rating. My 2000 VW had accumulated a few things that needed fixing, and the last one (a bad coil causing misfiring) was significant enough that it meant I couldn’t delay any longer.
From my first call to them in the morning, to the after-​hours pickup the same day, the whole experience was FANTASTIC. Murphy Brothers is the only shop I’m ever taking my VW to again.
This was the second ignition coil repair my Passat has needed (now at 150k miles), and Murphy Brothers did the job for literally half the price of another shop I had gone to previously some months back.
But beyond that, Murphy Brothers noted the other things that needed fixing and left it up to me whether I wanted them to be done or not. No pressure, no «mysterious new problems» discovered, just the normal wear-​and-​tear items that a good shop helps you keep one step ahead of. This wasn’t service I’d asked for, but they took the extra time to make sure that as a new customer, they were taking care of me, and I appreciated it.
Heck, even my every conversation with them was a delight, with everybody there sounding happy to help me and concerned with my satisfaction.
TL;DR: Murphy Brothers are fantastic. You will *not* regret bringing your VW or audi for service here.

I’ve been visiting Murphy’s for years and have never been disappointed with their work or service. They are personable, professional, and capable. You will never find a better place to take your car.

Being new to town, I called the local VW dealer to schedule a service for my Jetta, with 90K miles. Before I could even tell them what I wanted, they said my car had too many miles and they didn’t want to look at it. Huh? Luckily the service manager gave me the number of the Murphy Brothers. One of the mechanics drove me to the T stop so I could get to work and he could listen for the creak I had been complaining about for 3 years to various dealers that no one could fix. Two hours later, he called and told me what was wrong and that it could all be fixed that day for $ 250. And it was. I don’t plan on going anyplace else from now on.

I’ve been to Murphy Bros only once, but plan to go back when I need work or regular maintenance performed.
I took my 2003 allroad in for regular maintenance and they did a great job at a much more reasonable rate than any Audi dealership. Paul and the guys were very helpful in pointing out some issues of concern that my dealer had missed. My car was still under warranty, so I took to the dealership and pointed out what Murphy’s found and got it repaired under warranty.
Now that my warranty is expired, I will be using Murphy’s for my needs.

When was the last time you had a mechanic exceed your expectation? If you own a VW or Audi… you need them. These guys are gents, do great work — and even noticed I didn’t have an inspection sticker — and so they took care of that for me. I wish they worked on other brands of cars too! They’re proud of their work, price things reasonably and do quality work.
Don’t spend crazy money at the dealer. I’ve taken my Audi to the dealer only to find they’ve missed things. I’ve NEVR been disappointed with Murphy Bros.

They arranged for an over the phone payment and after hours pickup when I knew I wouldn’t be able to pick up my car in person before close. Just an excellent point of customer service.

This is one of the best VW/​Audi repair shops in Boston area. High quality work, fast turnaround, genuine parts and the price is always right. We’ve been taking our Audi and VW there for 3 years now. Great service!