Office Max

Awesome store. The employees in the print center are efficient and knowledgable. I would recommend this to everyone for their office supply needs.

This incident took place before I knew about Unilocal otherwise it would have been posted way sooner. Actually I had put it behind me, but it needs to be known how my son and I were treated. We were there making our purchase when one of our items would not ring up. The item was for my 5 year old son. He was so excited about the purchase and couldn’t wait to get home so he could play with it. When the cashier attempted to ring up the item it would not ring up. She said that their system would not allow for it to be rung up and that she did not know what the problem was. As a result she called a manager a tall sender white male and explained what the system was doing. He then took the item from her, said something (not sure exactly what he said) and walked away. My son and I were left standing there while she completed ringing up the remaining items. No explanation nothing… She then gave me a total and just looked at me. When I asked her if he was coming back, she said no and that they could not sell the item to me. I asked her if there was another way to ring it up and she said no, never offering an apology or explanation as to what the manager had said. That’s when I noticed the manager walk back to the area (without the item) where he had been prior to the cashier calling him. This manager was so rude and unprofessional, not even a smile just a sour face. I’m sure those who have or had small children know how that went over with my son… You see my son was adopted he’s African American and I’m Hispanic. In retrospect, I remember the manager actually looking at us just moments before walking away from us with the item. I hate to believe that his lack of understanding as to my situation and the fact that the item was for my son that other factors played a part as to how he handled the matter and the lack of true customer service. I did contact the corporate office, but NEVER received a response. I am now shopping at one of their competitors.

*This review is for the PRINTING SERVICE* only* I came in here this past Tuesday morning at around 8 am to have some labels printed and could not believe the service I received. I walk in and stand «away» from the front of the counter looking for the file I had wanted to print on my phone and this girl in the front with an unbelievably fake demeanor (she’s the young girl with the outdated 80’s hairstyle and frosted pink lipstick) asks me «Can I help you?» Not wanting to waste her time since I was still unable to locate the file, I told her it would just be a minute. So finally I find it, and walk towards the front of the counter looking up, to making it obvious I was ready. The girl at the counter had since moved away to do other things. All of a sudden I hear her ask someone else if they needed help, so I reminded her that I was next and even the guy behind me said that I was next in line. She then looked annoyed and I tell her I needed something printed. She immediately snaps at me in her very fake tone that «the email address is on the counter!» And proceeds to help the other person. The other lady that finally helps me acknowledges me with her back turned, asked if I sent over an email. Very short and quiet the whole time I was being helped. On my receipt, it says that I got glossy CD labels, which I did not get so I’m not even sure if I was charged properly. I think this area needs some customer service training or a lot of coffee in the break room. Probably won’t be back. Appalling, since I always have things printed here and always get great customer service.

Their price signs for laptops are all screwed up. Even the employees don’t know what’s what. I went in to buy a laptop and quickly noticed what I thought was a 17″ laptop hp pavilion with beats audio for $ 299. However I, just as quickly, realized that this offer was for a 15″ hp pavilion. To the right there was a dell, so obviously that wasn’t it. And to the left there was a 15″ hp with beats audio also. So I asked the sales associate in the area, what computer is $ 299. He then told me that it must be the 15″ next to it with the beats audio. So I’m like, great, I’ll take it! So he goes in the back and gets it, and we take it to the register and once I’m about to swipe my credit card, I realize that they are charging me $ 575…so I show one of the other associates the signs and he says oh no, that’s for a different model that they don’t even have displayed!!! Unbelievable. So no laptop for me today

I usually stop y these places to get color flyers printed. This location has a large wing completely dedicated to printing. They had three employees working it so the service was quick. It was also quite a bit cheaper than what I normally pay.

Five stars go to Ryan!!! He is the best at computer tech stuff. Came here with my sister to look at new laptops. Ryan was very knowledgeable and helpful. Better than the Greek Squad! He needs a raise! my sister only brought a planner today but we will be back to buy a computer from Ryan in the near future!

Since when does «Available in some stores only» mean «only at the warehouse»? It only took 10 minutes to find out, while an employee walked right past me popping bubble wrap. Now I know why the only cars in front of Office Max belonged to the employees. Of course, since the store didn’t have what I was looking for in stock, neither they, nor corporate, seem willing to accept the $ 10 off coupon they mailed me today. «In store only».

The square footage on this Office Max is amazing. By far the biggest Office Max I’ve been to. The reason being is there is a print and copy center and an office furniture room.
Customer service has certainly improved over the years. The last several visits I was automatically greeted by staff as soon as I walked through the door. A long line suddenly appeared at the register today and they were quick enough to open another. The cashier was friendly, courteous, and remembered to ask for my MaxPerks number.
I have changed numerous printers over the years and this location always have my ink cartridges in stock. It’s just too bad they don’t carry Apple products. One of the items I covet the most from purchasing here is my orange Swingline Optima 70 high capacity stapler. It’s an amazing stapler and the reason I bought is because the entire line of optima staplers is out for you to touch and feel. Sometimes they carry more than office supplies such as Rubbermaid containers, snacks, and other gadgets. For instance, a Macbook. But once they’re gone, they’re gone. For that reason, I stop by time to time to check on seasonal items and the clearance section that is located in the corner of the building.
Today’s visit I brought 20 used inks and received $ 20 off my purchase instantly with MaxPerks. With a deal like that you can’t help but keep coming back.

I went here for their copy & printing department… they are so very nice and I saved so much $$$

This office store is located close to my house and I always come here to buy some office supplies like compter ink, HP printing paper, pens, paper etc. What I like about this store is the clean floors, organized merchandise, cluster free aisles and the top quality supplies.
Customer service can be spotty dotty and some of the assoicates need to acknowledge their customers rather then looking at the internet. But I guess you need some excitement at work. Right?

This is the office supply store I go to the most… about twice a month. They don’t have the largest variety/​supply of items to choose from, but they’re good enough for most of what I need & they’re close to me. They don’t have my favorite writing pens though. I’ve only seen them at Staples. The employees are OK. It’s never crowded in this place.

My second favourite location of my favourite office supply store. This is a large store, well-​lit, with excellent customer service. They are right next door to a number of other things (like Pier 1 and Barnes and Noble), so it makes for a good twofer or threefer if you need to do some other errands while out shopping for Office Supplies.
I highly recommend this store to you. It has always beaten the pants off of Office Depot, even though so many people can’t seem to tell the difference.