TJ Maxx

My wife is. and has been a constant shopper at dozens of TJ Maxx all over Southern California for years and years. She often returns item and has never had an issue. Ever. She recently bought a Fendi purse in Flintridge, and decided to return it today at this store. VIVIAN, the General Manager refused, saying she did not carry that purse at this store so she would have to return it to the store of purchase. Flintridge is 50 miles away. I DO NOT BELIEVE THIS IS TJX CORPORATE POLICY. and intend to pursue this matter vigorously. We have spent literally thousands with this company, and refuse to be treated this way. I guarantee this would never happen at Nordstrom’s Rack

I usually come here on my lunch break from work because its so close and I am a HUGE tj maxx fan! Came here today and was pretty disappointed when I got the the cash register. I found this lamp at an AMAZING DEAL. Originally $ 39.99 and the tag was marked down to $ 16 dollars. The only thing that was missing was the top piece to hold the lamp shade down but I can make due and find that somewhere else. I got to the counter and the manager at the register starting checking my items out. She noticed that the lamp was marked so low and it was only marked down once before which is weird because it usually takes FOREVER for something to get marked that low. The lady gave me this weird vibe like she must of thought I put that tag on there to get a lower price because there is no way it should be that low type of deal. Did not appreciate that at all!!! Even though she didn’t say anything I just got that feeling. 0 stars for the manager for making a customer feel like shit for getting a good deal. 5 stars for the worker marking it so low and for me getting such a good deal.

Horrible place. Not just the location but the employees have attitudes to reasonable question and are unable to make a complete purchase. Just take my advice find the clothes you like and be prepared to have a bad checkout.

Horrible customer service, I was waiting for 30 minutes while one of the managers was looking for a piece of a product I was buying instead of giving me the discount .
After waiting for so long they open up a second register and they make me wait for the cashier that was ringing me up in the beginning while she rings up someone that was buying about 10 pairs of jeans, 20 shirts, and who knows how many pairs of shoes.
I get the things I was going to buy and the cashier w the messed up eyebrows grabs the rest of my things and puts them on the counter behind her maybe thinking that I was going to walk out without buying them when I was just going to go to the next cashier. So disrespectful.
But really she should get her priorities straight with customers along with her eyebrows.

This is a pretty small TJ Maxx compared to the two I’m used to in San Francisco & Alameda.
I came here while we were on a lengthy trip to Grandma’s house — initially just for socks and some toys for my toddler since we were nearby… and of course, left with a lot more than I planned for. I bought a dancing plush Olaf toy, 3 children’s board books (Frozen’s Let it Go Play-​a-​Sound, Matilda, Peter Rabbit), a pair of Michael Kors shoes, an umbrella, a spatula for my Mom, play-​doh… oh, and socks.
Well, I just double checked the price of the PLUSH TALKING & DANCING OLAF, which I paid $ 18.99 for before tax at TJ Maxx. I had seen this at Costco for $ 14.99 but it has been sold out at every branch I’ve visited since Christmas, so I figured it was worth the extra $ 4. Well, I just found the same toy on Amazon for $ 8.63. Bummer!
I thought TJ Maxx’s whole attraction was how great of a savings they featured on brand name items. TJ Maxx’s prices have gone up significantly in recent years. so much so it’s hard to tell if you’re really getting a good deal. I saw Nine West shoes for $ 34.99 that I’ve seen for as low as around $ 25 after discounts and promotional codes direct from Nine West. I also saw a Celine-​lookalike Calvin Klein bag for $ 149.99 that I’ve seen elsewhere for $ 99.99.
I will add that the two employees I interacted with were very friendly and genuinely helpful. I can’t remember the name of the lady who helped me track down the price of a spatula but she looked for me in the store to make sure I got what I needed. Josh, who asked me if I needed help as I perused the floor and then helped me check out, was also very amicable.

Nice new TJ Maxx. You know its new because its not yet taken on the organized chaos thats a trademark in most T.J. Maxx’s. There are many stylish and cozy sweaters but they are lacking in the footwear department. There is not alot offered and what’s there, in my opinion, is mostly the ugly shoes left behind. I’ll be back but I just wont purchase shoes from this location.

I’ve been to a few TJ Max’s in my life and generally I’ve enjoyed the experience but this particular location was not one of them.
When I walked through the doors, I could feel the messy environment in the air. I went to the back to the kitchen & home area and it was just clutter on clutter. I couldn’t find anything because everything was mixed up. Plastic wraps were ripped half-​way, the containers will be with the kitchen pots and couch pillows. The organization of the place was zero to none. And when I was walking in the middle aisles between the clothes and home section, I noticed that several of the home section were placed with the clothes area which is even more confusing.
Customer service wasn’t as great either. I found what I needed and went to the register. The cashier flipped it upside down to scan the barcode and I saw some scratches, I asked if I could get a new one and he said «I actually have no clue if we have anymore» I knew there were more because I found them at the back of the store. Instead of checking, he just stood there. And no one was behind me waiting to check out. I know that Target would either walkie their team members to get a new one for me or they would check themselves. This was a complete disappointing experience.

it’s like every single employee is in training. which means transactions require 3 to 4 people to stand around scratching their heads. then maybe figuring it out.

I had a great shopping experience at my first visit to this TJ Maxx. I found a cute top and went to the fitting room to try it on. The attendant was friendly and the fitting rooms were clean. The entire store was organized and clean. The cashiers kept the line moving and they were also friendly. I would definitely return to this location!

Brand new store, and it doesn’t even deserve a single star. BOTH employees AND MANAGEMENT were unprofessional, making fun of customers while on the sales floor loud enough for many others to hear. Be prepared. You may be their next target! One particular employee, who has blue hair and has a bull ring his nose, walk at snail speed and drags clothes along the ground. I’ve shopped many TJ Maxx’s, Marshalls, Home Goods, and this was the worst employees I’ve ever seen, hands down.

Pretty clean store, helpful staff, and lines are pretty fast as well.

Grand Opening was a disappointment because they didn’t hand out gift cards but instead they had the customers search for them throughout the store.
Customer Service was good and the store was still organized.

This TJ Maxx just opened up on Sunday. The sign is so big, you can’t miss it.
It’s huge, brightly lit, and clean. The only drawback is that they don’t have anything on clearance yet.