FedEx Office Print & Ship Center

Andrea was very helpful and very friendly! Besides being in a rush she was reassuring me while dealing with other customers !

Always super slow. 3 – 4 employees at the store but only one working. No apologies for the delay in service. I come here weekly and every time employees run to the back or openly do nothing while one person runs the cash register and she is unfriendly and never offers an apology nor does she ask for backup when someone’s transaction takes 15+ minutes. Everyone should be fired from this store.

Today, my car broke down on Bradshaw Rd, just past Rogers Rd… around 8:47, several UPS vehicles drive by and startled the cap out of me, causing my car to rock back & forth. A few minutes later a few more of them came by and the same thing happened. …Finally, I’m at home, checked my mail and there’s a UPS vehicle barrowing out of our parking complex… MY QUESTION IS: IS THERE A RACE GOING ON WITH YOUR DRIVERS?

hi-​ya!
This place isn’t really busy, but when there are a few customers here, it seems to slow down like I’m at the DMV. When you do get service it is reasonable, but again slow. I get it they don’t want to mess up w/​any transaction, but if you have labels already printed w/​the recipient/​sender and billing codes on the envelopes why does it still take so long?
Again they don’t seem to make errors, but the relaxed pace… especially when your trying to ensure the final cutoff time is met you really don’t want to be in line waiting, and seeing that driver leave.
Overall the actual location is very clean and parking easy… even w/​the new businesses opening/​opened up. 3 stars because of the prior slowness and frustration otherwise they could have easily been 4.

Michelle was really helpful. I went online to get a 24×36 office poster printed and mounted. When I picked up the item, I neglected to proof it. When I got back to my office, I then noticed that the poster didn’t have the grommets (extra $ 4) and the colors were off. It was $ 96 for one poster, so my manager couldn’t just let it go.
I emailed the store and Michelle worked with me in fixing the issue. I returned the next day to pick up the new poster free of charge, and everything was all smiles. A+ customer service!

This place is the worst. Staff is so rude, took them about five minutes to acknowledge I was there and then I was told binding my presentation would take two hours when it takes maybe twenty minutes at the most. It’s not like that place was crawling with people, there was no one there ! The last time I had a similar situation with the staff and I decided to give them a chance but that was a mistake. Second time was one time too many. Go to UPS on Olson so much nicer and they finished the binding in five minutes.

This is the WORST customer service at a print shop I have EVER experienced. You might think this is a one time irritation, and you’d be so wrong. These employees are literally not there for a NJ yone but themselves.
We all need a paycheck, but work with some dignity and resepct customers. The ASSISTANT MANAGER is consistently rude to people and takes for-​ev-​er. My husband said, «I need to mail some plans.» The lady said, «Well we don’t send mail. We only fedex.» Well, duh lady. That’s why we’re in a fedex store. It’s not just that you shouldn’t correct or clarify with a customer, its that you shouldn’t reply like a snarky B everytime someone uses lingo you don’t approve of.
We also print blueprints and plans. We asked if she could print some off. She said NOTHING. So we stand there… and stand there… and stand there… and finally we ask, «are they printing or???» She has the guts to say, «*sigh* YES. They’re over there…» and points to a printer across the store. Like I’m supposed to know?
Multiple trips. Multiple bad customer service experiences. Taking our entire construction company’s business elsewhere.

I’m writing this review on behalf of my husband. We are in the Rancho area for a consultation job he has this week, and this is the second time we’ve used this Fed Ex location to have manuals printed for the consultation. Not a ridiculous number of manuals, mind you, but my husband received a confirmation email of when he should be able to pick them up. Both times the print job took hours longer than expected. The last time, they tried to push the print job to the next morning, which was 100% unacceptable because they open AFTER my husband would have needed to be at the client location.
Both times we’ve dealt with Kamron, and he really is a great person with a great personality. The problem, as far as we can tell, is that the store is severely understaffed and one person physically cannot handle the work load that is being promised within certain time frames by an automated system.
The convenience of the location is not enough for us to continue to use this store. We will be ordering through the Citrus Heights location next time. Hopefully they do a better job.

The staff here is lame. Not a soul inside the store and the two people working made it obvious I was an inconvenience to their private time.
I asked for my package and the clerk Checked my last name but not the tracking number. He went to look for the packed for 3 seconds and then told me the package was not there and made me feel stupid like I should know where it was at. I had no clue aside from the delivery confirmation showing it was at that store … He laughed at me and he told me he could not help… he told me to try down the road to the main shipping location on sunrise.
I drove down there waiting in line and they ended up sending me back here… it turns out the clerk did not look hard enough for my package or look up the tracking number or my full name and he only wanted to rush me out of the store so he could finish his alone time with the female clerk. Do not take your business here I called the store manager to provide feedback twice and still have not received a call back !

FedEx is a JOKE. The people at this location are polite individuals.
My review is of FedEx as a company.
I shipped a package to Florida, which was pricey might I add. The shipment is late and all the anti-​customer service lames can say is
«Sir, there was a storm in Memphis, every package is now Late»
Okay. I can get past the «storm»
MAY I HAVE A NEW DELIVERY DATE NOW!!!
«Sir, we can not do that»
WHY?
«Because we are not sure when it will get there, we are hoping for tomorrow»
ARE YOU KIDDING ME!!!
I’m done with FedEx. What a company of Lames…

Poor customer service. These people don’t even realize you’re your existence. Go to the UPS Store on the opposite side of the freeway

I am here probably every week to make a copy or send in my expense reports. I’m always greeted right away and asked if I need help. I went in today to print up some documents for a work presentation I had. Te employee was super friendly and ended printing everything for me. It saved me so much time and was done perfectly!

Michelle helped me with scanning my papers and sending it in.
She was really fast and efficient. She noticed I was in a rush and did a great job helping me and getting it done right the first time. Appreciated her quick help

I started coming here to print, because I realized that my printer is just an ink junkee! I have always used their self service printers, and fax machines. The printers can be slow sometimes, but I just go to the counter and have one of the reps print my files for me. They charge you few cents more but I don’t really mind. Sharise, is always nice, and smiling, very pleasant :)

When you need great service come here. I have always had great service with the Zinfindale location. I had to get things printed out in bulk. A little pricey but it makes up for it in service.

I hate this place so much, and I hate myself even more for coming back here time and time again, all in the name of convenience.
So I live walking distance from this place, and it is very convenient for me to just swing by here real quick to print or fax something off, especially if I’m pressed for time (as I usually find myself).
With that being said, I find myself coming here A LOT, for one reason or another. And pretty much EVERY SINGLE time I come here, something isn’t working. The printer won’t print properly, the computer won’t connect to the internet (but the timer taking your money still works, imagine that), the machine can’t read my debit card (even though it works fine everywhere else I go), and those fax machines they have belong in a landfill with bullets in them. I remember one time applying for a job that required me to fax several documents to their office in Minnesota, and made the fatal mistake of using these useless paper weights to do the job. I followed the instructions, checked, re-​checked, and triple-​checked that I dialed the fax number properly, and sent it off… all to the tune of almost $ 40. And guess what? The office I faxed it to never got it. Almost forty dollars down the drain. Now to be fair, I thought maybe there’s a chance that there was a problem on the other end, and that it wasn’t my machine’s fault. Wrong. I had my girlfriend’s dad fax it from his office, and it worked just fine. So I know that the screw up was on Fedex’s end. Lesson learned: Do NOT use the fax machine. Ever.
And just to add the cherry on top of sundae, the service here is nothing to write home about. Every time one of their machines is malfunctioning, I always end up waiting in line forever, despite there being enough employees behind the counter to get off their butt and help me out. One worker in particular always has this attitude with me whenever I ask for help like I’m the problem instead of their flawed pile of junk, which really annoys me.
All in all, this place is terrible. I need to just stop being cheap and just buy myself an adequate printer/​fax machine. Because for all the money and time I’ve wasted at this place, I could have bought myself the Lamborghini of office equipment. Shame on me I guess.

This is absolutely the worst FedEx Kinko’s location I have ever been to. I have placed several orders with this location, and have had issues every time. The first order was a large print, and they printed it out in the wrong size. So when I came back in the next day to tell them about it they were happy to charge me again to have it reprinted! Since I didn’t want to drive to another location, I paid for it again. This time the size was right, but the print was too small. Finally I went to another location and paid for it to be done the right way!
The final straw was when I placed an order for large prints. I spoke to someone on the phone and asked him to help me pick an appropriate size for what I was looking for. I gave him the approximate size that I had in mind, and asked if he could tell me if this would look ok when printed. He proceeded to tell me that he could not help me unless I gave him the exact size. I told him I live 40 minutes from here and I would have to measure the other prints I have at home to be exact. I asked him again if he could just give me his opinion, since this is what they do here. He told me that he would not help me. So I told him ok I will go to another location. He could have cared less.
I will never recommend this location to anyone. Horrible customer service!

This place is useless for shipping. You pay more and get less. Do yourself a favor and stick to your local post office.

My go to print and copy shop for the past 7 weeks. I moved back to the area for a while and was sans printer. I like that the work I usually do does not require me to speak to any of the staff. I just go in, sit at a computer in the back, put my card in, print what I need, and leave. Or use the copy machine the same way. Do research before you go to print off the computer though. They charge to use the internet by the minute, so know what you want to print so you don’t waste your time browsing.

«Terrible service on multiple occasions. «-Sheena G.
I agree. I personally witnessed an employee almost yelling at an customer was a sight to see. The employee needs some training on customer service and how to handle customers better.
I came here once and I will never come here again.
The staff aren’t helpful in my opinion.
Through the transaction I made, they didn’t detail me the cost was broken down or how anything worked for sender out an important package. When all the final cost came out, I was disappointed. Not because it was costly but because i didn’t know what I got in terms of the transaction.
Pros: Convenient location
Cons: Cost, Service
Stars: 1