Terrible service! Decided to buy deluxe car wash so started going through and machine got stuck on the left side of my truck! I pulled through to the front and explained what happened where I was told that I must not have been centered. I was perfectly aligned with the posts! We looked at my truck where the machine rubbed and found several scratches. «Rob» the manager told me that the machine was rubber and couldn’t do that. I asked to go look at the machine. We proceeded back to the car wash where we found that in fact the machine isn’t rubber, but a hard plastic. The lower right corner was damaged and all scuffed up. «Rob» said how’d that happen? I said I don’t know but it sure isn’t rubber! That’s what scratched my truck! Does anyone ever maintain this thing? He then had the nerve to get in my face and ask me what I was going to do. What??? No what are you going to do??? He told me to stop being a dick. My truck just got damaged and I’m being a dick for trying to get to the bottom of this!!! I asked for the owner who I was told was on vacation. I took pictures and will be filing an insurance claim. Stars owner, you’ll be hearing from my insurance company, and hey Rob, next time a customer gets their car scratched in the car wash you probably shouldn’t get in their face. They might not be as nice as me!
Gina H.
Rating des Ortes: 3 Ramona, CA
Gas is reasonably priced(comparatively speaking). The mini mart is pretty clean but soft drinks seem a little pricey. The employees are always friendly. The cat wash isn’t all that great and the car coin operated vacuum doesn’t work. I’d skip the wash and go somewhere else. When leaving it’s hard to make a left turn onto Main street so I’ll usually only get gas there if I need to make a right hand turn on Main to go do errands in town.
