Chase Bank

Convenient location, terrible service
At 1:00pm, 1 teller. 14 customers in line. Two greeters doing absolutely nothing.
Computer had issues, doubt it funded my money properly. Darlene needs to remember, without me as a customer, she doesn’t get paid.
I started with WaMu, leaving Chase within the next few months — This company is ridiculous

Despite what everyone else says this is a great bank, all banks are busy if you go on your lunch break or right after work of course, and maybe you ran into the staff on a stressful day, I can here and all my questions were answered no beating around the bush, they offer great services and open accounts quickly, probably the fastest bank account I’ve opened. Also linked my auto loan up to my account so now I can see everything on one app. Great bank…

So I went in there for the first time to open a second savings account with some concerns. I automatically got a bad vibe. The employees are not welcoming what so ever. Even when I sat with the guy to open my account I had questions and he kept trying to push a credit card on me and not answering any of my questions. I felt bad even trying to ask him questions after he disregarded my first ones. It was so awkward the whole time. He was not helpful whatsoever and just so rude. I wanted to just stop the account opening half way through, but I have heard good things about Chase. This particular location was just super rude and not welcoming. I currently have an account at Wells Fargo and I assumed bank employees were suppose to be nice and welcoming and friendly because no matter what Wells Fargo location I go to they are always so nice and go above and beyond helping you even if it’s a simple transaction. I should have read the reviews here first before I decided to come here. I feel bad I never write bad reviews but this was just such an unpleasant experience.

I can absolutely understand why this bank has such a low Unilocal rating. I have never experienced such horrible customer service in my life. I’m a mother of five and I stopped in to get change for my kids lunch money and the manager made sure to tell me he wasn’t able to give me as much as I was asking for and in the future they reserve their ones for their business customers only so they wouldn’t be able to help me with those requests going forward. He even have the nerve to question why I needed so many ones and when I explained it was for lunch money for my children he asked why I needed over $ 100 in ones when I told him I had 5 kids and it cost me $ 100 a week in lunch $ 4 a day per kid he looked at me like I was lying. This is the first time I’ve ever visited this branch and I guarantee I will never go back. The branch close to my house has never had a problem accommodating the change request I have seeing as how my account has always been in good standing and I’ve been a loyal customer for several years.

I gave 1 star because there’s no way to give 0. Every time I go in this specific location I get the same rude not helpful teller. I went in with a question on government bonds and they gave me inaccurate information as usual and never looked anything up. I figured it out in 5 minutes with Google. LAZY and rude!!! I will only be returning to this branch later to let the manager know how crappy the service is here. Thinking about switching banking institutions…

Rarely will I give 1 star reviews to businesses. Especially a bank because I understand they may get busy. However after 2 attempts in opening a business account and having to wait one hour each time, then a 1 star review is absolutely warranted. I came in on a Saturday waited an hour, then told them that I understand that they are busy and that I am willing to make an appt. Left my number to receive a call for an appt so that I do not have to wait. I never received a call. Came back in today and have been waiting for an hour and I honestly do not even why I have not left to take my business elsewhere. Will give them a few more minutes before leaving.
Terrible customer service. I guess they do not need another person opening an account. Do your self a favor and go somewhere else unless you have tons of time to wait around.

My wife went here. This is what she has to say «They were rude and condescending to me.» She came home steaming mad. She will drive farther just to not have to go to this one from now on.

Bank is ridiculously slow, having so many one on one stands in here you would figure they’re faster but they’re not. Been waiting for twenty minutes just to redeem my credit card points and they just walk back and forth like if they’re busy but they’re not. I would rate them 0 stars if I could.

I went this morning to deposit cash into my friends account so they can have funds available and they refused it and said they only take checks only or cash advance on my credit card. Will definitely not be returning are considering opening any of my accounts or business accounts there

I love this Chase Bank! The customer service is always awesome. There are two walk-​in ATM’s and one drive-​thru ATM. This is the closest Chase to me, so I tend to choose this one first. Other than that it is a pretty typical bank! I will most likely be back.

I’ve been to this bank many times and haven’t had any issues. The place is cool and clean and sometimes they even offer snacks and beverages. I’m greeted by employees that walk by too. When I call and ask questions they always answer my questions and don’t get annoyed if i don’t understand it the first time. Onli issue I has was when I went to cash a check and 2 tellers were talkin and didn’t acknowledge me at all, I was standin a good 15 min until someone came out and noticed that I was waitin and cashed it for me. So this is a go to bank when I’m n the area

Waited forever … Honestly like 1.5 hrs just to open an account … And they didn’t tell me about the $ 250 I get for signing up… Closed my accounts and gonna reopen in 90 days to get my $ 250.

The worst customer service I have ever had.
I signed in to open an account for my son and the bank rep skipped me for another customer that was inquiring about 401k options. I made a complaint to chase corporate office and closed all my accounts at chase. I will never again use chase. I would rather stuff money in a mattress then open an account with this bank. I have never felt so mistreated, and the worst part is that I had my family with me. Thanks chase, for nothing.

I might change this later, but I had a horrible experience here.

Long lines, waited for 20 min. Not cool. I wrote my name down in sign — up sheet and waited forever. It’s a nice branch but just way too busy. I would avoid this branch not so much because of the service but because of the amount of people that come here.

Horrible lines waiting… and waiting… 20 people in line with 1 teller open. 7 other employees in the branch no desire to help. Find another bank who values your business. Bring back the drive thru, if I wanted to use the ATM I would of at the convenience store. What a joke.

I love banking with Chase. I’ve been with them since they were WAMU. This branch is a bit slow though. Always a long line and pretty slow. Customer service at this branch isn’t as good as others either. This one has a drive through ATM though!

I’ve banked here for years. Shannon the manger has been the best edition to this branch. The fact that she adds the exceptional customers service and has added new team members. This branch is awesome

Zarmina and Debbie displayed extreme poor customer service skills. I wasn’t aware that laughing and criticizing your customers, because of an error was part of there job.
I am have multiply accounts and to be insulted at a bank, is not an establishment I want handling my money of business.
–Wes

Friendly staff and very clean bank but some of the Personal Bankers are complete dicks! =\