The UPS Store

Haha! What a joke! I am here outside their office at 6:47 pm and they close at 7pm. As the door says! I needed to ship an item and they were closed early apparently. Wonderful. This place sucks. If it says you are open till 7pm, hire people to actually do that. Plus, they charge like 5 bucks for a roll of tape and won’t give you any if something needs a quick taping.

Possibly the worst run store I have ever been to in my 53 yrs on this planet!
Don’t know where things are?
Don’t know pricing
Very sparse selection of business things like envelopes.
Workers were either the laziest or most entitled people I have ever seen!
Gave me a business card and said «I don’t know! You can call the manager tomorrow!» While the other one just kept playing with his phone!
I will never use this store again.
My suggestion is don’t stop here!

Not surprised that this location has poor reviews. Just walked in 10 minutes after they opened and it looked like it was closed. Asked a long haired woman with glasses if they were open yet and she snips with attitude «nope! Just got here.»
I told her that I would take my business somewhere else… although I’m sure that made her happy based on her attitude.

Been waiting since 7:45am. 8:15am and no one here to open. They are supposed to open at 8am. A woman came to get her mail and said they NEVER open on time. Do not waste your time like I did!

I will absolutely not do business at this location again. The employee was terribly rude. I just went in there to mail 3 separate 8×8 books and asked for a piece of packaging tape to secure each package and the employee tried to charge me $ 1.00 per piece of tape! Seriously? 3 small pieces of tape? Mind you I mailed a package there the previous week that they had to completely tape up and they NEVER charged me. I then went to pay and she displayed her dissatisfaction for my cash form of payment saying she couldn’t provide change that I needed another form of payment. Just rude. I will not be spending my money there again!

Horrible customer service. At 6:45, as I was looking for the address in my phone that I needed to send my package to, the representative stated that needed an address so she can enter it in order to close the register out for the day. You do not say that to the customer! I picked up my box and said I would go elsewhere. She then said that she can help me and I said no it’s fine, because clearly she wanted to leave and close up business, even though it closes at 7. I have had a rough day so this was the cherry on top. I do apologize to the woman who helped me though because I too was rude and that is not who I am.
I see now why this is only rated 2 star :/

Horrible service! Went in to drop off a box to be mailed (small box), ended up having to buy a $ 7 roll of packing tape because apparently they can’t spare to use a six inch piece! The tape cost me more than the cost of mailing the box. Apparently they have no interest in going a bit above and beyond for a customer. I will take my shipping elsewhere. And just a note to those in customer service… calling someone «sweetie» when they are around your age is rude! Unless you are talking to my daughters do not call a grown woman «sweetie.»

Wow I wish I had read the rave reviews here before taking my business to this UPS store, I definitely would have driven an extra 20 minutes to avoid the absolute joke that is the «customer service» at this store. I have been literally SCAMMED on two separate occasions, allow me to elaborate…
Mistake Number 1:
BRING YOUR OWN TAPE– They are just making a killing here off of charging people A DOLLAR for tape, I should stand outside this place and hang out there all day and just give people tape for free just to piss off the UPS and be a good samaritan. So I come in here with two boxes of Amazon returns to make, I didn’t have tape at home and had mentioned that to the older woman (tape nazi lady) at the counter. She proceeds to tell me that taping is going to cost me A DOLLAR PER BOX… are you nuts? It’s not about the money, its about principle. Maybe charge me a quarter for a couple inches of tape to offset business costs, fine, but not an arm and a leg and my firstborn child. I was in a rush and needed to send the boxes back and so I said fine, go ahead, and I say «well if I had known I would have just taped it myself.» This woman (tape nazi lady) looks at me and says «Oh I thought you said you didn’t have tape at home» … excuse me? Are you seriously going to sit here and accuse me of lying, I’m shelling out my money to you and you’re accusing the customer of lying? I honestly should have just called her out on her ridiculously inappropriate customer service and walked out right then and there. I clarify to her and let her know that I meant, that I wish would have swung by Ralph’s picked up 50 cents worth of tape and handled it myself instead of dealing with her bullshit. Totally rude attitude the whole time, I just couldn’t get away from her sooner.
Mistake Number 2:
DON’T TAKE YOUR LIVESCAN HERE — I came here to get a livescan done for a volunteer organization and after spending several minutes standing around, this younger male employee ends up telling me that the livescan is going to cost $ 40. This is definitely not the case because the organization themselves have told me the livescan would run around $ 15, so I immediately found this to be questionable and walked out. I took my buisness to postal perfect (which I should have done in the first place, their customer service is unbeatable) and upon entering the SAME EXACT livescan information from my form into the computer… lo and behold… it comes out to only be $ 15. I came back later that day to address this matter with the employee, because honestly, I don’t want someone else dropping an additional $ 25 or more because of some idiot entering wrong information and he tells me that I’m wrong and he entered all the correct information. LOL. Alright, I guess I’ll just walk out of here with my receipt from postal perfect where they charged me $ 15 for the EXACT SAME SERVICE and my pockets $ 25 fatter feeling like a baller.
Bottom Line… AVOID THIS PLACE LIKE THE PLAGUE. Management, why don’t you take a serious look at the reviews on here and reconsider training your employees in the magical art of customer service, I’ve heard it works wonders for most businesses.

We went in for notary service. The Notary was very nice and promptly took care of business. We also needed passport photos. The other clerk was very personable and took our pictures. The charge was $ 16.00 for one set of two pics. DO NOT get your passport photos here. The pics were washed out with little color. You can get better photos somewhere else and a cheaper price. The clerk did state that the cameral was very old.

AVOID! Got here at 6:56pm, 4 minutes before closing. The employee closed the door on my face and would not take my packages. I had 14 packages which I am sure he owner would have wanted their $ 28 commission. I told him I did not need a receipt but the employee just walked away. Don’t say you’re open until 7:00pm if you close at 6:56pm.

Ok, If you are reading this you are probably looking for a good PO box in Rancho. Trust me, disregard the two people who gave these guys 5 stars (Lucky Lotto winners I think) and read the 10 one star reviews. Everything those people went through, I have gone through one time or another. However, being a small business owner I can’t just switch to another PO box just like that. But what happened to me today may have just pushed me over the edge.
I had a out of town customer who wanted a product right away from me and I told him I could only get it for him if I had a check because he was not set up customer. He said no problem, I will drop a check off to you direct. Because I am in the field most of the day, I said how about just dropping off the check at my PO box. Sounded like a good idea at the time. But when he showed up at this UPS store to drop off the check in a addressed envelope. They told him they could not do that. He would have to put a stamp on the envelope and mail it to us. They could not walk 15 feet over to my box to put the envelope in my box. So my customer had to put a stamp on the envelope and drop it in their out going mail box and then when those geniuses at the USPS get around to getting that letter back to them. Then they would put in our box. ARE YOU KIDDING ME…
Well my customer called me and told me what he had to do. I dropped by the UPS store on my way back in and asked to talk to the person in charge. The lady who is in charge and has seen me in there dozens and dozens of times came over and I asked her about what happen. Turned out she was the one who dealt with my customer. I asked «How hard would it have been to walk that letter over to my box and put it in there?» she said «sir, we can not accept that responsibility» After I picked up my jaw off the ground I said to her «there is a little thing called customer service, and you guys have no idea what that means».
I reminded her of the many times they put the wrong mail in our box including one time they put a envelope in our box with a $ 18,000.00 check in it. Now I appreciate the gesture but I am sure the recipient who was expecting that check would not have appreciated that (yes I did give the check back). I also said «you know, to make my customer put a stamp on that envelope and give it to her to mail to me (well maybe this store really needed that 48 cents) did not make any sense, it was like wiping before you poop. It does not make any sense!!! «That was a line from Larry the cable guy (one of my favorite comedians).
So if you are lucky, you read these reviews on Unilocal and you will decide to find another UPS store. TRUST ME… Go somewhere else.

DO NOT GO HERE!!! I wish I could leave zero stars or negative stars. These people do not understand the concept of friendly business. We routinely use this store because of its close proximity (within walking distance) but I am willing to get in my car and make a drive to go elsewhere because of the service. The owner or manager, a Hispanic lady with dark hair and black Bebe glasses with rhinestones, is SO RUDE. I guess she hasn’t figured out that a friendly personality and a warm smile are helpful to a productive thriving business.

I had an Amazon return … The gal wanted to charge me to tape the return label on ! I called Amazon because I thought that was weird. The price they pay for shipping includes taping and labeling so these are scam artist !

After I had a package stolen from my front porch, I needed a more secure option for all those
packages that I keep ordering. The cost of renting a UPS box is trivial and I use their address as my business address. I get a text/​e-​mail whenever I get a package, so zero wasted time. I just stop in on the way home from work. Pick the packages up within 5 days to avoid a storage fee. No problem there and if I’m on vacation and I have a small fee, no big deal.
Initially plan for some time for the sign-​up process and bring a couple of IDs… you need to give written permission for them to accept your packages, etc. It’s all standard. My wife had to come in separately to get keys and all the documents signed.
With the rental you get a box key and a key to the front door giving you ²⁴⁄₇ access to what’s in your box. You can claim packages only during business hours, however.
Now, nothing comes to my front door and I have received dozens of packages at the UPS store without a security worry. It’s really an inexpensive step toward peace of mind. Should have done this long ago. I have never experienced any rudeness from any employee.
Highly recommend!

The worst. I sent a cell phone to my family members and they charged me 110 for a small box. Had a serious attitude and the worst customer service I have yet seen. Rude! I asked for options and got «well that is what it is.» I should have gone somewhere else cause now they are charging my family to pick up that box. That was really messed up!

Ladies and Gentlemen, I received a scam check that was mailed from this location. I cannot determine if the store is involved but beware that if you get a check from this UPS Store address it is fake. Do not cash it. From reading the reviews of the store it is possible that there is involvement.

AVOID them at all costs! They have the worst customer service and show no respect for their customers at all… Unfortunately my contract ends on August 2014 but I am definitely not going to renew with or any other UPS store…

Bring your own tape!!!
I had a box to ship. I needed less than 3 inches of tape to ship my box. Absolutely no courtesy. They charged me $ 1.00 for 3 inches of tape. I’m not coming to this place ever again.

ABSOLUTE WORST CUSTOMER SERVICE ever! These people do not even have common courtesy or a respect for other human beings. We were rudely told (at 6:55, they close at 7) by a woman that we need to get there earlier… they want to be out by 7. I don’t care when you want to be out by, do your job, you’re OPEN until 7. Lazy, rude people.
This is not my first experience with this issue. In the first week of June I showed up (after packing boxes and driving almost 20 minutes to get there) at about 6:53. The door was already locked and everything inside was closed up. The employee that was leaving had a buddy with him and gave me a shrug of the shoulders and mouthed «Oh Well» through the window.
The problem seems to not be with one person but with the entire company. DO NOT TAKE YOUR BUSINESS HERE. I have tried reaching out to the owner but management blocks any kind of contact I attempt to make. These people have issues. I hope the owner reads this.

I agree with many of the other reviews here — the woman who works here is very rude. She makes you feel like you are inconveniencing her with simple tasks like notarizing documents or buying postage. Further, I went there at 9 a.m., when it opened, and there was no one there. When I came back later, there was already a line, and the woman made me wait while she started setting up her store (e.g. putting displays up, moving things around), instead of doing that after she had helped me. To make matters worse, the man who was in front of me was not a native English speaker, and she very rudely corrected him when he didn’t know the proper word for cover letter. I went here because it is so close to my house, but if you have any other options, I’d recommend trying another store.