Four Points by Sheraton Ontario-Rancho Cucamonga

Nice, clean comfortable hotel. Free parking. There is a breakfast buffet available (extra cost). There is a small exercise room, pool and outdoor jacuzzi. Within walking distance of lots of restaurants and shopping. Room was quiet. I would definitely stay here again.

I planned a stay at the Four Points to break up a much longer drive I had the next day. The lounge had a nice happy hour with decent wine prices. Although the wine selection was not great, it was good wine, so I scored with that. The bartender was engaging and generous with her pours and stories. As for the room, it was clean with a comfortable mattress. I was treated graciously by the staff at every turn. The location was perfect for my travel goals and gave me a much-​needed rest from the road. I’ll have to repeat my travel route a few times in the coming months, and I will be staying at the Four Points.

My fiancé and I love the hotel’s location since its close to our wedding venue and Victoria Gardens. We were looking forward to booking with them and since we have quite a few rooms to fill up, with our wedding guests and all, we decided to book through group sales.
I called the hotel, told them I wanted to book at least 10 rooms three months in advance and she transferred me to group Sales. First time around, a lady picked up and took a message for me since the rep wasn’t there and said she’ll give me a call back at her earliest convenience. A week goes by, nothing. The following week my fiancé and I decided to go there in person and check out the hotel. Nice rooms, convenient location, nice concierge. We were even able to look at the rooms we wanted to book. We told the concierge our plans and she took down our info saying the rep will call us when she gets in on Monday.
Monday came and went and no phone calls. My fiancé then decides to email them, no response, no replies, nothing!!! How unprofessional!
Though the concierge was friendly and apologetic to the hotel’s lack of a sales rep, it is still no excuse. What kind of hotel doesn’t want 10+ rooms booked in advanced?! Apparently this one.

Friendly gal at counter. Clean room. Nice variety of gym equipment (including free weights) for a smaller hotel. Pool and hot tub. No parking fee. Room had weird chemical smell to it — quite strong — not just from cleaning chemicals.
Thermostat on AC wouldn’t let me set it below 70 deg. I like to sleep cooler and know hotels often program the thermostat to limit temps from getting too low. Probably saves them $$. I called and had a guy from engineering come to reprogram it, but he didn’t know how to. I couldn’t find the manual online to do it myself. So I got stuck with a warm room. Hotel was full, so I couldn’t change rooms. The gal at the front desk was yery nice and apologetic. She gave me a lighter blanket to sleep with since the room was warm.

I called the hotel directly and asked for a handicap-​accessible room with a roll-​in shower for three nights, beginning with that night. The agent repeated back to me «handicap-​accessible with a roll-​in shower», and said that she did have one available. I asked to reserve it, and gave her my information including my credit card number to guarantee the room. She repeated all of the information I gave her, including «handicap-​accessible with a roll-​in shower», told me what the total charge would be including taxes, and said I was confirmed.
When we arrived that evening, I gave the agent my name, and she quickly said «Yes, you reserved a handicap-​accessible room with a roll-​in shower for three nights», and I confirmed that that was correct. She asked for my credit card, and I dutifully handed it over. Then, as she started to swipe my card, she said «We don’t have that type of room available». No explanation. No apologies. No offer to find another hotel for me. Nothing. She was simply going to give me a different type of room. Annoyed, I grabbed my credit card from her hand and left.
The next day, American Express notified me that the hotel had charged my card three hours after I had tried to check in. And the amount charged was even greater than the amount I had been quoted for three nights.
I returned to the hotel the next morning and asked to speak with the manager on duty. The clerk asked my name, and then asked if I was a business traveler. I gave her my name, and told her I was not a business traveler. She went to a back room, and after a couple of minutes, came back and informed me that the manager was «in a meeting, and cannot be disturbed». Sure he/​she was. So I explained to the desk clerk what had happened, and demanded that the charge to my card be reversed. Again, no explanation or apology from the hotel employee (a different one from the night before, since there had been a shift change). She said they would reverse it, but that it «might take a few days». I said that it didn’t take them a few days to make the charge, and aked why it would take a few days to reverse the charge. She mumbled something, but finally said she would call American Express right then to reverse the charge. I watched her look up the number in her desk binder, and made sure she dialed the same number. I stood there while she spoke with someone from American Express, to tell them to reverse the charge. I don’t know if I really needed to do that, but after being lied to before, I wasn’t willing to take any chances.
If I hadn’t given them my credit card number to guarantee the room, I could understand that they might not hold the room if I hadn’t arrived by 5pm or 6pm. And I understand that sometimes mistakes are made. But if the agent twice repeated the room specifications back to me, and confirmed that it was reserved, not having that room for me when I arrived was a big mistake — especially when there was no explanation or apology. At the very least, I should have been «walked» by the hotel (a common practice of better hotels when they screw up, to find a suitable room at a comparable or better hotel, and pay for it themselves).

Just came here for the first time… a little lit up more then I would like but asked Tracy the bartender for a margarita and I have to say I was VERY surprised! Margarita was off the hook! Tracy is so cool! ;)

We ask for one of the bed sheet be clean it’s been over an hour and still no sign of housekeeper. Room 444 date 1÷1÷16

Great hotel! Really nice service at the front desk. Large and comfortable beds. A lot of parking and it’s about 40 minutes to snowboarding! Clean hotel easy to get to, coffee maker and microwave in the room. No mini fridge.

Great hotel! We are a family of 4 and everything was great. We would definitely stay there again. Great beds, clean, and wifi readily available.

This was a nice enough place and we enjoyed our stay here. Conveniently located right off the freeway and well within walking distance to an enormous shopping center, you can definitely park and not need to worry about driving especially if you’re road weary. Plenty of dining options nearby and I was actually pleasantly surprised by how nice the area is overall.
The room is a bit cookie cutter but still comfortable enough. The sofa, table, and chair are a bit basic, bordering on utilitarian but again still comfortable enough. The bed was comfortable and appropriately soft, in other words just enough without being too soft. Linens were clean, crisp, and very comforting (you know how good clean sheets feel).
They also have a bar just off the lobby, that offers a basic breakfast in the morning and cocktails in the afternoon and evening. Bartender was personable enough and we enjoyed chatting with him.
My only complaint would be the pool area. It wasn’t so much that it was dirty, but more like dingy. It’s an open pool so I appreciate things will blow in but there was some garbage left behind, probably by another guest, but also a cigarette but in the spa. I know that’s not really their fault but overall it still had a semi icky feel in the pool and the spa as well, maybe the filters need cleaning. We also experienced a 7:30 am wake up call in the form of a smoke alarm, not pleasant but also not intended so easily forgiven.
Overall I’d definitely stay here again, it was a comfortable stay and again conveniently located to just about anything you could want.

I stayed here one night over this past weekend. Beautiful hotel the lobby was nice and big, the room was clean and accommodating. I couldn’t get much sleep though because it was very noisy all night. I could clearly hear the people above us walking around and people walking down the hallway all night and morning long. It was like there were no walls or doors. Also, the A/​C in the room would turn off and on, when it was on it was freezing, when it turned off I was sweating. I may have gotten 4 hours of sleep which wasn’t helpful since I drove 6 hrs here and had to drive 6 hrs home the next day. I was staying on the first floor, one hallway down from the lobby. I probably wouldn’t stay here again, if you are planning on staying here try a higher floor away from the lobby.

Best price for your money in the area! Nicest staff we’ve experienced here. This is our 5^th time staying in Fontana/​Rancho Cucamonga area and this is by far the best hotel. The area is great, parking, access to the building, the room was well laid out. The AC was loud but worked great. We all slept well. I think we’ve found our hotel for when we’re in the area. Very clean. Didn’t go into the lounge. Starbucks was near so we went there. Everything is close by. Only complaint is I wish they two queen beds instead of double. But there’s a pull out couch bed if the bed doesn’t suit two people. My husband said best check in process ever!

This was my first time staying at the Four Point by Sheraton in Rancho Cucamonga. I was very pleased by the hotel. Location is great, rooms a clean, and the people are super friendly. Will book here on my next business trip for sure.

The funny thing about Sheraton’s SPG family of properties is that the «lower end» properties (Four Points, Element, Aloft) are really nice! This brand new Four Points on «Route 66» (i.e., Foothill Boulevard) in Rancho Cucamonga is no exception — it’s a hit.
A large lobby with soaring ceiling greets you in this property, complete with free morning coffee and two computers and printer station (free, no credit card required). The restaurant (breakfast and dinner only) offers a morning buffet and happy hour type specials from 5 – 7 p.m.
Rooms are also surprisingly nice. If you haven’t done do, join Starwood’s free SPG preferred guest membership program; you even get points when using UBER. Upgrades are in the cards with membership; twenty-​five stays per year and upgrades are guaranteed! I booked a standard king (the cheapest room), and was upgraded to a deluxe — king bed, full sofa and chairs, coffee table — actually a pretty nice sitting area. Full suites are a rarity at this property, there’s only one per floor and it’s usually occupied by an extended stay guest (I’ve gotten it twice, it’s HUGE). The front desk staff is awesome. I watched an ultra-​patient front desk staffer deal with a loud and impossible guest; she never once lost her cool despite that awful guest’s shouted laundry list of imagined problems (‘my room is too hot and too cold.’)
All rooms include microwave ovens, free coffee, and a mini fridge. Bathroom toiletries are built into the shower, dispenser-​style, but it’s all good. Sometimes I feel guilty about wasting all that plastic in those little bottles so, why not, save a plastic tree and pump your shampoo, gym-​style. The shower is ginormous, which is nice, as I like to flail around. My Sheraton bed felt brand new.
Does anybody go swimming in Rancho? I did. The tiny pool is well-​maintained with comfy chairs and towels around it. The check-​in area doubles as a mini «store» with everything you need for a pool party. And Tylenol for the after-​party.
Things that cost more at the high-​end properties cost nothing here. Internet is free throughout the hotel, and free bottled water awaits you in every room. None of those «Thirsty? I’m $ 6.00» tags at the Four Points. Parking is also free.
I’m not exactly sure what the fuss about Victoria Gardens is (sprawling outdoor shopping and restaurant mall), but it’s just a few blocks from the hotel. There are tons of restaurants, in fact, within about a mile of this hotel’s location.
Doing an overnight in Rancho Cucamonga? Join the Starwood Preferred Guest program and check this place out!

Hotel in great location, easy freeway access, maintained very well.
Requested an early check in for the dates of August 1^st and 2^nd, unfortunately that weekend was a fully booked one, meaning early check in was unlikely.
The front desk attendant by the name of Taylor was very friendly and went out of her way to do her best to accommodate an early check in. While check in wasn’t until ²⁄₃ pm usually, she was able to get us checked in by 10 am, gave us some great breakfast restaurant recommendations and exceeded my expectation in hotel customer service. Her smile and enthusiasm should be applauded.
Great Weekend stay at this hotel!
I highly recommend!

Always a great place to stay when in town. Very clean and cozy rooms with a modern feel. The staff here is pleasant and helpful. I will recommend to my friends for sure.

Terrible. I have never stayed at this location but the Sheraton and Aloft were sold out. I checked in at 2am and I was gone by 8:30am. I had my 4lb chihuahua with me. The girl at the front desk charged me a $ 75 non refundable cleaning deposit for my dog– on top of the $ 150+ I was already paying to stay at the very mediocre hotel. I am a SPG Platinum member and have never had to pay that much for my dog at any hotel I have stayed at– even the 4+ star hotels. Awful. Do yourself a favor and stay at the Aloft or Sheraton. Both are much nicer and more value for your money.

I booked at four points because Aloft hotel in rancho was completely booked, so they suggested four points their sister hotel… I booked a room there because they are pet friendly. But do charge $ 75 when Aloft doesn’t.
Checking in was a breeze, lobby was clean and the hotel wasn’t busy or full of people, which I found nice.
There was a lot of parking available. Ok, two stars because as soon as I walked in the room, it smelled sooooooo musty and like a wet rag… I was in a hurry to be somewhere so I didn’t have time to try to change my room… when I got back to my room to sleep it was difficult because of the disgusting smell… come to find out it was the sheets and the bed… how uncomfortable especially since I had to sleep on it. I probably wouldn’t stay there again.

I usually give only great reviews but this deserved a bad one.
I prepayed my room for 2 nights a month in advanced, no problem.
The night i get there i grab a quick bite and go to bed.
The next morning I wake up early go to the gym and leave the hotel to have breakfast and do a little shopping (straight from the gym).
When I get back to my room it is about 1pm and there is a letter on the floor saying there is no water due to an emergency starting at 11:30am. Im a little worried since i have a meeting at 2:30pm. I call corporate and see what they can do for me, I asked if there was another spg hotel i can go to and use their facilities to shower nearby and they give me information to a hotel that is 3 miles/​20 minutes away and They offered free breakfast for two for next day. I was a little bothered but Still I had no problem.
I pack my gear to get ready at the recommended hotel and drive 20 minutes. When i get to the hotel that corporate gave me information to the manger of the new hotel says that he is unaware and that corporate hasnt called him. he asks me to please call them and see whats going on. I called corporate again and after an hour of going back and forth between the to hotels. they were not able to come up with a solution because one hotel wanted somone to pay for the cleaning services and the other hotel (four points) didnt want to pay.
Who wants to pay for a hotel with no water?
How hard was it for one of the 2 hotels to take a loss and make a customer happy?
I drove again another 20 minutes to the four points. by this time i am ticked off. i grab all my things from the hotel and ask for a refund. they are willing to give me 50% of my total? Wait? what? Even if i was only staying 1 night water was not available, why should i have to pay anything?
Well i let them know i was disputing the charges. I have no intentions of paying for something i did NOT GET!

The good:
Easy to find and close to shops, restaurants, gas stations and the mall
Parking is free and plentiful… bonus!
Clean, from the lobby to the shower, very clean, very important!
Nice, inviting and clean (!) bathroom
Deluxe king room is spacious and well appointed with a sitting area consisting of a large couch, coffee table and large desk
TV has real cable with a guide AND showtime… makes TV viewing a lot more enjoyable
They were accommodating when I requested a late check-​out
The bad:
Housekeeping was a little loud when I was trying to sleep
No other entries under the «bad» category… I enjoyed my stay here and would stay at another Four Points because of it :)