Superior Automotive

Brought my car here because it did not pass smog. Randy didn’t try to overcharge or add on extras. Never felt like they were trying to get over on me and my car passed the next day.

I have had the pleasure of taking both my girlfriend’s and my cars to Superior Automotive. Randy runs a great shop and is great at explaining automotive issues/​concepts in an easy to understand method. His employees are also informative and polite. It is hard to find a trusty auto repair shop, but I have found mine. Thanks!

This is the only place I will take my 2001 Saab. Randy is very professional but most of all, honest — you do not have to worry he is trying to rip you off, do repairs that are not necessary and he has taken wonderful care of my car. His prices are reasonable and I believe he tries to save you money whenever he can. I highly recommend Superior.

My wife and I have been very happy with Randy caring for our 1989 Toyota truck and 2001 Camry. Randy is really knowledgable, he explains my problems/​solutions clearly, keeps us updated via phone every step of the way and sincerely cares about solving my problems.
I trust him and refer him without hesitation. Superior Auto is a busy small business. It’s not a «Jiffy» service where one can just roll in and get an oil change without an appointment and leave in ½ hour.
He is much more attentive to every aspect of my vehicle once he has it in his care and unlike the «Quicky Jiffy» franchises he does not try to up sell me with overpriced crap.
I really appreciate how Randy includes very detailed notes on every receipt. I keep every document associated with my vehicles starting from the day we purchased them in dedicated files. Other mechanics, especially dealerships, have to be asked for thorough detailed repair data. Randy supplies it naturally.
As of this review date I am almost able to give Superior four stars. But there are a couple of ripples right now.
The only problems I have encountered at Superior is that there is one mechanic with a language barrier and that Randy himself is the only mechanic there that is able to repair carbs like I have on my 1989 truck as of this date.
As for my carb problems, it is important to know that all the other shops I have been to said that they don’t repair carbs either. They remove them and farm out the repair to carb shops, then reinstall. I prefer to have one shop get to know my vehicles thoroughly and have a long term relationship.
As for the language barrier, I dropped my truck off once before Randy had arrived and the mechanic watching the desk was unable to understand my needs. I called later and Randy took care of everything quickly.
I highly recommend Superior Auto.

Did you know many women report being more afraid of going to the auto shop than the dentist AND statistically spend more money than men, often getting taken advantage for lack of knowledge?
Superior automotive is a great place to ensure that you won’t get the rug pulled out from under you! They’re independently owned, so they know the value of taking care of their customers and making sure they build lasting relationships… meaning they’re not pushing the sales of filters, wiper blades and air fresheners to make a few extra pennies!

I came here to get my car smogged. The guy working was very helpful, and friendly. All together was there for about 20 minutes. Great service !!!

Was in a huge hurry to get an oil change, unfortunately there was a 5 hour wait to get my car in :(had a friend go here previously and he was taken care of, but It seems to be more of a large repair shop than a stop for something quick to get done.

I recently took my 2002 Chevy Blazer in not running for the last 2 ½ months. Randy looked at it and gave me a quote for a new distributor and rotor. They went through 3 aftermarket parts which broke immediately. Then because of my budget they went and got a used gm parts and now it all works. Thanks to all of their due diligence. Mary Lickiss

When I needed new brakes for my BMW, I asked a friend in the collision/​restoration business for a lead. He suggested Superior without skipping a beat saying that they would be the most reasonable and had always done good work for customers they had sent in the past. Well, thankfully, my experience was spot-​on with the recommendation. The job was done well and actually turned out to be a bit less than the original estimate. Nice to find a locally owned shop that is trustworthy. Kudos all around.

I take back what I said about doing business with randy I loved my car and it lasted me a year and some change, while being a delivery driver so lots and lots of driving. If I hadn’t had been a delivery driver this car easily could have been with me for like 4 years

I bought their SacPerks deal which included an oil change, tire rotation, new cabin air filter, new windshield wipers, brake check and a multi-​point check, all for $ 50. After reading the other reviews I got a little worried. But the owner Randy was very friendly. They took care of everything, honored the deal without trying to add anything on or tell me there was a ton of stuff wrong with my car. I was in and out of there within an hour. I think if you just need basic things taken care of then this would be an okay place to take your car.

I could turn this into a huge wall of text but I’ll let simple facts tell the story.
09/​15/​2011: Paid $ 810 for repairs regarding a major oil leak, they replaced craftshank seal, oil pump seal and gasket, valve cover gasket, timing belt, and camshaft seal.
04/​15/​2013: During routine oil change mechanics informed me it looked there may be some oil oozing from the valve cover gasket (original problem from 3 years ago which lead to aforementioned major oil leak). I informed them I just needed the car for 3 more months and then plan on selling it, they said it shouldn’t be a major problem.
06/​06/​2013: On my regular and short 15 minute commute my car broke down near my workplace. A nearby mechanic and regular customer of my workplace came and looked and it, and confirmed that the timing belt snapped. Due to the value of the car and cost associated with repairing it, I chose to have it sold for parts and towed away.
Since the time of repair, I had put 17,010 miles on it, and it had been 1 year and 9 months. Therefore the parts and warranty were within warranty, but because my car died in San Diego it would have been cost-​prohibitive to have it towed back for repairs.
Please consider my experience before you have repairs done on your car at Superior Automotive in Rancho Cordova.

4 stars for great customer service! Long story short… I had an oil change done here and the oil filter turned out to be faulty so 2 days later, all of the oil leaked out of my car and all over my driveway. Superior immediately handled the situation just as they should have! They towed and fixed my car and had my driveway/​street professionally cleaned. Mistakes happen, but they accepted the fault and corrected this issue, which could have been a must larger situation if dealt with incorrectly.

OK, so I am going to rewrite my review as I felt I seemed a bit crass in my original review. That and the review was long, so…
My experience in a nutshell:
Monday I failed smog. Brought my car here. Was told two hours later it was the catalytic converter. Had that replaced. $ 600. No worky.
Next day, it’s the oxygen sensor. They replaced free of charge. Still no worky
2 days after that, it’s the knock sensor. They replaced free of charge. Still no worky.
Friday I was told it’s either the MAP sensor or my ECM. They would need to hold it over the weekend.
Next monday, I realized they don’t know what they’re doing and gave up and picked up my car.
10 minutes after I noticed I had a CEL (check engine light) which I didn’t have prior to bringing my car into this shop.
60 minutes later, I removed and reseated my radio fuse (I noticed they never disconnected my battery and that all my radio stations were still there (my old school radio deck has no display))
1 day later I drove it somewhere else and passed smog. My CEL comes on @ around 40mph so I passed without issue.
Fun fact: By Wednesday I was told by the owner that his guy was working on it a maximum of two hours a day. Uhhh, thanks!?!
This is a perfect example of a shop choosing a pricy item to replace without any competent troubleshooting.
Moral of the story? If you need your windows washed or maybe a simple oil change, you shouldn’t get any heartburn from this place. Anything further than that, I highly suggest you go elsewhere. Scratch that… seriously, just go elsewhere!

My truck was running rough. I own a device that can read computer codes. My computer showed that cylinder #5 was misfiring, Engine running lean and MAF sensor. It shows possible causes and fixes. misfiring may be cause by bad spark plugs, wires or fuel injector. Vacuum leaks can cause lean fuel conditions. I had a tune up in July from another shop. They replace all spark plugs and wires. They check for vacuum leaks. I replace the MAF sensor and coil pack. It ran okay for a week, then I took it to Superior Automotive. I wanted them to check the fuel injector on the misfiring cylinder and provided them a ford part to replace it and check what was wrong. They charged me 157.00 to check the engine and told me it was a vacuum leak. They said the manifold gaskets and seals need to be replaced. They charged me 1327.00 to do it. When I pick up the truck they did not fixed the problem. Still misfiring on cylinder #5. Nothing has changed still running the same no improvements at all. I still cannot drive my truck. Then he told me it had a bad MAF and DPFE sensors and that was causing the problem. So I bought a MAF sensor again and a DPFE and replace them. NO CHANGE! My computer Still shows Cylinder #5 misfiring and vacuum leak and lean conditions. I just spent almost 1500.00 at Superior Automotive and nothing, it still running rough. STAY AWAY!

Having no a/​c in your car in Sacramento during the summer is a bad idea. Having it break down on you right before a heat wave is worse. Anyway, after discovering that my a/​c no longer worked, I searched on Google for some place that had a special deal to take care of my car. That’s when I found this place.
When I looked on their page online, they had some sort of a coupon for a/​c repair service. So I called them up to clarify if the coupon was still valid, it was, and so I drove there to get it repaired.
When I got there, I discovered that the discount was only a flat rate to look at my car’s a/​c, and it didn’t cover any costs for the freon and other items required should my a/​c require it. I was kinda pissed about that loophole but being that it was right in the dead of summer I gave in.
After an hour, the employee servicing the front desk area came over to have me pay for their work. It turns out «nothing» was wrong with my system and that I was barely missing any freon. I paid for the service plus the freon and set me back around 100 bucks.
Unfortunately, my a/​c gave up again three days later.
Basically, I can’t hate on them since the guy at the front said that the service covered only «looking at the a/​c tank» and refilling it as needed, and that «the a/​c could die tomorrow or in three years» but whatever they did didn’t fix my car’s a/​c.
I appreciate that they were honest about the unsure fix, but I basically handed them my money for a two day’s worth of a/​c. when I found out what the problem was, I only spent 30 bucks and fixed my a/​c myself in ten minutes. lame.