Coats Auto Body and Paint

They did a very good job with a fairly extensive body repair of mine. Their text updates were great and saved me phone calls checking on my repair, and the in house Geico and Enterprise offices were helpful. One note: when I picked up my car I discovered one problem, they fixed it on the spot in a timely fashion. Would definitely recommend them.

FORGET THAT THEY ARE SUGGESTED BY INSURANCE COMPANIES! YOU CAN FIND BETTER!!!
I was charged for a repair that the shop was not able to repair and instead
of explaining this they decided to use the computer to cut off my ‘check engine light’ and attempted to keep the money. It’s only because the light came back on that they had to confess that the car needed to be fixed through the car manufacturer dealership and they could not fix it. FRAUD AT IT’S BEST!

Amazing, fantastic, so happy!
After a nasty ice storm we had, I unfortunately used an ice scraper to «tap» off ice all over my car. It left major scuffs & some dents — it basically looked like my car had serious hail storm damage.
I had taken my car into Coats for an estimate. Roger was extremely thorough in estimating all the damage & what it would take to repair. While he wasn’t the most friendly & pleasant person, he was extremely thorough & knowledgable. Sadly, he initially told me three weeks for my repair & I couldn’t get my car there to work on until three weeks later. The estimate was extremely high, but I had taken it elsewhere for a second opinion & they were more expensive. So I felt good with Coats doing the repair. Plus, they came highly recommended from my insurance company.
Thankfully, they had an Enterprise Rent-​a-​Car rep on site, so I could set up my rental.
When the day finally came to drop my car off, it was a pretty efficient process. I got there at 7:30, but had to wait until 7:45 for the Enterprise rep to get there.
Happily one week & five days later, Roger called me to say my car was done. When I arrived, it was waiting out front & it legit looked like a brand new car! I almost cried. They cleaned it up inside & out, so it was almost like I was buying my car all over again. The front desk girls checked me out quickly & I was on my way.
So happy to have my car back & in the awesome condition it’s in.

Great Auto Body shop. Very polite, very professional, outstanding work. Took my Ram in for repair to a damaged quarter panel. They made my truck like new (no exaggeration). I highly recommend Coats should you find yourself in need of collision repair.

Great service and did a speedy job. They even thankfully took me out as the middle man and communicated directly with my insurance.
Love that they washed and cleaned my car after they were done fixing it.

Respectful, Great service, Excellent turn around, coats auto body did a fantastic job repairing my vehicle, and if I have the unfortunate opportunity of having to get my car fixed again, i’ll be taking it to Coats, no questions asked.

Excellent Body Shop. I had several thousands dollars of body work repairs needed on my car. I received a quick and accurate estimate. The service was completed when promised with no issues. The car looked amazing. My car is red and a few years old so they had to a lot of blending with new paint. It was perfect. You couldn’t tell it had any repairs. They cleaned the car afterwards and it looked better than it’s looked in quite some time. I was very happy with the actual work. But beyond that, the customer service was outstanding. They kept me in the loop the whole time and gave me several phone calls to let me know the status. Every time I called the store, I was greeted by very courteous employees. I highly recommend Coats for all your auto body repairs.

Amazing experience, and I will most certainly refer their services to all my friends and family. Great job, guys! My car has never looked better.

In regards to their damage estimation process: efficient, friendly, and thoroughly understandable.
Took about 20 minutes and Aaron provided an excellent balance of getting things done and being congenial.
No comment on other services provided here, unused.

Great service, repairs were thorough and done in a timely manner. Couldn’t be happier.

Amazing customer service! Brought my car in for an estimate, had never been before. The office was very comfortable, especially for females. They were so personable! My estimate was completed in a timely fashion, and thoroughly explained. Furthermore, they happily coordinated with my insurance and are assisting with a rental. I will post again after the work is completed. But as of now, outstanding! (I originally chose this shop b/​c they are AAA approved)
UPDATE: The work was not only completed on time, but I received friendly updates along the way. And my car looks as fantastic as I was treated. I’d give 10 stars if I could!

Incredible customer service and above & beyond repair.
I got into a fender bender in my clunker of a car and unfortunately the damage just had to be fixed. Because it’s a beater and I’m looking to buy within the year, I was not willing to invest much in the repair.
Coats figured out a brilliant temporary solution and it looks better than new! So impressed with the work.
AND they touched up an entire side panel that I said I didn’t want fixed because it was from previous damage at no extra charge. Truly unbelievable in a world of hustlers.
AND that’s not all… I rented a car for three days expecting this to take a while. I dropped it off at 7:30am and they were finished by 4pm. Less than one day… I was also able to just leave my Enterprise rental car at the shop and head on my merry way.
Estimates were emailed to me within the hour and everyone with whom I spoke was extremely salt-​of-​the-​earth, kind, smart and efficient.
I literally walked out wanting to hug everyone and will absolutely be recommending Coats to friends family and co-​workers. I can’t go on enough about how pleasantly surprised I am by their work.
You made my week, Coats! Thanks!

Exceptional Service!
The owners of Coats are professional, caring people and have the best staff, technicians and mechanics on-​site. What is always an aggravating situation (car accident/​damage), they take the stress out of the repair process. My car looked like new when I recieved it back. Even little details were noticed and taken care of. The work was done in a timely fashion and from start to finish, the process was handly professionally and respectfully. It’s one year later and absolutely no sign that my Honda CRV was ever repaired. They guarantee their work and use quaility products to go along with their highly qualified workers. I felt like I was in great hands from the moment I walked in and was greeted. I absolutely will use Coats again when needed. Thanks, Mr. & Mrs. Malerba, a big THUMBS UP!